Wickes - Blackpool Reviews 

Mark kirkland, was very knowledgeable on products i wished to purchase, very helpful and talked me through the process of delivery. Highly recommend ,an asset to the company

Visited Wickes in Blackpool today and being in a bit of a quandary about which items which would best serve the job in mind I sought the assistance of a member of staff name of Helen, I found her help and advice extremely helpful her product knowledge, patience and understanding was exceptionally good, a real credit to her employers.

Would definitely recommend this shop. I went in today 17 April looking for 2 tins of fence paint which were out of stock. I was confronted by an assistant called Helen Cooper who went out of her way to check the stock at the back. Where 1 tin was found. She then proceeded to empty the full display at the front of the store to find me another tin. Customer Service at its very best. Items priced at a competitive price also bought Compost. Will definitely be returning. Thank you so very much Helen Cooper. You are a credit to Wicks

I returned 2 tins of paint and needed help with choosing a colour for my home and kath the duty manager was amazing

Great customer care and support from Connor our sales assistant at wickes blackpool he greeted us at the door and asked us if we needed any assistance he went above and beyond his duties to make our order so effortless and gave us a massive piece of mind knowing our order had been taken care of and would be delivered on a date we could choose thanks once again Connor you’re a credit to the company 👍

If its a bathroom you are wanting the man to go to is Neil Gregory.
Excellent customer service throughout.
Neil listened to us and provided us with great products and guidance for our bathroom. We went in blind with ideas but he turned that around in no time , showing us products the sizes the tiles everything we needed!
We got Excellent service from Neil we'd have no problem at all returning to him in the future.

Will definitely use this store again, all the staff are lovely and friendly. Especially a young lad called Dan. Couldn’t do enough for us. Thanks again.

Wickes Blackpool
Fabulous helpful staff, Trevor esspecialy is always polite,professional, just one of the reasons we now shop regularly in store! 5***** experience We would highly recommended using the Blackpool Branch.
Clean store everything is well presented with lovely approachable staff. We now recommend this store to our friends and colleagues
( tradesman) rather than other retailers.
Our personal experience has been very positive including the valued 10% discount. Thank you to Trevor for you're continuous patience & everyone at the Blackpool Branch.

We went in recently to buy a storage container. Lovely lad called Dan (I think). Helped us out straight away, it was easy to build and very sturdy considering the wind we’re getting. Thankyou!

As the government stopped our heating allowance we had to buy heat logs for our log burner to keep warm.
During the winter we bought our logs from Wickes in Blackpool. 2 packs of 12 logs for £12.
Today we went for some more logs. So Wickes had a sign on the logs, REDUCED HEAT LOGS £6.50 a pack of 12 heat logs , 2 packs for £13.
I did point out they were cheaper in winter but obviously they think the public are stupid. Not surprised they have a lot of 1 star reviews.

First class customer service at the Blackpool branch, thank you Trevor for your informative views, advice and polite, professional service.

Nessa and lewis were really helpfull and did a great job today

Just been in for a new kitchen and bathroom, we had a brilliant Design Consultant called Neil Gregory, he designed our kitchen exactly how we wanted it, we saw it all come to life and can't wait, he also helped us with our bathroom. He is polite, helpful and knows his stuff. All staff here are nice and helpful too.

Kitchen Fitting

EDIT: despite their comment they've left... nothing has been sorted!

We paid a fair bit over £20k for a kitchen last year with the work starting in September. The work took a ridiculous 7 weeks to 'complete' but it's still not actually complete. The worktops, Minerva, were meant to be seamless/near invisible, they are far from it due to an error by the fitter (not cleaning the joint correctly/pushing the pieces closer enough together). Then we've found plenty of other issues since which are still not rectified 5 months on. I won't list, as not sure there is enough of a character limit!
We were told we'd get a refund for the worktops which I accepted, rather than replacing due to the disruption it would cause, subject to them being sanding and sealed, as this had not yet been fully completed. To which they have now told me it's extra cost because I had agreed to the refund. My agreement was based on accepting the refund on the poor fitting whilst expecting them to complete which I have in writing... let's see what happens there.
One issue I will share, my built in ovens and microwave are not secured to the unit, recently the oven came a little lose on me - serious H&S issue.
Bar the glaringly obvious fault with the worktops I've had no offer of compensation, no sign of the work being completed and I'm just left in limbo with a unsafe and uncomplete kitchen. I will also flag the leak we had on our radiator incorrect fittings were used, it's leaked in the Winter when the heating was on and has destroyed a tile, skirting board and of course some of the wall - so we now have a bit of skirting board missing and a hole in our wall.... I had to fix this leak myself!
Awful customer service, awful fitters... no compensation offered, no apology, nothing...

Extra customer care from Nessa Blackpool Branch went above and beyond excellent service - bathroom tiles great price with special offer highly recommended store

Expert service. Everything was excellent, the survey, the delivery and the fitting was all done in a professional manner. Our fitter was fantastic, we are really pleased with the kitchen. Our experience has been so positive,we would have no hesitation in recommending Wickes at Blackpool to anyone thinking of having a new kitchen.

I called in Blackpool store to collect some storage boxes, I was assisted by Hellen .C.
The transaction smooth very quick and painless.
In many years of using wicks in Wigan I find my self visiting Blackpool wickes.

Helen.C.
My assistant what can I say the most helpful professional knowledgeable individual I've ever encountered in a wicks store.
Im back again for more boxes Helen C again assisted with the transition, more than helpful professional basically a really nice person going more than the extra mile.
Helen new exactly what I needed got me sorted in no time.
if Helen worked with in our company, as Director personally Helen would definitely be greatly appreciated trusted and valued member of the team.
Management material definitely.

I'm not sure if you'll ever see this review, however if so you should know who I am.
I don't feel u will but if find yourself needing a job please get intouch.
I would always make a job for someone with your qualities.

By the way Helen knowledge saved me a small fortune and time we all know time equals money.

Regards and best wishes for the future Helen.C.

Kevin
Managing Director
K&G Importers Ltd

A big thanks to Ness, Wickes charity rep who provided excellent communications regarding donating hand tools for our local nature reserve and its volunteers. Items were quickly collected, authorised and distributed through Ness. The stores commitment to their charitable support are second to none. Thanks again 😃

Ordered on line , great price , service by Kath was fab . My order was waiting ready on a trolley

Nigel was really helpful with our kitchen. We attended the first appointment with no design ideas and he helped us maximise the space without spending a fortune! I can’t wait to get it fitted!