Wickes - Haverfordwest Reviews 

119
TrustScore 4.5 out of 5

4.6

Fishguard Road, Unit B Springfield Retail Park, Haverfordwest West Glamorgan, SA61 2AT, GB


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Rated 4 out of 5 stars

Wickes in Haverfordwest I was served by Mair at the till. I ordered a few bags of ballast aggregate and cement for delivery. Mair was very efficient, polite and smiley which is nice to see. Th... See more

Company replied

Rated 5 out of 5 stars

We at Pembrokeshire FRAME are incredibly grateful for the generous donation from Wickes Haverfordwest. Their gift of compost has given a huge boost to our gardening team, helping us continue the wor... See more

Company replied

Rated 5 out of 5 stars

St Francis school in Milford Haven recently applied for the Community fund, the staff in store were incredibly quick to respond to our request and donated the school £100 of top soil. The children hav... See more

Company replied

Rated 5 out of 5 stars

We’d like to say a huge thank you to Wickes, especially Mark Davies and the team, for supporting our charity once again this year. Thanks to their generous help with paint and taps, we have been... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Haverfordwest

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Fishguard Road, Unit B Springfield Retail Park, Haverfordwest, West Glamorgan, SA61 2AT, United Kingdom

  • +441437823300

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

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4.6

All reviews

(119)

13,234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Andrew!

Wanted to write a review for my favourite man, Andrew. What a lovely man! He helped me when I needed to get wood and helped with my measurements I had badly drawn! He gave me guidance and great assistance when I was a bit stressed! He went the extra mile and even got me a trolley and screws, I couldn't have wished for a better and nicer man. Thank you Andrew! I will let you know how my project comes along when I'm next in on my next adventure!

October 13, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi Becky, We're so happy to hear that you had such a positive experience! We appreciate your kind words and are glad Andrew could assist you with your project. We look forward to hearing about your next adventure and how everything turns out! -LG

Rated 5 out of 5 stars

All of the staff are so very helpful &…

All of the staff are so very helpful & knowledgeable. Nothing is too much trouble for them. Friendly & efficient. We had a grant through the Community Fund, and they made it so easy for us. Thank you everyone especially Paula!

September 20, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi Nicola,

We appreciate your positive feedback. We're glad to hear that our staff were helpful, knowledgeable, and efficient and that we made the process easy for you.

-Ellysse

Rated 5 out of 5 stars

Great for online orders

Great for online orders, Wickes has kept my garden project moving forward with several reliable deliveries and reasonable prices. Wickes uses good local delivery companies which leave the likes of Evri and Yodel in their wake.

September 23, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi Bob, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Always helpful

Staff are always willing to help despite always being so busy and not having many staff.

September 23, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Friendly

Found what I needed in store, quick service and staff happy to help

September 19, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

We're happy to hear that you found what you needed and that our staff were helpful and provided quick service. Thanks for your feedback. -AK

Rated 5 out of 5 stars

Gareth was really helpful and…

Gareth was really helpful and insightful with my kitchen planning and I would definitely recommend Wickes for anyone planning a kitchen. the options for low-cost kitchens where also of great quality so it fit the bill for my rental property while providing style.

September 1, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi Siobhan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gareth in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Haverfordwest community donation

I had seen on a poster that Wickes do community projects. I emailed them
On Thursday evening and my local store Haverfordwest, got back to me the very next day. We asked if paint could be donated to our schools to paint the Youth Room there as it needs some TLC. Paula said we could have coloured paint and white paint. We have plenty. She was lovely. It’s really going to make a difference to the children I work with and we are so delighted. Thank you so much.

September 12, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hey there, thanks for your amazing review and I'm glad that our Haverfordwest store was able to help with paint donations for your school. It makes us proud also that Paula was super helpful throughout! - Dylan

Rated 1 out of 5 stars

Lack of care and communication for their customers

Still no sign of the vanity unit to complete our bathroom, not satisfied with the fact they have stressed us on holiday but now we have family staying next week and a half finished bathroom. They say will be delivering between a 12 hour window, on a weekend where most of the roads in this area will be partially closed. We still have not received any communication from them on why they asked when wanted delivery, told them 9th and not told until plans made for fitter to say two parts not available and would turn up 17 and 20 no is this convenient either just told. Then one part told wouldn't arrive did arrive.

No email has been received, I have provided order number speak to your Haverfordwest they have my correct email and now we aren't in Italy can also be called, they have my phone number too.

Completely useless communication and they write on reviews send order etc they will look into it, absolutely nothing from them. We could be another month before we have a fully functional bathroom down to their coordination of the order. Disgusting service

September 19, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hey Sylvia, thanks for your valuable feedback, and I'm sincerely sorry to hear about the issues you're facing with your bathroom delivery. If you can please reply back to the private message I've sent you on trustpilot we can look into this further for you. - Dylan

Rated 1 out of 5 stars

Do not use

Do not use.

Disgusting customer service. Bathroom renovation: toilet and mirror issues for over 2 months, and still no resolution in sight. I can see us having to pay for someone else to come out and fix this, even though the bathroom is still under warranty. Everyone keeps saying sorry, but yet 2 months in and no one has been out. Wickes keep asking for videos and photos and we are still non the wiser.

Please avoid using Wicks. Truly disappointed.

September 17, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi Cerianne,

We appreciate you sharing your experience. We're sorry to learn about the issues with your bathroom renovation and the unresolved toilet and mirror problems. I've sent you a request for more information.

-Ellysse

Rated 5 out of 5 stars

Couldn’t fault the service delivered by…

Couldn’t fault the service delivered by Gareth. Very helpful and professional. Looking forward to our new kitchen being delivered.

August 20, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi Megan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gareth in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Thank you Alice in Haverfordwest!

Informative and friendly meeting with Alice at Wickes’ Haverfordwest store yesterday. Following a site visit she designed a replacement shower room for me with great attention to detail and choices. Alice listens to her clients. Highly recommend her to you for all bathroom advice.

September 10, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

We appreciate you taking the time to share your feedback. We're happy to hear that you had an informative and friendly meeting with Alice and that you received great attention to detail for your replacement shower room design.
- PP

Rated 5 out of 5 stars

Kitchen designed by Gareth in…

Kitchen designed by Gareth in Haverfordwest design department. He couldn’t have been more helpful and we weren’t the easiest customers, kept changing our mind and always in a rush. Gareth was brilliant, suggesting things that we hadn’t even contemplated. Kitchen now fitted and looks amazing. This is the third project we have done with Wickes and can’t fault them. Would 100% recommend.

January 6, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi Andrew, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gareth in our store and that they provided you with useful advice in bringing this Kitchen too life. -AH

Rated 5 out of 5 stars

Fantastic customer service with Wickes…

Fantastic customer service with Wickes Haverfordwest. Louise was very helpful , thank you! Definitely will be back

August 29, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hello Kaitlyn, thanks for your amazing review, and I'm delighted that Louise in our Haverfordwest store was really helpful! - Dylan

Rated 5 out of 5 stars

We had a donation from Wickes Community…

We had a donation from Wickes Community Programme of two De Walt batteries for which we are very grateful. These batteries will help power our charity projects.

We are Milford Haven Men's Shed based at Milford Haven Railway Station car park. We help the local community and are always seeking help from local companies and Wickes came to our aid.

August 1, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi Douglas,

We're happy to hear that the batteries from the Wickes Community Programme will support your charity projects. We're grateful for your positive feedback.

-Ellysse

Rated 5 out of 5 stars

Terry Haverfordwest

We were after Kiln dried sand, but were undecided on the type required. However a very helpful and informative Terry came along and offered excellent advice and also went the extra mile. This chap is an asset to the Haverfordwest store and couldn't help us enough 😀😀😀

Clive Hampton

August 11, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi Clive, thank you for taking the time to leave a review. I'm really pleased to hear that Terry was helpful and informative on what product you should buy. We appreciate your comments. -LG

Rated 5 out of 5 stars

Mair was very helpful and friendly

Mair was very helpful and friendly

August 3, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hey Paul, thanks for your five-star review, and I'm glad you enjoyed the service from Mair in our Haverfordwest store! - Dylan

Rated 5 out of 5 stars

Excellent support

July 10, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi Colin, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

New Kitchen

Gareth visited our home to measure for our new kitchen, and advice us on what we couldhave and could not have. After a long wait on our side we decided to go with Wicks. Gareth was a great help with all the changes that we made to the kitchen units, doors and worktops.

July 25, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gareth in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

New kitchen and bathroom

Alice Holmes visited my property and went through options for a new bathroom suite and a new kitchen. She was very personable and friendly. There was no pushy sales technique and she let me decide if I wanted to go ahead....I did and visited the store to see Alice's ideas and to select exactly what I wanted. I was very happy with both my orders and Alice played a great part in bringing my products to life. Thank you for your invaluable help and advice. I recommend this service to any potential buyers.

June 14, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

Hi Richard, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Alice and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Wickes Showroom (Haverfordwest)

The Designer, Alice Holmes was very attentive and professional. She went the extra mile to make sure we got our dream bathroom. She brought new ideas to the table which really enhanced the design.

July 13, 2025
Unprompted review
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Reply from Wickes - Haverfordwest

We appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience and that Alice Holmes was very attentive and professional, and she was able to bring new ideas to the table which helped enhance the design. -AK

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