Our local wickes is our first choice when we need DIY bits and pieces. Hadia, one of the assistants in particular has always been very helpful and goes out of her way to make our shopping experience e... See more
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Hadz was super friendly and helpful when setting up my trade account. I hope the company recognise her efforts in customer service, great job well done.
Company replied
Hadz at Wickes Hanger Lane gives customer service that is truly second to none! Every single visit, she goes well out of her way to help—even during peak, busy hours. Her attitude and helpfulness are... See more
Company replied
Wickes falls to send confirmation of a cancelled order even after more then two days after it is cancelled before delivery is made. All the customer service call operator suggest is tell me to wait. C... See more
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Company details
About Wickes - Hanger Lane
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Quill Street, Hanger Lane, Ealing, London, W5 1DN, United Kingdom
- +442088106793
4.8
Excellent
155 reviews
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Excellent service. The ladies serving at the cashier and…
The ladies serving at the cashier and the managers are all very professional.
Hadz is specially very friendly and helpfull.
October 8, 2024
Unprompted review
Reply from Wickes - Hanger Lane
Hi Manuel, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Excellent customer service
Went into Wickes hanger lane branch, needed a few bits, was met by hadz who was amazing, she was friendly and so helpful. She provided excellent customer service. Highly recommend this store if you need diy or home improvement bits.
October 3, 2024
Unprompted review
Reply from Wickes - Hanger Lane
Hey there, thanks for your wonderful feedback, and I'm glad to learn that Hadz was first class throughout your visit! - Dylan
Nadia is a very professional staff
Nadia is a very professional staff. Very welcoming, Always polite. She could be an example for others.
Credit for wicks Hanger lane.
October 3, 2024
Unprompted review
Reply from Wickes - Hanger Lane
Hey Jai, thanks for your five-star review, and I'm delighted that you loved the service in our Hanger Lane store! - Dylan
I’m very happy with services…
I’m very happy with services ,experienced staff always help to find things ,the lady on till I don’t know her name but she is very helpful and I like the way she served the customers overall I gave them 5 stars . if there is a option more then 5 stars I definitely gave them more . Thanks for helping 😊😊
September 28, 2024
Unprompted review
Reply from Wickes - Hanger Lane
Hey Jatinder, thanks for your valuable feedback, and I'm glad you enjoyed the five-star service in our Hanger Lane store! - Dylan
Service Experience
Usually, I am not to happy with the service provided at Wickes. But this time (yesterday afternoon) the team was altogether attentive and helpful. Especially Prin was a real a darling and helped us throughout. Thank you!
September 27, 2024
Unprompted review
Reply from Wickes - Hanger Lane
Hey Joerg, thanks for your wonderful review, and I'm delighted that Prin in our Hanger Lane store was super helpful throughout your visit. - Dylan
Great service from Bev, and another young man whose name I'm afraid I didn't catch
The two members of staff who helped us were exceptionally patient and efficient, taking the extra time to show us and let us get what we needed
September 23, 2024
Unprompted review
Reply from Wickes - Hanger Lane
Hi Helen, thanks for taking the time to share this feedback, we are pleased to hear that the team went the extra mile to help, we appreciate you taking the time to let us know. RD
Wickes Hanger Lane Disgraceful Delivery Service
Today, Friday 26th July 2024 I had a heavy delivery of aggregate delivered to me in Kenton HA3 from Wickes Hanger Lane. The delivery driver was the most unprofessional I have experienced in 20 years of kerb side delivery. The despicable driver was adamant that he would not reverse his lorry down a cul-da-sac for a kerb side delivery. The cul-da-sac is wide enough for all deliveries includes bin collections, skip deliveries and other professional builder merchant deliver there with no issues. The driver was very arrogant and had already positioned his vehicle for delivery even before he rang my doorbell. This rudeness and audacity was very daring and feared no ramification as Wickes allows their bulk delivery drivers to behave in any way they wish. This was echoed from my telephone call to Head Office. I will never order bulk delivery of aggregate from Wickes ever again. I will stick with other professional builders merchants. In the end I had to manually move over half a tonne of aggregate by hand to where I wanted it. Disgraceful service from Wickes Hanger Lane.
July 26, 2024
Unprompted review
Reply from Wickes - Hanger Lane
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
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