Wickes - Bedford Reviews 

113
TrustScore 5 out of 5

4.8

Riverfield Drive, Perkins Road, Bedford Buckinghamshire, MK41 0UE, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Julie made a real difference to our shop, informative, helpful, patient and with a friendly smile. Then a bit later we interacted with Zoe who again delivered such super service. They are both a rea... See more

Company replied

Rated 5 out of 5 stars

Dawn was so helpful with trying to open the discount code for me.it seems i have a trades access but i cant get into it. She advised me, gave me details to contact HQ and now we have a chatter when... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff making the task of negotiating check out with a heavy trolly so much easier. Special call out to Dawn.

Company replied

Rated 1 out of 5 stars

Would give 0 stars if this was an option. Company only interested in selling itms, not their customers! From delivery, customer service centre, right through to senior management poor customer servic... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Bedford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Riverfield Drive, Perkins Road, Bedford, Buckinghamshire, MK41 0UE, United Kingdom

  • +441234271569

4.8

Excellent

TrustScore 5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(113)

13,706 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trade Pro Account

I regularly use the Wickes branch, Bedford and spend a fair amount of money in store. On this occasion sales assistant Zoe recognised me and asked for my Trade Pro Account which I didn’t have.
Zoe immediately called for another member of staff to help with other customers whilst she set me up with a Trade Pro Account.
Many thanks to Zoe at the Bedford store. Time to saving a few quid. Happy days.

May 16, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hi Martin H,

We're happy to hear you had such a positive experience at our Bedford branch. It's great that Zoe was able to assist you so efficiently with your account. Thank you for your feedback. -Ellysse

Rated 5 out of 5 stars

Zoe was very friendly and helpful…

Zoe was very friendly and helpful pitching herself to our level very quickly. Made the experience very easy and simple.

May 22, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Thanks so much for your amazing review and I'm glad you enjoyed the service from Zoe in our Bedford store! - Dylan

Rated 5 out of 5 stars

I was served by Zoe.

I was served by Zoe.
She was really helpful & polite.

May 16, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Thank you for your feedback! We’re pleased to hear Zoe was helpful and polite, we’ll be sure to pass on your kind comments. -AK

Rated 5 out of 5 stars

Stand out service provided

I met a genuinely helpful lady👓 at the till today; she was a pleasure to deal with.
It’s quite rare in large hardware outlets to find such a unified team. I’ve always found the Bedford staff to be aware of your needs, especially if a hand is required when loading 8×4 sheet materials or bags of cement.
I speak from experience, having worked as a carpenter for over 40 years.
Please, Mr Wicks, cherish this team—you’re privileged to have them(they are rare)
Best regards,
Eamon McCormick

May 15, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

We truly appreciate you sharing your wonderful experience. It's fantastic to hear that our team provided such helpful and unified service, especially with larger items. We value your feedback and are proud of our dedicated colleagues. -AK

Rated 5 out of 5 stars

Recommended dawm

Had dawn, a properly good member of staff, inn fact all the staff were great today, so helpful, can't praise enough, it's a tough job with difficult shoppers , so great job to you all

May 15, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

We're so glad to hear you had such a positive experience with our team. We appreciate your kind words! -AK

Rated 5 out of 5 stars

ELLA from Bedford store was absolutely…

ELLA from Bedford store was absolutely amazing with the all support, wonderful service from her. Thank you!!!

May 14, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hi, Arunas. Thank you for taking the time to share your review with us. We are really happy to see that, Ella, at our store in Bedford provided great support and customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

When you are thinking of doing some DIY…

When you are thinking of doing some DIY or home renovations and you haven’t a clue what you want GO To WICKES and you’ll receive great friendly attention especially from two great assistants Zoe & James .. thanks a million guys great customer service.. Thank you.

May 8, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hi James,

We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that you received great, friendly attention and great customer service during your visit. Thank you! -Ellysse

Rated 5 out of 5 stars

Zoe was a great help today on my visit…

Zoe was a great help today on my visit to Bedford Wickes. I was looking for a stock item which didn't appear to be on the shelves but was in stock. She happily went searching for it and also signed me up for the trade card while i was there. Great service. Nothing was too much effort

May 8, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hi Hannah, We appreciate you taking the time to share your feedback. We're happy to hear that you had a positive experience and that Zoe was helpful in locating your item and assisting with the trade card. - Sean

Rated 5 out of 5 stars

Had an issue with a broken toilet seat…

Had an issue with a broken toilet seat which Dawn and the team resolved quickly while I continued to shop for other items. Thank you for a great service

May 7, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hi Adrian,

We're happy to hear that Dawn and the team resolved the toilet seat issue quickly, allowing you to continue shopping. Thank you for sharing your experience with us! -Ellysse

Rated 5 out of 5 stars

Zoe went the extra mile

Zoe went the extra mile a few times over to find returned items from amongst quite a few receipts. So many thanks.

May 6, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hi Consumer,

It's wonderful to hear that Zoe went the extra mile while helping you with your return. Thank you for your kind feedback. -Ellysse

Rated 5 out of 5 stars

Visited Wickes Bedford on bank holiday…

Visited Wickes Bedford on bank holiday Monday they opened at 7am! So we got posts etc for garden fence. We were served by Zoe a lovely happy lady so helpful and patient. Thank you for making our day with your kindness 😊

May 4, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hi Beverley, Thanks for taking the time leaving your review. We're happy to hear that Zoe was able to help you get the fence posts you were looking for. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Zoe on the tills was extremely helpful

Zoe on the tills was extremely helpful, friendly and a real asset to your company.

May 1, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hi The Elsey's

We're happy to hear that you found Zoe extremely helpful and friendly. We appreciate your positive feedback. -Ellysse

Rated 5 out of 5 stars

Amazing kitchen purchase experience, Bedford..

Bedford store. 1 word, Billy, he made the experience so relaxing and easy, non pressured advise, full of ideas with in depth product knowledge, so so helpful, such a joy to design a kitchen with him. A gem of a human!

May 3, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hello Ben, thanks for your amazing review, and I'm delighted that Billy was first class throughout your kitchen design experience in our Bedford, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Excellent service from Zoe at Wickes…

Excellent service from Zoe at Wickes today. Very efficient and helpful.

April 30, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

We're happy to hear that you received excellent and efficient service from Zoe. Thank you for your positive feedback; we appreciate it greatly. -AK

Rated 5 out of 5 stars

A big shoutout to KIRSTY at the Bedford…

A big shoutout to KIRSTY at the Bedford Branch for her help today. She was most knowledgeable and gave he good advice which enabled me to complete my order . An asset to the company.

April 29, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hi Dawn, We are pleased to hear that you had a great customer experience by being served by our colleague Kirsty when you visited our store in Bedford. We appreciate your business.

Rated 5 out of 5 stars

Billy at Bedford Wickes

We cannot recommend Billy at the Bedford Wickes highly enough! He recently helped us design our dream kitchen, and the entire experience was fantastic from start to finish.

What really stood out was Billy’s incredible patience and expertise. We ended up changing our minds on the layout and finishes three different times, but Billy never missed a beat. He remained professional, calm, and was more than happy to go back to the drawing board to make sure every detail was perfect for us.

He provided excellent advice throughout the process, pointing out practicalities we hadn't even considered while ensuring the aesthetic stayed exactly what we were looking for. He made what could have been a very stressful project feel incredibly easy.

If you’re looking for a designer who is knowledgeable, easy to work with, and truly listens to what you want, go see Billy!

April 7, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hi, Mrs Mills. Thank you for taking the time to share your review with us. We are really pleased to see that your design consultant, Billy, was fantastic from start to finish. We're happy to see that, Billy, was patient, professional and knowledgeable making sure you got the exact design you were looking for. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Fantastic service from Dawn every time…

Fantastic service from Dawn every time I visit, a credit to the store

April 15, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

We appreciate you taking the time to share your positive experience. We're so glad you were happy with the service you received from Dawn. -Summer M

Rated 5 out of 5 stars

Excellent service from Dawn

Excellent service from Dawn, patient and professional to ensure the right sealant was purchased. Thanks

March 6, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hi Steve, Thanks for taking the time leaving your review. We're happy to hear that Dawn was able to help you find the correct item you needed. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Very good experience.Zoey and James…

Very good experience.Zoey and James have been very helpful in general.I had to visit quite a few times due to not being able to collect on time and they were very helpful.In general my experience is not very good in other wickes.

Well done Zoey and James

April 11, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hey Asma, thanks for your five-star review, and I'm delighted that Zoey & James were super helpful throughout your visit to our Bedford store! - Dylan

Rated 5 out of 5 stars

THANK YOU ZOE AND ENYI !!!

I would like to say a very big THANK YOU to Zoe and Enyi for their excellent customer service. It's good to know there are such kind and considerate people about!!!
WELL DONE 👏

April 3, 2026
Unprompted review
Wickes - Bedford logo

Reply from Wickes - Bedford

Hi Peter,

We appreciate you taking the time to leave us your feedback. We're so glad to hear that you received excellent customer service and found Zoe and Enyi kind and considerate. -Ellysse

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look