Wickes - Bedford Reviews 

113
TrustScore 5 out of 5

4.8

Riverfield Drive, Perkins Road, Bedford Buckinghamshire, MK41 0UE, GB


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Rated 5 out of 5 stars

Julie made a real difference to our shop, informative, helpful, patient and with a friendly smile. Then a bit later we interacted with Zoe who again delivered such super service. They are both a rea... See more

Company replied

Rated 5 out of 5 stars

Dawn was so helpful with trying to open the discount code for me.it seems i have a trades access but i cant get into it. She advised me, gave me details to contact HQ and now we have a chatter when... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff making the task of negotiating check out with a heavy trolly so much easier. Special call out to Dawn.

Company replied

Rated 1 out of 5 stars

Would give 0 stars if this was an option. Company only interested in selling itms, not their customers! From delivery, customer service centre, right through to senior management poor customer servic... See more

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Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Bedford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Riverfield Drive, Perkins Road, Bedford, Buckinghamshire, MK41 0UE, United Kingdom

  • +441234271569

4.8

Excellent

TrustScore 5 out of 5

113 reviews

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4.8

All reviews

(113)

13,788 reviews in the last 12 months

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Rated 5 out of 5 stars

We're only in the early stages but…

We're only in the early stages but booked a design appointment for our cloakroom with Billy Wood at Bedford. Billy was amazingly helpful, knowledgeable and honest and we're really happy with the choices and advice given

September 28, 2025
Unprompted review
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Reply from Wickes - Bedford

Hi Christine, we're happy to hear that the design appointment for your cloakroom was helpful! It's great to know that you're pleased with the choices and advice that were provided. Thanks for your feedback. -LG

Rated 5 out of 5 stars

Excellent customer service 5 ⭐️⭐️⭐️⭐️

Thank you Dom & Kirsty for your assistance, I called ahead to check stock for 7 boards of 18mm OSB, Dom asked when I was going to collect I told him I was on the way, I arrived and the OSB was ready and waiting on trolley we paid and thanked the staff.

Customer service was most welcome thank you again wickes Bedford !

September 25, 2025
Unprompted review
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Reply from Wickes - Bedford

Hey Terri, thanks for your five star review and I'm glad you enjoyed the service from Dom and Kirsty in our Bedford store! - Dylan

Rated 5 out of 5 stars

Great service from Zoe at Bedford…

Great service from Zoe at Bedford store. Really helpful going out of her way to help me. Always use Wickes local and it encourages you to go back when you have such knowledgeable staff.

September 1, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate you sharing your feedback. We're so glad to hear that you had a positive experience and that Zoe was so helpful. Thank you for your continued support! -AK

Rated 5 out of 5 stars

So we went into wickes with a very open…

So we went into wickes with a very open mind in needing a new kitchen… and we got exactly what we were hoping for and more. Our design consultant Billy Wood went above and beyond to create our new kitchen and make it work for all of our needs. He saw us through everything, supported in as many ways as he possibly could and then some. Not only did he create something out of thin air (thanks to our wide scope) but he made it perfect.
The fitters through Wickes did an absolutely fantastic job, completing earlier than expected. Any problems we had the were easily approachable. When we were unsure on some of the work Billy popped by and liaised with the electrician and fitter to make everything ran smoothly. Honestly, we are so happy with the journey and the end product. Thank you so much!

September 4, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate you sharing your experience. We're so glad to hear that Billy Wood was able to create the perfect kitchen for your needs and that you are happy with the completed work. We hope you love your new kitchen for many years to come! -AK

Rated 5 out of 5 stars

Ella

Ella who served me on the till is very friendly and helpful. She has served me a couple of times now and gives excellent customer service!

August 26, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate you sharing your feedback. We're happy to hear that Ella was very friendly and helpful and that she provide excellent customer service. -AK

Rated 5 out of 5 stars

Great team - highly recommend the storr

Popped into branch to order some ply for a home DIY project. We were helped by James McG who was super helpful, knowledgeable and helped us order what we needed for delivery.

He made sure we didn't miss out on any in-store offers and was warm and friendly.

August 25, 2025
Unprompted review
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Reply from Wickes - Bedford

We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that James McG was super helpful, knowledgeable and helped get what you required for delivery. -AK

Rated 5 out of 5 stars

All the staff in Bedford wickes are so…

All the staff in Bedford wickes are so friendly and efficient we have been coming here for 8 years or more and it’s by far the best Wickes ever !!!!

August 10, 2025
Unprompted review
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Reply from Wickes - Bedford

We're happy to hear that you consistently have a friendly and efficient experience at our Bedford location. Thank you for your wonderful feedback and continued patronage! -AK

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, helped me purchase the correct materials for a DIY project when i wasn’t 100% sure.
- Maria

August 8, 2025
Unprompted review
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Reply from Wickes - Bedford

We're happy to hear that our customer service helped you find the right materials for your DIY project. Thank you for your positive feedback! -AK

Rated 5 out of 5 stars

Helpful customer service and easy to…

Helpful customer service and easy to locate the items I needed.

August 9, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate your feedback and are glad our customer service was able to help you find what you needed. -AK

Rated 5 out of 5 stars

Fantastic Experience

Really helpful staff, especially Dawn who went well beyond the extra mile to help us - she is a great ambassador for Wickes. Other staff helped us carry heavy items from shelf to car, really pleasant visit.

July 25, 2025
Unprompted review
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Reply from Wickes - Bedford

Hi, JC. Thanks for taking the time to share your review. We're happy to hear that our staff were helpful, going above and beyond to provide excellent customer service. Thanks again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Helpful advice

One of your staff, James McGregor, gave clear, helpful and practical advice on a particular job and tools/materials. It worked and genuinely appreciate his advice

July 25, 2025
Unprompted review
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Reply from Wickes - Bedford

Hi Mark,

We appreciate you sharing your experience! We're so glad to hear that James gave such helpful and practical advice, and that it worked out well for you.

-Ellysse

Rated 5 out of 5 stars

Most of the staff go the extra mile to…

Most of the staff go the extra mile to help especially Robbie, always friendly, has a ready smile and will always do his best to help with whatever, then get to the checkout and there's smiley Julia. These people know what customer care is

June 11, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate you taking the time to share your positive experience. We're happy to hear that our staff is friendly and helpful and that you received excellent customer care. Thanks for your feedback!-GS

Rated 5 out of 5 stars

Melanie was Great with helping us plan our Kitchen

We had a great experience choosing our Kitchen from Wickes Bedford, Melanie is very professional and has great knowledge when it comes to setting up the drawings, we cannot thank her enough for making this easy to follow.

June 20, 2025
Unprompted review
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Reply from Wickes - Bedford

Hey Mr Brown, thanks for your amazing review, and I'm delighted that Melanie in our Bedford store was first class throughout your kitchen design experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Can’t recommend Sarah enough absolutely…

Can’t recommend Sarah enough absolutely amazing from start to finish !
Outstanding customer service !

May 13, 2025
Unprompted review
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Reply from Wickes - Bedford

Hey Joanne, thanks for your five-star review, and I'm glad you enjoyed the service from Sarah in our Bedford store! - Dylan

Rated 3 out of 5 stars

Dawn on checkouts lights the place up…

Dawn on checkouts lights the place up but the standards of help available on the isles is now microscopic. They are shelf stackers but know nothing about anything DIY.

May 16, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate your feedback and are glad you have found Dawn to light up the place! We will address the concerns about the availability and knowledge of our staff on the floor to help improve our service!
-AF

Rated 5 out of 5 stars

I love going to Wickes

I love going to Wickes, Bedford, as all the staff are so friendly and extremely helpful. However, I always look out for Zoe, who always goes above and beyond to help me and sort out my queries.

June 4, 2025
Unprompted review
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Reply from Wickes - Bedford

Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Zoe in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

This is the 4th Wickes kitchen we have…

This is the 4th Wickes kitchen we have fitted. We have found the units to be really good quality and reasonably priced. We were lucky enough to have Sarah plan the kitchens for us and she was able to plan and suggest ideas we had not even thought of. Any minor problems were quickly sorted and we are very happy with the results and the service recieved. We would not go anywhere else.

June 3, 2025
Unprompted review
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Reply from Wickes - Bedford

We really appreciate you taking the time to provide us with your feedback. We're happy to hear that you've found our kitchens to be good quality and reasonably priced. We are delighted that you had a positive experience with Sarah when planning the kitchens and that she provided you with further ideas you had not thought of along with any issues being sorted quickly! We are so glad that you are very happy with the results and service you received for your new kitchens!
-AF

Rated 5 out of 5 stars

Went into Bedford branch today a young…

Went into Bedford branch today a young lady called Jasmine was so helpful and very pleasant with a nice smile.Weldone Jasmine

June 3, 2025
Unprompted review
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Reply from Wickes - Bedford

Hey Ellie, thanks for your five-star review, and I'm glad you enjoyed the service from Jasmine in our Bedford store! - Dylan

Rated 5 out of 5 stars

TradePro registration

Although I could not find the correct item, Zoe was of great assistance with my TradePro registration. Thank you Zoe.

June 2, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate your positive feedback regarding the assistance you received with your TradePro registration. We're glad that we could help, even though you didn't find the item. TW

Rated 5 out of 5 stars

Julie was very helpful & professional

Julie was very helpful & professional. Information given to me about my enquiry was much appreciated.

May 30, 2025
Unprompted review
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Reply from Wickes - Bedford

We appreciate your kind words! We're happy to hear that the information provided was helpful and that you had a positive experience. TW

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