Wickes - Hemel Hempstead Reviews 

120
TrustScore 4.5 out of 5

4.7

London Road, Unit 2, Hemel Hempstead Hertfordshire, HP3 9SR, GB


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Rated 1 out of 5 stars

Having been very happy with the kitchen Wickes supplied for our previous home we booked a home visit to have our bathroom replaced. I received a confirmation email, however they didn't bother to... See more

Company replied

Rated 5 out of 5 stars

From start to finish Deepa was professional and really helpful in ordering our new kitchen doors. She explained everything from colours to sizes down to making sure everything fitted perfectly in our... See more

Company replied

Rated 5 out of 5 stars

Walked into not knowing anything about how much flooring i needed. Kai was really helpful and patient with me! Lovely young man with great customer skills

Company replied

Rated 5 out of 5 stars

We spoke with Wickes regarding a primary school project. Their funding for charities has changed since we last looked so we were not able to get all we needed, however Elliot was able to organise an... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Hemel Hempstead

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • London Road, Unit 2, Hemel Hempstead, Hertfordshire, HP3 9SR, United Kingdom

  • +441442216000

4.7

Excellent

TrustScore 4.5 out of 5

120 reviews

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4.7

All reviews

(120)

13,922 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service at Wickes, Hemel.

Ian (E) was able to explain to me exactly what I needed & how to apply it. Very polite, knowledgeable and even mixed the paint for me before serving me at the till. This man could do everything.

September 24, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hi Jim,

Thank you for sharing your experience with us. We appreciate you acknowledging Ian's excellent service. We're happy to hear they were able to help you find what you needed.

-Ellysse

Rated 5 out of 5 stars

Kitchen Design

HI, Deepa Kukadia in the Kitchen design department was great.

I knew roughly what i needed and she was knowledgeable and quick in helping me decide what to buy.

Really good, fast and efficient service.

Very happy.

September 13, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hey Steve, thanks for your five-star review, and I'm glad you enjoyed the service from Deepa throughout your kitchen design experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

I visited Wickes in Apsley on Monday

I visited Wickes in Apsley on Monday, the 22nd of September. I spoke to Kevin regarding some door catches and found him extremely helpful.

I also spoke to him about a water softener and whilst they do not sell water softeners in the store he directed me to the website and went through various water softeners with me and their advantages. I found Kevin to be a superb ambassador for Wickes polite professional and knowledgeable.i am now in the process of ordering.

Individuals such as this have great value to any retailer and on any future visit too Wicks, I would make a point of asking for door
Latimer building

September 22, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hi John, We're happy to hear that you found our team member helpful during your visit. We appreciate you acknowledging their product knowledge and professionalism. Thank you for your positive feedback. -LG

Rated 5 out of 5 stars

Thank you Deepa, you're great!

We had a appt with Deepa & she helped us create a small utility room space. She was so knowledgeable, came up with great ideas, gave me great tips and was very knowledgeable. The time spent with Deepa felt easy & she was enthusiastic when answering any of my questions at the appt.

September 12, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

We appreciate you sharing your feedback. We're happy to hear that you found Deepa knowledgeable and helpful in creating your utility room space, providing great ideas and tips. -AK

Rated 5 out of 5 stars

Kevin The Legend

Quite a regular at this store. Never had any issues. Always great service. Kevin in particular is always super helpful.

September 15, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hey there, thank you for your amazing review and I'm delighted that you always enjoy the service from Kevin in our Hemel Hempstead store! - Dylan

Rated 1 out of 5 stars

Abhorrent

Till member who served me and was meant to initially direct me to the items I was interested in looked not interested in helping me. Along with continuously being rude in behaviour.

September 19, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hi Shah Salaahddinn, We appreciate your feedback and are sorry that our service did not meet your expectations. We will address this behavior to improve our customer service. -LC

Rated 5 out of 5 stars

Great experience at Wickes today

Great experience at Wickes today . I got into some difficulties with a large purchase and everything was sorted out in an extremely efficient manner by a member of staff (Josh) . This gentleman new exactly how to deal with the circumstances and is a credit to Wickes . The delivery (by GOPHR) was also great and my items arrived in double quick time. Communications were also very good from Wickes and also the delivery service . Full marks to all concerned !

September 16, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hi, William. Thank you for taking the time to share your review with us. I'm delighted to see that, Josh, was helpful and efficient, providing excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Katie was amazing help

Katie was amazing help ! Very knowledgeable and helped me find the correct paint RAL no. to match my kitchen walls.

Would really recommended the Hemel Hempstead store

September 9, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

We're happy to hear that you had such a positive experience! It's great to know Katie was so helpful in finding the perfect paint match for you. Thanks for recommending our store! -AK

Rated 5 out of 5 stars

Kevin helped us find the external air…

Kevin helped us find the external air vent that we needed for a very cheap price. Thank you!

September 14, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kevin in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Generally good stock levels and helpful staff

Generally good stock levels, and stock in good condition. Helpful staff.

September 1, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hi Michael, we appreciate you taking the time to share your positive experience. We're happy to hear that you found our stock levels and staff helpful. -LG

Rated 5 out of 5 stars

Finlay was most helpful

Finlay was most helpful - could not have done more, helped checked stock of bathroom fan and helped load up 2 bags of salt ( which was appreciated).

September 10, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hi, thank you for taking the time to leave a review. We are happy to hear that Finlay was helpful when you were in the store and assisted with loading the bags of salt into your car and checking stock levels for you. We appreciate your comments. -LG

Rated 5 out of 5 stars

Good people

The employee josh helped move a large amount of cement to my car. Staff were polite and friendly. Would recommend if you need things

August 27, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hi Vexxy, thank you for taking the time to leave a review. I'm really happy to hear that Josh assisted in moving large amounts of cement to your car. We appreciate your comments regarding the staff. -LG

Rated 5 out of 5 stars

We went to wicks to order some sand and…

We went to wicks to order some sand and slabs for the base for our shed, and flo was extremely helpful to us choosing the right amount of sand and slabs, for what we needed for the job, she was brilliant ..

August 28, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hi, Paula. Thank you for taking the time to share your review with us. I'm really happy to see that our colleague, Flo, was really helpful in store when going to purchase your slabs and sand for your shed base. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Vist to Wickes Hemel Hempstead...

The service and attention plus advice...this was done by an ex police man...who new his job..well.. excellent well done!!

August 27, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

We're happy to hear that you found the service and advice excellent. It's great to know our team's expertise was helpful. Thank you for your positive feedback! -AK

Rated 5 out of 5 stars

Great help from Finlay loading large…

Great help from Finlay loading large sections of plasterboard onto my van

August 27, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hi Richard, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Finalay in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Click and collect

Made a click and collect order for some gravel for the garden. Everyone was very helpful and efficient. Order was very quick. Thanks to Toby for picking the order and Kevin for loading it in the car for me. Really appreciate it!

August 25, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hi Helen, thank you for taking the time to leave a review. We are delighted to hear that Toby and Kevin were so helpful getting the items ready for your Click and Collect and loading them into the car for you. We appreciate your comments. - LG

Rated 5 out of 5 stars

I came into Hemel wickes to grab some…

I came into Hemel wickes to grab some flooring. I'm not too familiar with DIY so I asked for some help from Chris. He recommended which flooring I should get and picked out the correct underlay for me. He went further and even helped me work out how much flooring I needed.

I'd highly recommend going to chris in hemel wickes for any DIY advice.

THANK YOU CHRIS 😀

August 19, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Hi, Michelle. Thank you for taking the time to share your review with us. We're happy to hear that you had such a positive experience! It's great to know that our team member. Chris was so helpful with your flooring selection and calculations. We appreciate you recommending our store for DIY advice. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Delighted!

From the initial design appointment to the end of the installation, I cannot fault the service we received from Wickes. Kalpesh took the time to understand exactly what we were looking for in our kitchen - and gave helpful suggestions when we needed them. The installation by Steve Nice was extremely professional and carried out to a very high standard - and he always left everything as clean and tidy as possible at the end of each day throughout the work.

Overall we are delighted with our kitchen and would highly recommend Kalpesh and Steve for the service they provided.

July 23, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

We appreciate you sharing your experience. We're happy to hear that Kalpesh listened to your needs and provided helpful suggestions. It's great to know the installation by Steve Nice was professional and completed to a high standard. Thank you for your positive feedback! -AK

Rated 5 out of 5 stars

Great kitchen design.

Deepa helped us with designing our new kitchen, she took the time to understand what would work for me, was happy to change the designs to look at different options until we had what we wanted. Very professional and patient! No pressure to use Wickes to fit it or buy the finishing touches from Wickes.
We had no problem with delivery, everything arrived on time correctly, the finished kitchen is great, quality so far is good.
I would definitely recommend using Deepa to design a new kitchen.

August 15, 2025
Unprompted review
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Reply from Wickes - Hemel Hempstead

Thank you for taking the time to provide us with your feedback. It's great that Deepa was able to help out with the design and that she took the time to comprehend what you were looking for, while adapting the changes needed to get the design that you desired. We are also pleased that you were satisfied with the delivery and quality. Thank you for your recommendation! -AK

Rated 1 out of 5 stars

Nightmare bathroom installation

Nightmare bathroom installation. They caused a flood, left 4 holes in my walls, Tiling a complete bodge job. Shower tray was installed completely wrong and the scree just fell off it when a leak detection company investigated. They even covered up the leaking coupler that they damaged with fresh duck tape to disguise it and then just blamed a coincidental water leak that wasn’t there when they started the job. Don’t touch them with a barge pole!

November 16, 2024
Unprompted review
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Reply from Wickes - Hemel Hempstead

We're very sorry to hear about the issues you experienced during your bathroom installation. We appreciate you bringing these serious concerns to our attention. We'll investigate the matter thoroughly to prevent similar situations in the future. Thank you for your feedback. -AK

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