Wickes - Sheffield North Reviews 

169
TrustScore 5 out of 5

4.8

2 Rutland Road, Sheffield South Yorkshire, S3 8DQ, GB


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Rated 5 out of 5 stars

Visited the store after purchasing a kitchen to get matching paint, and other DIY items. Rich and Clare were so helpful and friendly, they made our shopping trip so easy, giving us great advice with w... See more

Company replied

Rated 5 out of 5 stars

At Wickes Sheffield North. Collect order was damaged, but sorted in advance and to satisfaction. Got a parking fine for overstay, but this was sorted efficiently within days. Can't praise staff and st... See more

Company replied

Rated 5 out of 5 stars

Louis has been absolutely incredible! We have an awkwardly small and very uninspiring bathroom and thanks to Louis and his design skills we are super excited to watch our bathroom come to life! Reall... See more

Company replied

Rated 3 out of 5 stars

This review is for the Sheffield Rutland Rd store... I have no problem with the store itself but they really need to sort out their disabled parking bays. The markings have very nearly disappeared s... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Sheffield North

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 2 Rutland Road, Sheffield, South Yorkshire, S3 8DQ, United Kingdom

  • +441142752756

4.8

Excellent

TrustScore 5 out of 5

169 reviews

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4.8

All reviews

(169)

14,208 reviews in the last 12 months

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Rated 5 out of 5 stars

Wickes Community Programme

Many thanks to Mike and his team at Wickes Sheffield North for providing much needed gardening equipment for our school. The Community Programme has supported us in gradually transforming a disused yard into a school garden. The staff at Sheffield North have always been helpful and welcoming on our visits.

April 25, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hey Sylvie, thank you for your amazing review, and I'm glad you enjoyed the service from Mike in our Sheffield North store throughout your school yard project! - Dylan

Rated 5 out of 5 stars

Popped in today and was looking for…

Popped in today and was looking for fence caps, Mike was very helpful and pleasant he was very busy but went out of his way to help thank you Mike, he is based at Sheffield North branch many thanks.

April 25, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mike in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Julie and the staff were so helpful…

Julie and the staff were so helpful loading up the trolley thanks

April 21, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Thank you for your kind words. We are thrilled to hear that you had a positive experience and appreciate the assistance you received from Julie and the staff-GS

Rated 5 out of 5 stars

Excellent service from Mike!

Excellent service from Mike who gave us great advice and managed to get us a discount on tiles! Couldn’t have asked for a better customer experience.

April 18, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hi Adam, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mike in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Mike was very helpful and polite

Mike was very helpful and polite

April 18, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hey Hodan, thank you for your five-star review, and I'm glad you enjoyed the service from Mike in our Sheffield North store! - Dylan

Rated 5 out of 5 stars

Great store

Great store.
Assisted by Sammy who went above and beyond to give advice and be responsive and helpful

April 16, 2025
Unprompted review
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Reply from Wickes - Sheffield North

We're thrilled to hear you had a positive experience! It's wonderful to know that you received such excellent service from Sammy. We appreciate your kind words and will share your feedback with them.
-AF

Rated 1 out of 5 stars

Bathroom installation took 11 weeks!

Really disappointing bathroom installation. Due to Wickes' mismanagement of a tile delivery (of which we reminded them we still needed several times) we were without a bathroom for 11 weeks! Installer also failed to follow design and had to retrospectively fit alcoves they forgot. Once it was finally "done" we discovered the bath was not fitted properly as water started leaking through the kitchen ruining our new plaster. Repeatedly rang Wickes for compensation and were told we would get a "gesture of good will" that never materialized despite repeat reassurances and apologies from various team members. Do not get your bathroom/kitchen here.

August 27, 2024
Unprompted review
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Reply from Wickes - Sheffield North

Hey M Hurley, thanks for your valuable feedback, and I'm deeply sorry to hear about your bathroom situation. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further for you. - Dylan

Rated 5 out of 5 stars

Sheffield North branch have been fantastic

Sheffield North branch have been exceptional at supporting Roundabout youth homeless charity through their community programme. They have been great to deal with and by their kind donations have enabled essential funds to go towards supporting more young people needing support after homelessness. Thank you for your fantastic support.

February 6, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Thank you for your kind words. We're so pleased to hear that our Sheffield North branch has been able to support Roundabout youth homeless charity through our community program. It's wonderful to know that our donations have made a real difference in the lives of young people. We're committed to supporting our local communities and we're grateful for the opportunity to partner with organizations like Roundabout youth homeless charity
-AF

Rated 5 out of 5 stars

Sam was an amazing help

Sam was an amazing help! was very respectful, will definitely come again.

April 6, 2025
Unprompted review
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Reply from Wickes - Sheffield North

We're so glad to hear you had a positive experience. We appreciate your kind words about Sam. We strive to provide excellent customer service and are happy to know we met your expectations.
-AF

Rated 5 out of 5 stars

Massive thank you to team at Wickes…

Massive thank you to team at Wickes Sheffield North for their recent donation for our charity garden!! The we received was great

March 11, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hi Alice, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Was let down on a important delivery... HOWEVER

Was let down on a important delivery last Friday, pushing work back a few days until it was resolved. Phoned customer services (Wickes) and expected the worst, however was proved wrong and extremely happy with what they did to help.

Special regards to Mike at the Sheffield North store as he could not do enough for me coming up to the end of the working day on a Friday. I got the impression that he took immense pride in his work and I can bet I'm not the only happy customer helped out by Mike and the Sheffield North Team.

Thanks to all involved, basically means my project can stay on schedule when on Friday morning, it seemed impossible.

Would definitely recommend!

March 21, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hey there, thanks for your positive feedback, and I'm glad you enjoyed the service from Mike in our Sheffield store, it makes us proud you would recommend us! - Dylan

Rated 5 out of 5 stars

Kitchen Design Expert was brilliant.

We have recently ordered our kitchen with Wicks and really wanted to leave a personal review for Passent at the Sheffield store. From her first home visit through to store visits and ordering, Passent was really helpful. We didn't feel at all pressured or rushed. Passent showed us all the options available and advised the best solutions. She is very knowledgeable and pleasant. Thank you Passent!
We are hoping everything goes smoothly with delivery and fitting so can't comment on this yet, however, in terms of in store design service, this was excellent.

March 2, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Thank you for your kind words about Passent and the service you received at our Sheffield store. We're thrilled to hear that you found her to be helpful, knowledgeable, and pleasant. It's great that you felt comfortable and unpressured throughout the process. We're confident that your kitchen will be just as you envisioned. We wish you all the best with your delivery and fitting. - SW

Rated 5 out of 5 stars

Huge thanks to Mike and team at…

Huge thanks to Mike and team at Sheffield North. Hinde House Primary School recently received a donation for our school garden. Thank you!

March 10, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hey Dominic, thanks for your five-star review, and I'm glad that Mike in our Sheffield North store and the rest of the team were able to help you out with donations! - Dylan

Rated 5 out of 5 stars

I went to the Wicks in Sheffield today

I went to the Wicks in Sheffield today. A young man named Sam was very helpful and polite. We got exactly what we were looking for almost immediately with his help.

March 2, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hi Merc, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I went 5o look for a new bath the man…

I went 5o look for a new bath the man who served us was polite knowledgeable and really helpful I will deffinately call again 🙂

February 24, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hello Mickey, thank you for your amazing feedback, and I'm delighted that you enjoyed the service in our Sheffield North store! - Dylan

Rated 5 out of 5 stars

Good Customer Service

I have recently purchased a new kitchen, wardrobes and appliances for my new home. The staff are amazing and really helped me out. I especially would like to mention Passent who is a very hard working and dedicated member. She had put my heart at ease throughout my journey of finding what I needed and always supported me with the best advice. I am very pleased with the overall service and I wouldn’t have chose anyone better to share that with. I will definitely be coming back to Wickes due to the spectacular customer service and good quality of products. I will also be recommending Wickes to family and friends.

February 24, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hey Severa, thanks for your wonderful feedback, and I'm delighted you loved the service in our Sheffield North store. It makes us proud you would recommend us in the future! - Dylan

Rated 5 out of 5 stars

Louis at Sheffield north has been…

Louis at Sheffield north has been amazing from the design consultant to the order, I can't wait for my new bathroom to come! I will definitely be back for a new kitchen soon

February 15, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hi Caitlin, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Wickes professionalism

In looking to source a replacement kitchen I was attended to by a extremely helpful Design Consultant working with me over 3 visits to his depot and my apartment eventually culminating in a competitive quotation. With cost in mind along the process we were able to combine a mix of new units and appliances whilst retaining some of my existing appliances and at every step of the process the detailed costings were explained. His diligence, knowledge, professionalism and particularly patience were much appreciated.

January 31, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hi David, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Harry was brilliant

Harry was brilliant. He did a great job assisting us. He is an asset to the business

January 21, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hello there, thanks for your five-star feedback, and I'm glad you enjoyed the service from Harry in our Sheffield North store! - Dylan

Rated 5 out of 5 stars

Harry at Sheffield North store - amazing

Harry at Sheffield North store was absolutely fantastic.
Wrote us up a full breakdown with prices and codes for the products we needed.
Very patient and kind, helped us find the right items for each part of our project.
Great customer service and communication.
We will be recommending to our friends and family. We will also be returning thanks to this great experience to buy remaining products from here.

January 2, 2025
Unprompted review
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Reply from Wickes - Sheffield North

Hi Bushra, thanks for taking the time to share this feedback, we are pleased to hear that Harry was fantastic and helped you make the right decisions, we appreciate you taking the time to let us know. RD

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