I went into the Cardiff Store looking for new kitchen tiles. I'm so useless with DIY being new to house renovation! The store manager showed me to the variety of tiles I could use and recommended wh... See more
Company replied
Location
Switch locationUnit 1 Dragon Retail Park, 507 Newport Road, Cardiff Wales, CF23 9AD, GB
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See what reviewers are saying
Would put zero stars after something I witnessed in store on Wednesday afternoon from a manager towards a cashier at your Newport Road store in Cardiff. I have sent an email to the customer care email... See more
Company replied
A big thanks to Anna working out of Newport Road Cardiff. Our experience today was the polar opposite of what we had experienced in BandQ, Nicobond, Tile Mountain and others. Every shop should ha... See more
Company replied
Cardiff Newport Rd Designer - Wayne Tyler-Grant Wayne was fab. He made what could have been a stressful experience really enjoyable. He also made himself available for any questions we had. Woul... See more
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Company details
About Wickes - Cardiff
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Unit 1 Dragon Retail Park, 507 Newport Road, Cardiff, Wales, CF23 9AD, United Kingdom
- +442920114606
4.2
Great
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fantastic service from Anna
Fantastic service from Anna from Wickes Cardiff Colchester Ave store yesterday. She very patiently helped us order a lifestyle kitchen and talked us through the various sizes of units etc which we couldn’t have done without her help. Thank you again Anna!
August 30, 2024
Unprompted review
Reply from Wickes - Cardiff
Hi Christine, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Anna, was able to provide excellent service and help order your new kitchen. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB
parking on a white line
new parking rules, I got a hundred pound fine for obstructive parking, wich meant ,one wheel on the white line, come on,if you cant sell your over priced gear,dont try to make the motorist pay ,screwfix and toolstation, are a better option, cheaper to,and no RIP off parking.
August 7, 2024
Unprompted review
Reply from Wickes - Cardiff
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
The worst store for customer service…
The worst store for customer service which I have ever experienced. keep asking me for the same information via email but never follow it up. this is the second time I have tried their customer experience. I had to phone TB Davies myself about a ladder stabiliser that was missing. Lately about a can of Dulux can of paint that was leaking.
Daniel Iuta (Wickes Customer Service) Andreea Hristache (Customer Services) and Nedelea Dorin (Customer Services)
Save yourselves a headache and don't order from Wickes.
Wickes reply: 'We have sent a request for more information via Trustpilot so that we can look into the situation. - FB'
I doubt it. A bit late now don't you think?
The same email from Wickes again.
@
Daniel Iuta (Wickes Customer Service)
23 Jul 2024, 16:20 BST
Hi Anthony,
I'd really like to resolve your enquiry for you. But as I haven't received the information needed, I'm just reaching out to you to see if you can send it to me.'
Wickes keep sending the same generic email but never reply to my emails. I have sent them the information 6 times on this occasion.
Enough is enough.
Final note.
Wickes reply: 'We have sent a request for more information via Trustpilot so that we can look into the situation. - FB'
I have provided the information via Trustpilot but FB has not contacted me. More lies.
I wonder what FB stands for?
July 19, 2024
Unprompted review
Reply from Wickes - Cardiff
Hello Anthony, Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the issues you have experienced with your order and the poor customer service you have received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
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