Shell and Nikki were a fantastic help ! Firstly may I say it is refreshing to find Wickes has a multitude of building materials and plentiful stock on the shelfs that other companies did not have in... See more
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Location
Switch locationHalbeath Road, KY11 4LP Dunfermline, Scotland, GB
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There was a bigger choice of what we wanted than other stores. ELAINE was extremely helpful and surpassed expectations by lifting 9 boxes of very big and heavy floor tiles and even loaded them in our... See more
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Very poor customer service. Went in to discuss various options for front door paint with undercoat/primer - the assistant that first helped is was polite and unsure on how to answer our questions... See more
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We recently moved house and have purchased a lot from the wickes store in Dunfermline in the last year while doing our house up. Justin is a great help, professional chatty and gets what ever we need... See more
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Company details
About Wickes - Dunfermline
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Halbeath Road, KY11 4LP, Dunfermline, Scotland, United Kingdom
4.8
Excellent
185 reviews
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thank you to the team at Wickes…
thank you to the team at Wickes Dunfermline, especially Nikki and (I believe) a manager named Kathleen.
When I came in to buy a toilet seat, Nikki didn’t just process the payment and send me on my way – she went the extra mile to make sure I had measured properly and even advised me to double-check before opening it so I could return it if it didn’t fit. Sure enough, it didn’t fit, and because of her thoughtfulness, I was able to bring it back without any stress.
When I returned, Kathleen stepped in and could not have been more helpful. She patiently made sure I got the correct size and style, with kindness and understanding that really stood out.
The level of customer care I received was absolutely exemplary – far beyond what you normally expect when buying something as simple as a toilet seat. Both Nikki and Kathleen turned what could have been a frustrating chore into a genuinely positive experience.
Wickes should be very proud to have them as part of the team.
August 31, 2025
Unprompted review
Reply from Wickes - Dunfermline
We appreciate you taking the time to share your experience at our Dunfermline store. We're happy to hear that you received such excellent care and attention. It's great to know that Nikki and Kathleen were so helpful in ensuring you got the correct product.
- PP
This was our first visit to your…Dunfermline store!
This was our first visit to your Dunfermline depot; I didn’t even know that it was here! I was checking out the solar panel solar batteries, and Kathryn approached asking if I needed any help? I explained that I didn’t, but I HAD been thinking about adding storage batteries to my 16 panel, array! Later at the checkout, she came across to help the checkout girl to apply a discount to a tin of paint that my wife had purchased! GREAT customer service from Kathryn!
August 30, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hey Roy, thanks for your amazing review, and I'm glad that Kathryn was super helpful throughout your visit to our Dunfermline store! - Dylan
Excellent shop
Excellent shop. Found everything I wanted. Was served by Lisa A who was so friendly & cheerful
August 27, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi Andrew,
We're happy to hear that you found everything you wanted in our shop. We appreciate your kind words about the service you received by Lisa.
-Ellysse
Fantastic range, friendly, helpful staff.
Been using Wickes for many, many years. The new store in Dunfermline is the best I've experienced so far. Staff are always very friendly, helpful and patient. Great to have a Wickes in the area, saves going into Edinburgh when it has to be Wickes. This is now the No.1 hardware+ store in the area.
August 28, 2025
Unprompted review
Reply from Wickes - Dunfermline
We appreciate you taking the time to share your feedback about our Dunfermline store. We're so glad to hear that our staff were friendly, helpful, and patient and that you enjoy shopping with us.
- PP
New Wickes store Dunfermline
I popped into the new Wickes store in Dunfermline on the 18th of August and was really impressed with Diane and Daniel. They gave me a hand with the tiles I bought and even helped carry them to my car in the pouring rain. They both had big smiles the whole time and couldn’t have been more helpful. Thanks so much for your help!
August 28, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi Claire, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Diane and Daniel in our store and that they provided you with useful advice. -AH
Stellar customer service
Lisa M went above and beyond to help me return unwanted items and purchase the correct ones for delivery. Thank you so much! And if I may say, the new store looks fantastic and should serve as an example to other businesses in the area.
August 26, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi, Sergio. Thank you for taking the time to share your review with us. I'm really pleased to see that, Lisa was really helpful in store, sorting out your returns and ordering the items you needed. Thank you again for your valuable feedback. - Scott H
Lisa A was really helpful and friendly
Lisa A was really helpful and friendly. Made sure we got everything we needed and helped us set up our business on the trade system.
August 28, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi Sean, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lisa in our store and that they provided you with useful advice. -AH
Visited store to buy some emulsion paint.
Visited store to buy some emulsion paint.
Asked a member of staff,Lisa M, if they had a certain colour in stock. Not only did she tell me the stock levels but took to the correct aisle and found the colour I was wanting. Excellent service.
The store itself is fresh and modern with what seems to be keen pricing.
August 26, 2025
Unprompted review
Reply from Wickes - Dunfermline
We're happy to hear that you received excellent service during your visit. It's great to know that Lisa M was helpful in finding the paint you needed. We appreciate your positive feedback regarding our store's environment and pricing. -AK
Floor tiles
We were buying floor tiles for the bathroom and was unsure where to get the primer and how much cement we needed. Lisa a was very helpful and called Justine to confirm the amount we needed. Both were very helpful and pleasant
August 26, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi Anne,
We're happy to hear that Lisa and Justine were able to help you with your purchase. We appreciate you taking the time to share your positive experience with us.
-Ellysse
Excellent new store
Excellent new store - good prices and more importantly the friendly and helpful staff from before - 10/10
Serviced by Lisa M - thanks again !
August 25, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi Ross, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lisa in our store and that they provided you with useful advice. -AH
Staff are lovely and super helpful!
Staff are lovely and super helpful! New store is very nice, clean and tidy with lots to offer.
August 22, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi, Briony. Thank you for taking the time to share your review with us. I'm happy to see you found our store to be clean and tidy and our staff to be really helpful. Thank you again for your kind feedback. - Scott H
Excellent Service.
Young David was more than helpfull in loading slabs into my car. Very polite young man.
August 20, 2025
Unprompted review
Reply from Wickes - Dunfermline
We're happy to hear that David was helpful and polite in loading the slabs into your car. Thank you for your positive feedback; we appreciate it. -AK
Staf very friendly and helpful
Staf very friendly and helpful. Serves by Lisa A
August 19, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi Tony, thank you for taking the time to leave a review. I'm really pleased to hear that the staff were helpful and friendly.-LG
Great New Store!
Everything I needed was in stock and on display. Plenty of staff around to ask if there was anything I couldn't find. Rebecca on the till was friendly and helpful.
August 19, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi, There. Thank you for taking the time to share your review with us. We're glad to see that you were able to get the products you wanted and that, Rebecca, was friendly and helpful during checkout. Thank you again for your kind feedback. - Scott H
Would like to give a shout out to David…
Would like to give a shout out to David at the new store in Dunfermline. David went above and beyond customer service skills. Exceptional service thanks so much
August 18, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi Keith,
We're happy to hear that you had such a positive experience. We appreciate you taking the time to recognize our team member David's exceptional service.
-Ellysse
I appreciate the help given to me by…
I appreciate the help given to me by staff member David when purchasing timber decking. He was very pleasant and professional in his manner.
August 17, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi Mr Ian Harrison,
Thank you for your positive review! We're happy to hear that our staff member David was helpful, pleasant, and professional when you purchased timber decking.
-Ellysse
Given assistance with a smile
We were asked by Nikki if she could help us
She was very polite and assisted us with a smile. Nikki knew where the products were.
Made our shopping in Wickes pleasurable.
We will be back.
August 1, 2025
Unprompted review
Reply from Wickes - Dunfermline
We appreciate you taking the time to leave us a review! We're happy to hear that you found your shopping experience pleasurable and that Nikki was so helpful. We look forward to your return. -AK
Very helpful staff
Very helpful staff, offering help and advice. Great to have another DIY store open again in Dunfermline, keep up the great work
August 9, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi Sally, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH
Into Wickes Dunfermline today for some…
Into Wickes Dunfermline today for some plasterboard, filler etc, everything in stock, was served by Diane, who was very helpful and signed me up for the TradePro account, excellent and professional service from her, will be back😁👍🏻
August 11, 2025
Unprompted review
Reply from Wickes - Dunfermline
Hi, Derek. Thank you for taking the time to share your review with us. I'm happy to see that, Diane at our Wickes store in Dunfermline was professional and helpful during your visit. Thanks again for your kind feedback. - Scott H
Reply from Wickes - Dunfermline
Hi Thomas, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
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