I visited the Cardiff Newport road store today to collect a click & collect order which turned out to be wrong (totally my fault it was wrong). A lovely lady called Anna helped me sort it out with a... See more
Company replied
Location
Switch locationUnit 1 Dragon Retail Park, 507 Newport Road, Cardiff Wales, CF23 9AD, GB
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See what reviewers are saying
We bought a kitchen in excess of £20k from Wickes and were told categorically that the installation would be completed in no more than an absolute maximum of 12 weeks. The kitchen was ordered on June... See more
Company replied
We recently ordered a kitchen with Wayne at the Newport Road store in Cardiff, and couldn’t recommend him enough. The whole process was so quick and easy, with Wayne coming out to our property to take... See more
Company replied
Buying a full shower room in Wickes Newport Road, Cardiff today. Staff member Anna went beyond to help me. She knew where everything was and was happy to answer lots of questions. She sorted out th... See more
Company replied
Company details
About Wickes - Cardiff
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Unit 1 Dragon Retail Park, 507 Newport Road, Cardiff, Wales, CF23 9AD, United Kingdom
- +442920114606
4.2
Great
143 reviews
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The worst store for customer service…
The worst store for customer service which I have ever experienced. keep asking me for the same information via email but never follow it up. this is the second time I have tried their customer experience. I had to phone TB Davies myself about a ladder stabiliser that was missing. Lately about a can of Dulux can of paint that was leaking.
Daniel Iuta (Wickes Customer Service) Andreea Hristache (Customer Services) and Nedelea Dorin (Customer Services)
Save yourselves a headache and don't order from Wickes.
Wickes reply: 'We have sent a request for more information via Trustpilot so that we can look into the situation. - FB'
I doubt it. A bit late now don't you think?
The same email from Wickes again.
@
Daniel Iuta (Wickes Customer Service)
23 Jul 2024, 16:20 BST
Hi Anthony,
I'd really like to resolve your enquiry for you. But as I haven't received the information needed, I'm just reaching out to you to see if you can send it to me.'
Wickes keep sending the same generic email but never reply to my emails. I have sent them the information 6 times on this occasion.
Enough is enough.
Final note.
Wickes reply: 'We have sent a request for more information via Trustpilot so that we can look into the situation. - FB'
I have provided the information via Trustpilot but FB has not contacted me. More lies.
I wonder what FB stands for?
July 19, 2024
Unprompted review
Reply from Wickes - Cardiff
Hello Anthony, Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the issues you have experienced with your order and the poor customer service you have received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
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