Wickes - Blackpool Reviews 

Nessa and lewis were really helpfull and did a great job today

Just been in for a new kitchen and bathroom, we had a brilliant Design Consultant called Neil Gregory, he designed our kitchen exactly how we wanted it, we saw it all come to life and can't wait, he also helped us with our bathroom. He is polite, helpful and knows his stuff. All staff here are nice and helpful too.

Kitchen Fitting

EDIT: despite their comment they've left... nothing has been sorted!

We paid a fair bit over £20k for a kitchen last year with the work starting in September. The work took a ridiculous 7 weeks to 'complete' but it's still not actually complete. The worktops, Minerva, were meant to be seamless/near invisible, they are far from it due to an error by the fitter (not cleaning the joint correctly/pushing the pieces closer enough together). Then we've found plenty of other issues since which are still not rectified 5 months on. I won't list, as not sure there is enough of a character limit!
We were told we'd get a refund for the worktops which I accepted, rather than replacing due to the disruption it would cause, subject to them being sanding and sealed, as this had not yet been fully completed. To which they have now told me it's extra cost because I had agreed to the refund. My agreement was based on accepting the refund on the poor fitting whilst expecting them to complete which I have in writing... let's see what happens there.
One issue I will share, my built in ovens and microwave are not secured to the unit, recently the oven came a little lose on me - serious H&S issue.
Bar the glaringly obvious fault with the worktops I've had no offer of compensation, no sign of the work being completed and I'm just left in limbo with a unsafe and uncomplete kitchen. I will also flag the leak we had on our radiator incorrect fittings were used, it's leaked in the Winter when the heating was on and has destroyed a tile, skirting board and of course some of the wall - so we now have a bit of skirting board missing and a hole in our wall.... I had to fix this leak myself!
Awful customer service, awful fitters... no compensation offered, no apology, nothing...

Extra customer care from Nessa Blackpool Branch went above and beyond excellent service - bathroom tiles great price with special offer highly recommended store

Expert service. Everything was excellent, the survey, the delivery and the fitting was all done in a professional manner. Our fitter was fantastic, we are really pleased with the kitchen. Our experience has been so positive,we would have no hesitation in recommending Wickes at Blackpool to anyone thinking of having a new kitchen.

I called in Blackpool store to collect some storage boxes, I was assisted by Hellen .C.
The transaction smooth very quick and painless.
In many years of using wicks in Wigan I find my self visiting Blackpool wickes.

Helen.C.
My assistant what can I say the most helpful professional knowledgeable individual I've ever encountered in a wicks store.
Im back again for more boxes Helen C again assisted with the transition, more than helpful professional basically a really nice person going more than the extra mile.
Helen new exactly what I needed got me sorted in no time.
if Helen worked with in our company, as Director personally Helen would definitely be greatly appreciated trusted and valued member of the team.
Management material definitely.

I'm not sure if you'll ever see this review, however if so you should know who I am.
I don't feel u will but if find yourself needing a job please get intouch.
I would always make a job for someone with your qualities.

By the way Helen knowledge saved me a small fortune and time we all know time equals money.

Regards and best wishes for the future Helen.C.

Kevin
Managing Director
K&G Importers Ltd

A big thanks to Ness, Wickes charity rep who provided excellent communications regarding donating hand tools for our local nature reserve and its volunteers. Items were quickly collected, authorised and distributed through Ness. The stores commitment to their charitable support are second to none. Thanks again 😃

Ordered on line , great price , service by Kath was fab . My order was waiting ready on a trolley

Nigel was really helpful with our kitchen. We attended the first appointment with no design ideas and he helped us maximise the space without spending a fortune! I can’t wait to get it fitted!

Our kitchen planner was very knowledgeable, had some great ideas and was very friendly. He was patient (he needed to be as we changed our layout three times) but he appeared to take all this in his stride. When something that we wanted to do didn’t seem possible in the space that we had, he always found a way around it to make it happen somehow. I told him at the time that he was ‘my hero’. The quality of the kitchens at Wickes seem to be very good, we did have other quotes. If you are installing your kitchen yourself, as we are, or rather, my husband is (I’ll brew up) then Wickes allow you up to six months in which they will store your order to allow you to carry out any remedial works. I.e. removing your old kitchen, any plastering, painting etc. I think this is a brilliant idea and very generous of them to do this. When we walked out of Wickes a couple of days ago after placing our order for our dream kitchen I was a very happy lady.

Two on my Wickes 2 year old oak kitchen cupboard doors have faded to become patchy and discoloured. Wickes have refused to replace the doors as they have assumed I have used cleaning products. I have not used anything other than a duster or damp cloth. We have said we will pay for someone to visit and look first-hand, but Wickes has refused.

Fast, efficient and helpful
Really respectful delivery

Made a return…without box.
No problem 🙂

We are always pleased with our visits to Wickes Blackpool. The staff are always happy to help and welcome you with a friendly smile. Excellent customer service every time.

The staff at Wickes Blackpool are extremely friendly and helpful. They are a great help to the local community, thank you!

We approached Wickes for a charity donation for Poulton in Bloom, Wickes we amazing and donated a large amount of gardening tools. We dealt with Anna Clennel who is an amazing asset to Wickes. Thankyou so much

We recently came into the Blackpool store to look at kitchens we were helped by Nigel Ball. Nigel made a home visit to measure the area, he listened to all our requests and went away to create the design for our new kitchen, we went back into store to look at the design and it was exactly what we wanted we did tweak it a little and Nigel was very happy to do that, nothing was too much trouble, we have received excellent service from start to finish and would highly recommend.

If you’re thinking of having Wickes install your Kitchen or Bathroom, don’t!
We paid for them to do our bathroom Feb 2024. We had to chase them for months to get the site survey done. The design team in store (Blackpool) will ignore you once you’ve paid. They ask you to phone the customer care line. Who will say it needs to be dealt with by a team that doesn’t have phones. So you email, and get ignored.
Following the installation we had a recurring issue with the grout on the wetroom floor which means we can’t use the shower. The installer has been back 6 times. Early December we had to get the Warranty team involved to fix the problem again and as of writing this a month later they still haven’t called us with a date for the repairs to start.
We’ve wasted so much of our time trying to deal with Wickes, we should have gone with a competent company.

I loved the chester green kitchen at wickes. Had it fitted Jan 24. The cooker hood has a recycling unit that blows everything back on to the hob and into the food. I received a new one to replace it in Oct 24 its still waiting to be fitted. I asked for a cupboard around the gas boiler and it looks good except you can't take the front off the boiler to service it. I have a neff washing machine with a filter under the plinth I need a small hinged door to access it been asking for months. The shelf underneath the sink is coming apart I have a new one since Oct. The dishwasher has moved back and is out of line with the cupboard beside it. The double oven has moved and the freezer door is getting to the point where I can't open it. The kitchen is lovely but if anything goes wrong it's a nightmare. I can't speak to the customer relations team except by email and they reply when they feel like it. I asked to speak to a manager over a week ago. Still waiting. I need my boiler serviced for the winter and it can't be accessed by the plumber this was pointed out in Oct still waiting. If you can find the same kitchen elsewhere I would advise that you do.

Update to wickes please send another information request I've deleted by mistake.

Update 15/01/2025
I still haven't spoken to a manager from customer service or customer relations. Still no progress getting my kitchen repaired. Disgraceful waiting so long. Can't even service my gas boiler because the cupboard has been fitted incorrectly. Been waiting since Oct to sort this out. The boiler service is URGENT now as it was due in Oct 24! Changed to one star as unacceptable.

I Popped into Wickes Blackpool to look at kitchens as I had previously had bad service from another kitchen retailer.
To be honest I was expecting the same level of service but was I wrong.
From the moment I stepped foot into the store nothing was too much trouble.
Michael Owen was the designer we had and his knowledge ,expertise and design skills are second to none .
If you are looking for a kitchen I highly recommend Michael 10/10