Visited today 14th September and asked for help & guidance as shopping for heavier garden items! (Both mum and I have disabilities) Carly (a member of staff) was such a help with such a very beautiful... See more
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Just popped into the local branch to purchase some bits and pieces Following a quick look round it appeared they didn't have what I was after but fortunately a staff member 'Kerry' was on hand to d... See more
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At the Martlesham store I found Becky very helpful and very funny ,it nice to go somewhere and not just be served by someone going through the motions but able to get the banter and making the shoppin... See more
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I say with all honesty, that I never leave reviews- untill now. I am a regular customer and I am frequently assisted and served by Gemma. She is helpful, friendly, conscientious- an excellent member... See more
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Company details
About Wickes - Martlesham Heath
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Anson Road, Martlesham Heath, Ipswich, Ipswich, IP5 3RU, United Kingdom
- +441473200168
4.9
Excellent
334 reviews
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Gemma at the Martlesham branch is…
Gemma at the Martlesham branch is helpful and always happy to help,her customer service is brilliant and I wished she worked in every shop I visited .
The Martlesham store staff are all excellent, so far I have never had a problem when using this branch
October 6, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Chris,
We appreciate you taking the time to share your feedback. We're happy to hear that you find Gemma at the Martlesham branch helpful and that you are pleased with the customer service.
-Ellysse
Amazing customer service
Amazing customer service, spent ten minutes looking for a hinge staff member Gemma found a solution within 5 minutes. Very satisfied
October 1, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hello Jason, thank you for your positive feedback regarding the experience from Gemma in our Martlesham Heath store! - Dylan
Becky was very helpful and showed a…
Becky was very helpful and showed a warm and welcoming persona. This definitely helped to make my visit to wickes a pleasant experience
September 30, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi James, We're happy to hear that you found Becky helpful and welcoming. We appreciate you taking the time to share your positive experience with us! -LC
Helpful staff
Convenience of store opening hours . Despite being near closing time shop staff were helpful, especially Gemma. Will be back.
September 27, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We're happy to hear that our opening hours were convenient for you, and that our staff were helpful. We appreciate your positive feedback and look forward to your return.
- PP
Peter from Wickes in Martlesham was a…
Peter from Wickes in Martlesham was a brilliant help to me. Kindly anssisted and advised regarding dulux paint colour type and size. Mixed the paint and took me to the tills via paint lid removal tool lane. Very necessary for me! Highly rate service and products. Thank you.
September 20, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, Sam. Thank you for taking the time to share your review with us. We are pleased to see that Peter in our Wickes store in Martlesham, was able to help mix the paint that you needed, providing great customer service. Thank you again for your valuable feedback. - Scott H
Excellent support from both Carly and…
Excellent support from both Carly and Gemma on recent visits to my local Wickes store. Friendly, informative, quick and efficient at processing my purchases. Highly recommend this store.
September 23, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, N Skinner. Thank you for taking the time to share your review with us. We're delighted to see that you found both Carly and Gemma to be friendly, informative, quick and efficient. Thank you again for your kind feedback
Customer service
Popped into the martlesham heath store today to look for a new bathroom for my 88 year old mum. Store was very clean and well laid out. We approached a lady called Gemma to assist us with our purchase. What a star she was extremely helpful . Very patient and went out of her way to help us. Thank you so much wish there were more Gemma’s around!
September 23, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We appreciate your five-star review. We're so glad to hear that you found the store clean and well-organised and that Gemma was helpful and patient while assisting you with your bathroom purchase for your mum. -AK
Great service by Gemma
Went to Wickes to buy some flooring but only had a photo of the barcode. Gemma was really helpful in checking the product to make sure it was the right one I needed to buy.
Unfortunately the forklift wasn't working and the sheets were on a high shelf (just one of those things) so I couldn't buy but I did manage to get some bargains from the clearance bin so not a wasted trip!
September 23, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Alan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH
Ordered online , very efficient.
Ordered online ,ready within an hour.Collected promptly from a friendly, polite and efficient assistant name of Gemma.
September 18, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hey Robert, thanks for your positive feedback and I'm glad you enjoyed the click and collect service from Gemma in our Martlesham Heath store! - Dylan
Thank you to Gemma at Martlesham Heath…
Thank you to Gemma at Martlesham Heath who quickly helped me locate the item I wanted.
September 18, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, Bruce. Thank you for taking the time to share your review with us. I'm delighted to see that, Gemma, was able to help locate the item you required. Thank you again for your kind feedback. - Scott H
Gemma on the tills at Martlesham branch…
Gemma on the tills at Martlesham branch is super helpful & friendly - thank you Gemma!
September 10, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, Mandy. Thank you for taking the time to share your review with us. We're really pleased to see that Gemma was helpful and friendly during your visit to our Wickes store in Martlesham. Thanks again for your kind feedback. - Scott H
Gemma was loverly and friendly and help…
Gemma was loverly and friendly and help release money from my wallet! Carly was nice too and consoled me while i sobbed.
September 20, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi, Alan. Thank you for taking the time to share your review with us. We're happy to see that, Gemma and Carly were helpful and friendly during your visit. Thank you again for your valuable feedback. - Scott H
Much as I already enjoy my trips to…
Much as I already enjoy my trips to Wickes Martlesham Heath and the use of my trade card, my last few trips have been made even more pleasant being served by Gemma what an extremely happy friendly and helpful member of the staff she is. Is good to leave the store with a smile and feeling like a valued customer.
September 20, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Rick, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH
Gemma served me and her bright and…
Gemma served me and her bright and cheery persona is a great asset Wickes. A very good shopping experience
September 18, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH
“My shopping experience at Wickes…
“My shopping experience at Wickes Martlesham was excellent! always friendly staff and great customer support. I have been served by Gemma on several visits and Gemma is always cheery and polite and willing to help, Gemma is a credit to Wickes will definitely shop again!”
September 18, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Nigel,
We appreciate you taking the time to share your feedback. We're happy to hear that you find our staff friendly and receive great customer support. We're especially pleased that you find Gemma cheery, polite, and helpful.
-Ellysse
Carly was so helpful setting up my…
Carly was so helpful setting up my trade account she lovely thank you so much
July 10, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Paul,
We're happy to hear Carly was helpful with setting up your trade account. We appreciate your feedback!
-Ellysse
I was served by Gemma at Martlesham…
I was served by Gemma at Martlesham Heath, very helpful and a warming experience, shame there are not more like her!
September 16, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH
What a joy to be served by the lovely…
What a joy to be served by the lovely Gemma, happy and bubbly so late in the day
September 16, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Paul, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH
Perfect service by Becky.
Becky dealt with a return in less than 5 minutes and then spent a good while helping me choose the correct replacement. She was courteous, professional and is a great example of your sales force. Her exemplary service will ensure that I'll return to that particular store.
September 16, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We appreciate you taking the time to leave us a five-star review! We're so glad to hear that you had such a positive experience with the return and replacement. We value your feedback and look forward to your return.
- PP
It is always a pleasure shopping at…
It is always a pleasure shopping at Wickes prices good and good stock
GEMMA is always very helpful she always brightens the day
Always a smile
September 9, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Michael,
We appreciate you sharing your feedback! We're happy you find our prices and stock good, and that Gemma is always helpful and brightens the day.
-Ellysse
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