Wickes - Christchurch Reviews 

Louise provided the perfect kitchen design service with consummate professionalism, good humour and, crucially, infinite patience with two clients who couldn't stop asking questions and changing our minds! To say she knows her stuff in depth and makes the process enjoyable is an understatement.

I enjoyed the experience and I have a new fitted kitchen which I like very much. The installers recommended by Wickes were very professional and a pleasure to work with

Slow Start Tricky Deliveries
Problems Solved as they arrived
Overall the installers were very polite
hard working and tidy, Customer Service
Was Full of misinformation.
The finished job was Good Quality

Wickes Christchurch Louise Ingram is very professional and thorough - great design ideas and incredible customer service. Thanks!

Highly recommend Laura for her expertise in kitchen design and professional, honest advice. She was extremely helpful and we never felt she was suggesting anything just for a sale but was thinking of our needs and requirements.

Katrina came to see me on Saturday. She had some excellent ideas. She was very professional. I’m looking forward to seeing her ideas and plans.

AVOID AVOID AVOID

Anyone thinking of ordering a kitchen, I just wouldn't.

Very unhelpful staff with a stinking attitude. How are these even operating?

We had the absolute pleasure of working with Charmaine, who came to our home to measure and design our kitchen. She was nothing short of amazing—extremely professional, thoughtful, and incredibly clever with her ideas and design solutions. Charmaine opened our eyes to possibilities we had never even considered, and her input has been truly instrumental in shaping not just the kitchen, but the overall design of our home.

Her creativity, attention to detail, and understanding of space and flow made the entire process enjoyable and inspiring. We genuinely could not have done it without her. Charmaine is a true asset to her company, and we will be recommending her to everyone we know.

Excellent service by Laura Martin Design Consultant at Wickes Christchurch branch who was extremely friendly and helpful in all aspects of choosing a new bathroom. We would highly recommend her to anyone who is looking to fit a new bathroom

Excellent customer service from Bonnie, Andy & Kelly at Christchurch store.

Staff member -Sophie…
Above and beyond with explanations and customer service given to me and my wife on our purchase of a new bath and items.
Even getting a trolley and loading the item.
A credit to the company !!!!

Our Kitchen designer was excellent, and was one of the reasons why we chose a Wicks kitchen instead of the other products we looked at. She listened to our requirements, was kind and respectful of our needs (Mr M has Parkinsons) gave advice on various options, put forward ideas, provided plans for both Bespoke and Lifestyle kitchens so that we had a comparison, explained the product, never hurried us to make a decision and really worked hard to provide the best kitchen within the budget we wanted. The kitchen and worktops are very good quality so am looking forward to seeing the complete kitchen when its finally installed.

Visited 26 June spoke to John in tile dept very helpfull and got things sorted even took tiles to car many thanx

We have a 3m by 3m kitchen that we wanted to renew after about 30 years.

We narrowed providers to Wickes and another based upon personal recommendations.
We opted for supply and fit by one company so that there was one company responsible for the entire project.

Our Wickes designer was Lou @Christchurch Dorset
We visited both design companies about 4 times each.

We had a pretty good idea what we wanted and Lou @Christchurch provided a very professional service. The measuring service was excellent.
She explained little modifications that would make it more practical.

We then met the Wickes kitchen fitter, Jason of Tiger property maintenance. I'm pretty good with DIY and Jason impressed in our meeting. He listed some fitting modifications that were required and these enhanced the design.

We then signed off the design.

Then came the fitting.

Day one was rip out. Jason had foreseen that the walls may need replastering. He'd already lined up Andy the plasterer. The electrics also needed a new ring main and he'd lined up an electrician. He also supplied a gas fitter.

To cut a long story short the fitting was brilliant. Jason is far cleaner than me!! His skill level is amazing. He even cut the depth off wall units to make them fit flush under an existing RSJ!

It took 2 weeks.

We did the lino, decorating and wall tiling because we just weren't sure what fittings we required.

So it's now signed off

We have no hesitation in recommending Lou and Jason for their incredible end to end service

Good all round experience. Plenty of explanations and good suggestions by our consultant, Laura Martin.
Took the time with us to look at the static displays which helped with final choice. Very happy with service.

Our Design Consultant Charmaine was excellent. She took on board our design ideas and made helpful suggestions on how we could improve and maximise the space. She was both patient and proactive in dealing with our purchase and when the kitchen was delivered everything was as expected. The units have some excellent design features which aided assembly.

I have used Wickes in Christchurch now on several occasions for my reception area and shower room. Can't thank them enough especially Katrina, her attention to detail was 5 stars. Be back soon for my kitchen, nothing but 1st class service.

Our kitchen was installed by David Saunders. We couldn't be happier. Our kitchen is exactly how we wanted it. He has done an amazing job and made sure everything has gone smoothly. He is very polite and nothing is too much trouble. All the other people involved were excellent too.

Your staff member of staff (Bonnie) went beyond helpful. She very quickly understood my need, displayed a high degree of common sense and offered solutions. She's an absolute credit to your organisation.

Shocking lack of service. Waited for earliest available delivery slot (3 days). Stayed home all day and in checking order, the status says delivered. Delivery signature is not mine. Delivery is not with neighbours. After 40 Isles minutes on the phone I'm now told I have to wait for 'investigations' to conclude with no idea when that will be. So in the meantime I'm out of pocket. Leaves me no choice but to initiate credit card chargeback. Total disinterest on the phone. Avoid.

Update... after another call to Wickes' customer service I received a call from the Christchurch store. The store manager told me she'd discussed with the delivery driver who had proof he delivered to my home! How can I interpret that in any other way than being viewed by her as a complete liar? Eventually, with no interest and no apology she initiated a refund. What a totally unprofessional delivery and follow up response. No customer service whatsoever. Never again.