Visited today 14th September and asked for help & guidance as shopping for heavier garden items! (Both mum and I have disabilities) Carly (a member of staff) was such a help with such a very beautiful... See more
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Just popped into the local branch to purchase some bits and pieces Following a quick look round it appeared they didn't have what I was after but fortunately a staff member 'Kerry' was on hand to d... See more
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At the Martlesham store I found Becky very helpful and very funny ,it nice to go somewhere and not just be served by someone going through the motions but able to get the banter and making the shoppin... See more
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I say with all honesty, that I never leave reviews- untill now. I am a regular customer and I am frequently assisted and served by Gemma. She is helpful, friendly, conscientious- an excellent member... See more
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Company details
About Wickes - Martlesham Heath
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Anson Road, Martlesham Heath, Ipswich, Ipswich, IP5 3RU, United Kingdom
- +441473200168
4.9
Excellent
334 reviews
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What fantastic service your staff…
What fantastic service your staff provide. I was so pleased by all the help provided especially Gemma she went out of her way to help me find exactly what I was looking for. I left your store very pleased. Thank you GEMMA.
December 4, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, Christine. Thank you for taking the time to share your review with us. We are really pleased to see that our staff especially Gemma went above and beyond to help you find exactly what you needed, providing an excellent customer service experience. Thank you again for your valuable feedback. - Scott H
Great service and the timber materials…
Great service and the timber materials are good quality. Also very helpful staff especially Becky who helped me set up my account.
November 21, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Matt, Thanks for taking the time to leave your review. We are happy to hear that the staff at your local Wickes store had great service and good quality timber and that Becky was able to help set up your account with us. Thanks again for the kind feedback. -JL
Traditional service
Wickes at Martlesham Heath has become my first choice for most things DIY. I like that it's like the 'old days' when you'd go to the local builders merchants and you knew everyone and they knew you. Saw Gemma a couple of days ago to get some paint mixed and had a friendly chat whilst waiting for the machine to do It's thing!
December 2, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Jonathan, Thank you for telling us about your visit to our Martlesham Heath store and in particular the customer service provided by our colleague Gemma. Many thanks for your five-star review. DG
Reply from Wickes - Martlesham Heath
Hi Geoff,
We appreciate you sharing your feedback with us. We're thrilled to hear that Gemma was really helpful. -Ellysse
Becky was amazing
Becky was amazing. She helped me during my visit to the Martlesham Heath store and mixed up the correct paint for me. Nothing was too much trouble for her. Becky is a real asset to your company and I hope she gets a nice Christmas bonus. :)
November 27, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, Sarah. Thank you for taking the time to share your review with us. We are really happy to see that, Becky, was able to help you mix the paint you needed in store. Thank you again for your kind words. - Scott H
Excellent customer service
Just been in to Wickes. Becky at the checkout was very helpful and cheerful, an excellent example of customer service.
November 24, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We're happy to hear that you had such a positive experience. It's great to know Becky provided excellent customer service. Thank you for your feedback. -AK
Absolutely outstanding service by…
Absolutely outstanding service by Becky.
Brilliant customer service
November 23, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We're happy to hear that you had such a positive experience. Thank you for your brilliant feedback and kind words regarding the service received by Becky. -AK
Just would like to say thank you to…
Just would like to say thank you to Gemma. It had been a long day she found what I needed and took it to the till. What a keeper in that staff team!
November 18, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Joanna,
We're thrilled to hear that Gemma was able to help you find what you were looking for. We appreciate your kind words. Thank you for your feedback. -Ellysse
Becky was very helpful and friendly
Becky was very helpful and friendly
November 17, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Tom, We're happy Becky was so helpful! Thank you for your positive feedback; we appreciate it greatly. -LC
A great service
A great service. I must say Gemma from Wickes Martlesham shop is so helpful, anytime I get to shop you fond her with a great smile and always helpful when unsure about product I need to buy. Best service ever, cant get this everywhere so nice to see ppl like Gemma still exist.
I put my hat down. Thanks very much.
November 15, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, Nikola. Thank you for taking the time to share your review with us. We are really pleased to see that, Gemma, provided great customer service during your trip to our Wickes store in Martlesham. Thank you again for your kind feedback.- Scott H
Fantastic customer service from Gemma
Fantastic customer service from Gemma, very friendly and happy to help.
November 13, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Kate, Thanks for taking your time to leave a review. I am happy to hear that Gemma was very friendly and helpful. Thanks again for taking your time to leave your review. - JL
Great service from Gemma
Great service from Gemma! Super helpful xx
November 13, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, CJ. Thank you for taking the time to share your review with us. We are happy to see that, Gemma, was super helpful during your visit. Thank you again for your valuable feedback. - Scott H
Had what I needed
Had what I needed. Very helpful and friendly Gemma
November 13, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Caroline, Thanks for taking you time to leave a review. I am happy to hear that you had a great experience and managed to get everything you needed and that Gemma was very helpful and friendly. Thanks again for leaving your review. - JL
Becky made my visit to MARTLESHAM…
Becky made my visit to MARTLESHAM effortlessly easy when joining trade pro.
10/10 for customer service.
November 13, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Iain,
We're happy to hear that your visit was effortlessly easy, and we appreciate your kind words about the customer service you received from Becky. Thank you for sharing your experience.
-Ellysse
The staff in there are very helpful
The staff in there are very helpful especially Yas, carly and karen and always happy to help 10 out of 10
November 10, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hey Kevin, thanks for your five star review, and I'm glad that you enjoyed the 10/10 service from Carly and Karen in our Martlesham Heath store! - Dylan
Gemma is a great asset
Gemma is a great asset, very friendly and helpful and makes you feel happy to return.
November 11, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, Mark. Thank you for taking the time to share your review with us. We are happy to see that, Gemma, was very friendly and helpful during your visit. Thank you again for your kind feedback. - Scott H
Know where everything is and a good…
Know where everything is and a good selection of items. Gemma always attentive, smiling and pleased to help where needed.
Thank you
November 11, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, Steve. Thank you for taking the time to share your review with us. We're happy to see you find us to have a good selection of items. We are also pleased to see that, Gemma, is always attentive, friendly and welcoming. Thank you again for your kind feedback. - Scott H
I was Served by Gemma
I was Served by Gemma. Who was very kind and welcoming. She genuinely cared about me whilst I was being served. Asking how I was, having a chuckle as I’d left my wallet in the van. Not a problem for Gemma as she waited for me to get it. She then said hope I have a good evening and saying drive safe.
It’s staff like that, that need recognition. As some of your staff I have come across in various stores clearly don’t want to be there.
Well done Gemma top job.
November 11, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We're happy to hear that you had such a positive experience. It's great to know that you felt welcomed and cared for. We appreciate you recognising Gemma's kindness and will be sure to share your kind words with them. Thanks for your feedback. -AK
Gemma went above and beyond to assist…
Gemma went above and beyond to assist us in store, she was highly knowledgeable about the paints we required and her customer service was superb! Bubbly, friendly whilst professional a credit to Wickes!! We will definitely be visiting the store again.
November 11, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We appreciate you taking the time to share your experience. We're happy to hear that you received excellent assistance and helpful suggestions from Gemma while choosing paints. -AK
Went out of way to help setting up a new account and helping me to load tiles onto a trolley
Becky & Darren went out of there way to help me load tiles onto a flatbed trolley and to assist me with setting up a new account. Thank you.
November 11, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi David Ulrich, We're happy to hear that Becky & Darren offered such great support with loading and setting up your account. Thank you for sharing your positive experience! -LC
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