I say with all honesty, that I never leave reviews- untill now. I am a regular customer and I am frequently assisted and served by Gemma. She is helpful, friendly, conscientious- an excellent member... See more
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What an absolute breath of fresh air to be served by the super friendly and efficient Gemma. She really stands out from the 'norm' as genuinely wanting to make your day a little better and your exper... See more
Company replied
I was struggling to find some specific sized gate hinges in the Wickes Martlesham store until I was helped by Gemma. She quickly pointed me to the correct area of the correct aisle where I was able to... See more
Company replied
I love Wickes. Normally. Very helpful staff. This occasion i picked up a Polyfilla tub and approached the till, and, dropped it. I didn't realise the bottom of the tub split. At the counter a female a... See more
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Company details
About Wickes - Martlesham Heath
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Anson Road, Martlesham Heath, Ipswich, Ipswich, IP5 3RU, United Kingdom
- +441473200168
4.9
Excellent
326 reviews
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Helpful savings
On visiting wicks. I knew what I wanted . But spotted some reduced items that would be handy.
When I got to the till I was encouraged to open a trade account which I had always put off. But becky made it pleasant and easy.
January 6, 2026
Unprompted review
Reply from Wickes - Martlesham Heath
We're happy to hear that you found some useful items and that opening a trade account was a pleasant experience. Thank you for sharing your positive feedback with us! -AK
Walked into Wickes feeling really ‘meh’…
Walked into Wickes feeling really ‘meh’ after a shite day at work. Gemma see me and we ended up having a bit of banter. Left the store feeling great!
Cheers Gemma 😊
January 6, 2026
Unprompted review
Reply from Wickes - Martlesham Heath
Hey John, thanks for your review, and I'm sorry to hear about your day. I'm glad that Gemma in our Martlesham Heath store was able to raise your spirits! - Dylan
Gemma at the store was very…
Gemma at the store was very knowledgeable and spent the time helping me find the right product. Made my visit very useful will definitely return another day.
January 6, 2026
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Scott,
We're happy to hear that Gemma was knowledgeable and helpful in finding the right product for you. We appreciate you taking the time to share your feedback. -Ellysse
Great service as always
Great service as always. Gemma helped me get 15% off on Tradepro and sorted my gift card
January 6, 2026
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Steve,
Thank you for taking the time to share your feedback. We're delighted to hear that Gemma was able to help you with the trade pro discount and gift card. -Ellysse
Extremely helpful
Extremely helpful, kind and bubbly service from Carly and Gemma
January 6, 2026
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Dylan, we appreciate you sharing your experience with us. We are so glad to hear you received extremely helpful, kind, and bubbly service. -LG
Service with a smile
Sales assistant Gemma was brilliant. I needed some string of a specific type and Gemma enthusiastically showed me around the store to see all available options. Ironically I'd gone to Screwfix to find what I wanted was out of stock so dropped in to Wickes Martlesham and glad I did. Good old fashioned customer service with a smile. Thank you.
January 6, 2026
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Dan,
Thank you for taking the time to share your experience at our Martlesham store. We're happy to hear that Gemma provided excellent customer service and helped you find what you needed. -Ellysse
Becky was great and helped me navigate…
Becky was great and helped me navigate to the trade pro app
really helpful and professional
January 6, 2026
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Ben.
We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
- PP
Top quality service
Top quality service, staff had good knowledge will be using again
January 4, 2026
Unprompted review
Reply from Wickes - Martlesham Heath
Hey Tom, thanks for you amazing feedback, and I'm delighted you enjoyed the service in our Martlesham Heath store! - Dylan
Gemma was beyond helpful and friendly…
Gemma was beyond helpful and friendly in store today, she is always cheerful and welcoming.
December 30, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Simon, we're happy to hear that you found our team member helpful and friendly! We appreciate you taking the time to share your positive experience. -LG
Love going into the store first thing…
Love going into the store first thing in the morning good friendly staff always smiling. Great customer service from everyone always with a smile from Becky, a great laugh from Peter and great friendly banter from Darren. Never a bad day when you see their faces let alone their knowledge. Thank you keep up the good work!
December 17, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We appreciate you taking the time to share your positive experience! We're happy to hear that our team's friendliness and knowledge make your mornings better. Thank you for your kind words! -AK
Very helpful staff
Very helpful staff, Isaac. Dealing with a slow paint matching machine, he got it all sorted. Thank you
December 15, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, Thanks for taking the time to share your feedback. It is fantastic to hear that Isaac was able to help you in store. -SM
Lovely staff
Gemma at Martlesham Heath is an absolute delight! Apologising for decorating the Christmas Tree behind her till, she quickly turned her attention to us and was helpful and informative whilst maintaining humour and a lovely smile. Perfect customer service!
December 7, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Ben, we're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful and made your visit enjoyable. We appreciate you taking the time to share your feedback. -LG
What fantastic service your staff…
What fantastic service your staff provide. I was so pleased by all the help provided especially Gemma she went out of her way to help me find exactly what I was looking for. I left your store very pleased. Thank you GEMMA.
December 4, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, Christine. Thank you for taking the time to share your review with us. We are really pleased to see that our staff especially Gemma went above and beyond to help you find exactly what you needed, providing an excellent customer service experience. Thank you again for your valuable feedback. - Scott H
Great service and the timber materials…
Great service and the timber materials are good quality. Also very helpful staff especially Becky who helped me set up my account.
November 21, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Matt, Thanks for taking the time to leave your review. We are happy to hear that the staff at your local Wickes store had great service and good quality timber and that Becky was able to help set up your account with us. Thanks again for the kind feedback. -JL
Traditional service
Wickes at Martlesham Heath has become my first choice for most things DIY. I like that it's like the 'old days' when you'd go to the local builders merchants and you knew everyone and they knew you. Saw Gemma a couple of days ago to get some paint mixed and had a friendly chat whilst waiting for the machine to do It's thing!
December 2, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Jonathan, Thank you for telling us about your visit to our Martlesham Heath store and in particular the customer service provided by our colleague Gemma. Many thanks for your five-star review. DG
Reply from Wickes - Martlesham Heath
Hi Geoff,
We appreciate you sharing your feedback with us. We're thrilled to hear that Gemma was really helpful. -Ellysse
Becky was amazing
Becky was amazing. She helped me during my visit to the Martlesham Heath store and mixed up the correct paint for me. Nothing was too much trouble for her. Becky is a real asset to your company and I hope she gets a nice Christmas bonus. :)
November 27, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, Sarah. Thank you for taking the time to share your review with us. We are really happy to see that, Becky, was able to help you mix the paint you needed in store. Thank you again for your kind words. - Scott H
Excellent customer service
Just been in to Wickes. Becky at the checkout was very helpful and cheerful, an excellent example of customer service.
November 24, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We're happy to hear that you had such a positive experience. It's great to know Becky provided excellent customer service. Thank you for your feedback. -AK
Absolutely outstanding service by…
Absolutely outstanding service by Becky.
Brilliant customer service
November 23, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We're happy to hear that you had such a positive experience. Thank you for your brilliant feedback and kind words regarding the service received by Becky. -AK
Just would like to say thank you to…
Just would like to say thank you to Gemma. It had been a long day she found what I needed and took it to the till. What a keeper in that staff team!
November 18, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Joanna,
We're thrilled to hear that Gemma was able to help you find what you were looking for. We appreciate your kind words. Thank you for your feedback. -Ellysse
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