Wickes - Dorking Reviews 

As a tradesman, always in and out of all suppliers.
I'd walked to the materials I needed with a board trolley... within 2 mins Wickes employee "Dan" had approached asking what more I needed.
I explained the 9 rolls of loft insulation was short by 2 rolls.
He immediately radio the team outside dealing with a delivery.
By the time Dan helped me out to the van to load up the 9, entered the store again..the forklift had removed stock on the delivery truck to access the new delivery of insulation.
I paid for 11 then
Dan and I then took one each to the van.
Job done...no waiting, no fuss.
Exceptional service compared to other branches.
Thanks again Dan...top man

This is only the start of our bathroom journey but so far the discussion, design and help offered by consultant Julie Barrett of Dorking branch is five-star. We spent a good three hours yesterday on the project. There's a way to go and I'll let Trustpilot know

Excellent service - all my heavy goods were carried and loaded into my car for me by Craig at the Dorking store. Makes all the difference when shopping DIY.

Very happy with the service received here. The gentleman on the till (Craig) even loaded my goods into the car for me. Excellent service.

Craig at Wickes in Dorking was extremely helpful when I was buying some heavy bags of sand. He loaded them into my car for me, he has a courteous and friendly manner which made mt shopping experience a pleasure. Thank you

We are a local primary school and we regularly ask the store if they are able to help us out with donations of materials and / or tools for our DT projects. We have always found Wickes Dorking to be very amenable to our requests and the children have benefited hugely from their support. Fabulous store and staff. Thank you!

I couldn’t find what I wanted, and saw a Wickes person - whose name is Dan. He was 100% helpful and found what I wanted. What an absolute joy to be treated so well. Thank you.
Kind regards

Early last year ,We had our bathroom refitted ,new shower, tiling and decorating .This was Wickes in Dorking who undertook the contract .After a short time we realised the electrics were at fault ,and managed to have the electrician and bathroom fitter return to stop the issue of the shower cutting out . Should not have happened on the first place .
I became aware of a damp issue in the adjoining bedroom and hall ceiling , I did not think it was related to the work undertaken in the bathroom ,as We have had a damp issue before in the bedroom .I called in damp experts who quickly found that the bath had not been sealed properly with silicon and the water from the shower was dripping down the sides and onto the floor . Along with this ,the pipes under the bath had not been sealed professionally and this was also a major issue under the bath which was damp as a result of the shoddy workmanship . It cost £400.00 on the day from the damp company who did a detailed report .
This was two weeks ago and all we are still waiting ,after countless emails to customer relations, for action on this
Our bathroom is a mess, and this company is hiding behind their computers.I would not recommend Wickes to anyone ,especially The Dorking office which is completely failing in their obligations to their customers.
We wait for a proper response.
One month later and the situation continues ,doubtless the company is taking on new contracts whilst being unable to honour existing ones . We have visited The Dorking shop, spoken with a no. of people and still nothing . The bathroom is a mess and the shower unusable . No one wants to solve a simple issue . Stay clear of this company, yep, go elsewhere .

We are incredibly grateful to Wickes for supporting our school’s PTA in such a meaningful way. They provided us with storage containers that have been invaluable for storing second-hand uniforms. Not only has this initiative helped our school community by offering affordable options for families in need, but it has also supported our environmental goals by encouraging re-use and reducing waste.

Wickes generosity has made a real difference, allowing us to support families while promoting sustainability. Their commitment to helping local causes is truly inspiring, and we’re proud to have their support. Highly recommend Wickes for any community initiative—thank you for making a difference!

A big thanks to Wickes for their incredible generosity when the Dorking Area Foodbank were moving into their new premises. They were a pleasure to deal with and we are very grateful for their help and support with decorating equipment and fixtures.

Excellent welcoming staff and very efficient service. As a comminuity benefit society, Energy Action Redhill & Reigate Ltd. has used Wickes Dorking to source and deliver insulation and energy saving items to 2-300 homes over the past year which have all been done without any problems and at very competitive prices, as well as donating items to us. The mangement team have been very supportive throughout. I highly recommend them

Dean was very helpful lifting my logs and putting them in the car for me. I always have a good experience at Wicks Dorking

Popped in the store today to look at a Karcher pressure washer and was served by Dean. And I must say, found him to be extremely friendly and very helpful. Keep up the good work, Dean. I’m sure you credit to the company.

Click and collect service very quick, all materials ready on trolleys and Craig assisted with moving a loading really well. Thanks

Great service and advice from Craig in the Dorking store. Many Thanks for your excellent help.

Excellent service, all staff polite and helpful, Manager went above and beyond to help with ensuring we were satisfied with our products and service we recieved.

Friendly, helpful and knowledgeable. Choosing and designing a kitchen is very stressful, particularly for older people. Domnic was patient, skillful and encouraging. Thank you

Always helpful staff here and I’m in and out 3/4 times a week. Sean served me today and was as usual cheerful and polite. Got what I needed which is usually the case here and most things are easy to find too. Occasionally have to ask where something is but usually because I’m looking “like a bloke”!

I brought a kitchen from the Dorking store and I had a great experience. This was my first time buying a kitchen and I was doing it on a budget and was nervous about choosing the right one. Emily the design consultant put me straight at ease. She showed me different options and designed it on screen for me too see and change different things. The process was so much easier than I thought. The kitchen has now been fitted and I am over the moon with the result. Thank you Emily and Wickes Dorking for making this a pleasant, fun and straight forward experience.