Wickes - Bedford Reviews 

Very good shop, friendly and qualified members staff

Great experience, Wickes in Bedford was served by Zoe who was very helpful and knowledgeable, will definitely visit again

It started off so well: we had a home consultation with Billy who appeared to take note of all we said. Primarily, we wanted to modify our quite small, inefficiently designed, bathroom and make it appear bigger. Then we had an in-store presentation which gave us a lot of information. Afterwards I realised one of the proposals would simply not work and that's when things went downhill. Instead of simply working on my email, another meeting would be necessary and it was so difficult to schedule a date. Weeks went by and the meeting was then further postponed. In that same timeframe, we researched reviews on Wickes and concluded we really should not do business with the company. We've wasted a lot of time and effort, but thankfully, we haven't invested any money. We're now liaising with another company.

Very professional, stress free experience and I am confident everything will be done as I need. Billy is absolutely fantastic and very pleasant.

We had a great meeting with a chap called Billy at Bedford branch, we were happy with what had been offered and except for a couple of details were happy to proceed, that was on Saturday 28th Feb, it is now Saturday 7th March and we still have not hear from anyone (B&Q responded the day after our initial appointment with them)
Disappointing to not hear from your team, off to Wren Kitchens this afternoon!

Excellent service from Wickes Bedford with designer Melanie and installer Scott. Very helpful and professional at all times. Follow ups and notifications from Wickes system detailed and accurate.
Very happy with our new kitchen.

Billy was very welcoming,explained everything in detail,
Made me feel very relaxed no pressure

What a lovely young man really helpful and very funny
Lovely experience thank you

Dawn was a fantastic help
Thanks

From the very moment we went to Wickes about getting a Kitchen, we have been pleased.
Our designer Mr Billy Wood has been amazing.
He came round to measure up and talk about what we wanted. We felt at ease, he was friendly, very knowledgeable, professional and approachable.
He listend to our remit and designed our perfect kitchen....he really listened to what we had to say. Suggesting one or two things that we went with. It has been such a pleasure having him work for us on our kitchen. He's has been fabulous, not pushy. He just wanted to do the best job for us as customers ( as we think he does for everyone ) A very nice young man and a credit to the Wickes team.
Our kitchen is ALMOST completed and we've been so excited at every stage.
We got our own fitters who've done an awesome job.
Thank you so much Billy Wood. 10* treatment.

Great service!
Dawn went above and beyond to help us today! Very impressed with our experience.

Dawn made my return of unwanted electrical equipment simple and then , together with her lovely colleagues helped me to find the emergency lights I needed .
Excellent service

Great store, always have everything, very helpful staff. Dawn is always happy to help you with a cheerful attitude.

Charlie was not the first designer we’d had to our bathroom, but he beat the others in that he listened carefully to our needs and was attentive throughout. We have to wait and see the plan but he understands what we want.

We had a great first meeting with Billy. We had a few ideas about our plans for our new bathroom but Billy was great so enthusiastic about our ideas and also had good ideas to add he really understood what we were aiming for. We are very much looking forward to seeing what he puts together for us as a completed design.

I've been a Wickes customer for decades but over the past year, I've been involved in a few more projects, so I've had cause to shop at Wickes for all and any of my tools and other trade accessories and have noticed that the customer service at Wickes Bedford has really developed.
So much so that I was compelled to provide this review as I've had such great customer service from the staff that I've actually come to know, and they me.
If I'm stuck on anything, I know that staff like James Mac, the other two James, Kirsty, Sharea and Julie will always go out of their way to help me find exactly what I'm looking for.
They always go that extra mile which leaves me with such a positive experience that I feel I need to share it.
Well done all the Bedford Wickes staff, you're a credit to the company, so please keep up the great service.

Melanie was very helpful professional friendly and sincere in her task to designed the kitchen to your needs

Sarah was fantastic - very helpful and knew her stuff. Very detailed on what’s going to happen and what’s available and what will happen next. Looking forward to seeing what’s available.

Cheerful helpful staff helped me in store locating items and opening a sealed bulk pack of timber to break down into smaller quantity I needed. At checkout Dawn on the checkout desk was particularly cheerful and recognised me and greeted me warmly as a returning customer on my way in. She dealt with the queue politely and efficiently and it was a pleasure to be served.

The experience was amazing because of outstanding customer service by kirsty magda and lander on arrival lander answered questions on a query we had regarding the app he was so helpful then magda who was down the paint isle went to kindly find some paint we needed she checked the stock and then went to find some dulux paint we needed magda came back with some paint she had found in stock well done magda you were also so helpful and kirsty helped us with setting up the wickes app kirsty showed amazing patience and we would have been lost without her amazing help all done with a smile by all 3 members of staff nothing was to much trouble excellent team work by all 3 of these staff well done team we will be back .. 10 out 10 plus we ended up spending nearly £300.00 on some dulux paints but the customer service was one of the reasons we decided to spend money at wickes for for the paint keep up the excellent work you all made the experience of shopping at wickes so more easier and satisfactory