Wickes - Maidstone Reviews 

Jim in the maidstone branch was very helpful and went out of his way to help me

I recently visited the Wickes store in Maidstone, where Jim assisted me, and I was truly impressed with the level of service he provided. Jim was exceptionally helpful, knowledgeable, and attentive throughout my visit.

He took the time to explain everything clearly, answered all my questions, and made sure I found exactly what I needed. His friendly and professional approach made the whole experience smooth and enjoyable.

I’m giving Jim a top rating for outstanding in-store service. He is a real asset to the Wickes team.

Thank you, Jim!

I recently had a kitchen design appointment with Richard. He was very professional and went above and beyond to make sure I had everything we needed. He placed the orders with me and contacted the supplier to arrange a quicker delivery as I needed it asap!

It’s quite nerve racking to make big decisions on your own but Richard really helped me out and everything that’s been delivered has been great!

Would definitely recommend and thank you very much Richard ☺️

Jim! Amazing customer service. He was super helpful, pleasant and very funny. As we left the store, we could hear him joking with another customer. Overall, a great experience.

We recently had our kitchen designed by Richard at Wickes, and I honestly couldn’t recommend him more highly. From start to finish, he was professional, patient, and incredibly knowledgeable — nothing was ever too much trouble. He took the time to really understand how we use our space and came up with clever, practical ideas that completely transformed the layout.

Richard has a brilliant eye for detail and design, but what really stood out was his genuine care — he wanted us to absolutely love our kitchen, and we truly do. Every question, every tweak, every small decision was handled with such attention and kindness. The whole process felt easy and enjoyable, which is no small feat with a renovation!

Thank you, Richard, for helping us create a kitchen that’s not only beautiful but feels completely “us.” We’re beyond thrilled with the result.

Fantastic person at the till called Jim in Maidstone branch! Helped me sort out complicated situation in minutes ! Alex.

Jim at Wickes Maidstone was very helpful and cheerful

We have just designed our bathrooms with Richard, and they turned out amazing 🤩 Installation is to follow shortly, and we cannot wait the design to materialise!
Richard has been a star in listening to us and making our vision into a real project.
I highly recommend Richard's service. We are certainly going back to design our kitchen in the near future :)

Richard Maloney set up the design for us without the need to book an apointment - he was highly knowledgeable and created a great design very efficiently

When it comes to customer service, I would give the young man James 10 out of 10. James went all out to support me with selecting the items I needed and answered all my questions with considerable patience. To top it all James then escorted me to my car and loaded it too. James took a great deal of pressure off of my shopping experience and made it a pleasure. Thank you James. A totally satisfied customer, thanks to you.

Went in for a 2nd quote on a kitchen layout. Fast, friendly and sensible design. Price want bad either

What a lovely, helpful , friendly and knowledgeable team are the Maidstone branch. They spent time with me to work out the best options and prices. I can’t recommend them highly enough. They also for filled a grant application for us, our charity is extremely grateful for your support

Richard was so helpful and very patient with us while designing our dream kitchen. He had great ideas and planned the perfect kitchen for our renovation space. We will be going back to plan our bathrooms with him.

Just a quick shout out to Jim at the Maidstone branch, top guy, informed, knowledgeable and what’s needed today, a bit of humour. Glad of his assistance 😁 - thanks Jim, from Andy (electrical conduit)

What a great store from the management team to the colleague on the shop floor helpful polite 10/10

Richard from the design team has been very helpful with the few snagging issues I've had with the supply and fitting of my Wickes kitchen. He's always available, responds very swiftly via email, answering queries, ordering missing and extra panels efficiently and offers great suggestions and advice. A pleasure to deal with.
Thanks Richard.

We visited Wickes in Maidstone and the kitchen designer Richard Moloney was fantastic. He advised us all the way through our journey and kept us informed of any updates. The communication between Richard and ourselves was easy and when we had a slight problem with the order by missing two items Richard was able to assist us until it was resolved. The kitchen fitters were also fantastic and we are very pleased with our new amazing kitchen.

Bad got 1 item from my order main part missing and been marked as delivered phone lines not open as the delivery arrived rather late so emailed him instead that said it takes 72 hours for a response. Yeah I needed my items tonight so that I could start on the weekend but they have not arrived as scheduled and a as paid for

Prompt checkout with happy and chatty cashier!

Made a purchase at the Maidstone store and Jim was on the till, he was super helpful.