Wickes - Torquay Reviews 

105
TrustScore 4.5 out of 5

4.7

Orchard Way, Torquay Torquay, TQ2 7FA, GB


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Rated 5 out of 5 stars

Lorraine from Torquay was an amazing help from start to finish. We were absolutely clueless with designing our bathroom and she made all of our stress disappear and helped us decide exactly what we ne... See more

Company replied

Rated 5 out of 5 stars

We recently bought a bathroom for our Ensuite from the Torquay Branch. Our designer Teresa was brilliant, she helped us, very patiently achieve our perfect bathroom, spending hours getting everything... See more

Company replied

Rated 5 out of 5 stars

Most impressed with the service at Wickes Torquay. Marie guided me through the entire process in a friendly and highly professional way. She captured my needs exactly and was really helpful in refinin... See more

Company replied

Rated 1 out of 5 stars

Still no response after i sent a response to your questions concerning the failure of Wickes It has been frustrating to say the least.. Where is your response to my complaint? Where’s the phone ca... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Torquay

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Orchard Way, Torquay, Torquay, TQ2 7FA, United Kingdom

  • +441803903400

4.7

Excellent

TrustScore 4.5 out of 5

105 reviews

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4.7

All reviews

(105)

13,603 reviews in the last 12 months

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Rated 5 out of 5 stars

What a clean and tidy store

What a clean and tidy store. Nothing was too much trouble for Mary the cashier. Couldn’t find the stock but she organised its location and had it present at the till by Anthony. Thank you Mary and Anthony a credit to Wicks .

June 11, 2025
Unprompted review
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Reply from Wickes - Torquay

Hi Brian, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony and Mary in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Kitchen

The gentleman that helped me was called Tom he was amazing and so helpful he listened to me and he designed my kitchen to my needs I would recommend wicks and tom to anybody that is thinking of buying a kitchen

May 30, 2025
Unprompted review
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Reply from Wickes - Torquay

We appreciate you sharing your experience with Tom! We're happy to hear that you received amazing and helpful service and that your kitchen design met your needs. We value your recommendation!
-AF

Rated 5 out of 5 stars

Mary in the Torquay store is so polite…

Mary in the Torquay store is so polite and helpful she’s an asset to your business

May 26, 2025
Unprompted review
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Reply from Wickes - Torquay

We appreciate your kind words! We're happy to hear that you found our team member Mary so helpful-GS

Rated 5 out of 5 stars

Torquay

All the workers are very helpful, not a massive store but carry most of the stuff you need, above all else we got one at Torquay so I now don’t have to go the rip off place down the road, oh and I get 10% off everything.

May 18, 2025
Unprompted review
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Reply from Wickes - Torquay

We're happy to hear that our helpful team and convenient location met your needs. We appreciate your feedback! TW

Rated 5 out of 5 stars

Comfortable relaxed DIY shopping

Over the past few days I have been working on a project and decided to visit Wickes in Torquay. What a really wonderful experience. The floor staff absolutely amazing, help me no end to sort what I needed. Checked stock and acquired more parts I needed from their stock room. The staff on the checkout such a delightful team. A very relaxed DIY shopping experience

May 5, 2025
Unprompted review
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Reply from Wickes - Torquay

Thank you for taking the time to leave your review. We're thrilled to hear about your positive experience at our Torquay store. We're delighted that you found our team so helpful and that you were able to get everything you needed for your project. We hope your project goes smoothly!
-AF

Rated 5 out of 5 stars

First visit to Wickes Torquay and was…

First visit to Wickes Torquay and was really impressed with the helpfulness of staff, especially Connie, who helped me set up a TradePro account.

April 25, 2025
Unprompted review
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Reply from Wickes - Torquay

Hey Alex, thank you for your five-star review, and I'm glad you enjoyed the service from Connie in our Torquay store! - Dylan

Rated 5 out of 5 stars

Me and the wife highly recommend this…

Me and the wife highly recommend this store in Torquay the staff are second to none and very helpful

April 1, 2025
Unprompted review
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Reply from Wickes - Torquay

Hi Sean, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Recent purchase Great experience and…

Recent purchase Great experience and very reasonable Delivery charge and Tony was very helpful

April 17, 2025
Unprompted review
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Reply from Wickes - Torquay

We're so glad to hear you had a great experience! We appreciate your kind words about Tony and our delivery charges. We strive to provide excellent customer service and affordable options.
-AF

Rated 5 out of 5 stars

Faith Restored in good Customer relations.

Omg, what a difference. I’d been to a few builders merchants trying to source and price the materials I needed to complete my project.
I walked in to Wicks Torquay and was immediately greeted with the warmest of smiles. The Lady behind the desk not only knew her stuff but had my best interests in hand. Connie was by far the best customer focused assistant I’d had the pleasure to meet. I couldn’t have my ideal chosen delivery date but after adjusting how we bought my order, my complete order is being delivered on my requested day. She went above and beyond for me, the customer and I truly hope “Wicks” know how good an employee they have there.
Thank you so much Connie.

April 18, 2025
Unprompted review
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Reply from Wickes - Torquay

Hey Graham, thank you for your wonderful review, and I'm delighted Connie was first class in helping you! - Dylan

Rated 5 out of 5 stars

Great service

Great service, helpful staff, great offers in-store. The store has a straight forward layout making it easier to shop.

April 18, 2025
Unprompted review
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Reply from Wickes - Torquay

Thank you for your kind words. We're thrilled to hear that you had a positive experience with us. We appreciate your feedback and are glad you found our store easy to navigate-GS

Rated 5 out of 5 stars

Lorraine from Torquay Wickes was…

Lorraine from Torquay Wickes was fantastic, she helped us design our beautiful kitchen and we are so pleased with the results. Thank you Lorraine ❤️

October 31, 2024
Unprompted review
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Reply from Wickes - Torquay

We're so happy to hear that you had a positive experience with Lorraine. It's wonderful to know that she was able to help you design your dream kitchen. We appreciate your kind words and will share your feedback with Lorraine.
-AF

Rated 5 out of 5 stars

Lorraine from Torquay has been…

Lorraine from Torquay has been brilliant even coming in on her day off to help us finalise our new kitchen 😁 She has been really helpful and I would highly recommend the Wickes bespoke kitchen service.

April 5, 2025
Unprompted review
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Reply from Wickes - Torquay

Thank you for your kind words! We're delighted to hear that you had such a positive experience with Lorraine. We strive to provide excellent customer service, and it's wonderful to know that she went above and beyond to help you finalize your new kitchen. We're so glad you're happy with the results! - SW

Rated 5 out of 5 stars

Will definitely shop here again

We visited Wickes in Torquay for the first time, although it's our nearest large DIY outlet. We were very impressed by the help provided by staff - especially Tony - who went out of his way to assist with our queries. We ended up buying more than planned, but we were happy to do so as the prices were excellent as was the service. 👍

March 28, 2025
Unprompted review
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Reply from Wickes - Torquay

Hi Roger, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Well stocked store with great staff

We have purchased many and item from your Torquay branch of Wickes. The store is always clean well stocked and very easy to navigate around. Prices are always good value with many a good deal regularly which other DIY stores do not give. Your staff are always very helpful when finding items. The lady at the checkout is especially helpful and always very cheerful, and friendly. Good experience al round.

March 26, 2025
Unprompted review
Wickes - Torquay logo

Reply from Wickes - Torquay

Hi Angie, Thank you for your kind review. We are thrilled to hear about your positive experience at our Torquay branch. We are committed to providing a clean, well-stocked, and easy-to-navigate shopping environment for our customers. We are also pleased to hear that you find our prices competitive and that our staff are always helpful and friendly. We appreciate your loyalty and look forward to welcoming you back soon. - SF

Rated 5 out of 5 stars

Lorraine is absolutely brilliant

Lorraine is absolutely brilliant, such a professional, friendly and knowledgeable person. The exact designer you would want handing a really important space, she flawlessly knew the tiny details of products and brands, her way around the showroom to every draw example and her enthusiasm was brilliant. Thank you Lorraine!!

March 25, 2025
Unprompted review
Wickes - Torquay logo

Reply from Wickes - Torquay

Hi Lauren, Thank you for your kind words! We are thrilled to hear about your positive experience with Lorraine. We appreciate you taking the time to share your feedback and hope you enjoy your new space. - SF

Rated 5 out of 5 stars

Bathroom

I have purchased a few bathrooms from wickes and found them to be of great quality. Marie is friendly, incredibly efficient and a Awesome person. Thank you!

March 22, 2025
Unprompted review
Wickes - Torquay logo

Reply from Wickes - Torquay

Thank you for your kind words! We're so glad to hear that you've had positive experiences with our products and that you found Marie to be so helpful. We appreciate your feedback and look forward to serving you again in the future. - SW

Rated 5 out of 5 stars

Our New Kitchen

Lorraine our design consultant was excellent and her design was Spot On!!!!!!
Very Pleased.

March 17, 2025
Unprompted review
Wickes - Torquay logo

Reply from Wickes - Torquay

Thank you for your kind words. We're delighted to hear that you were pleased with the design and service you received. - SW

Rated 5 out of 5 stars

Excellent service

This is the second time we have been helped by Marie Gwillam. She is a credit to the store. Knowledgable, professional, courteous, friendly and proficient

March 8, 2025
Unprompted review
Wickes - Torquay logo

Reply from Wickes - Torquay

Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Marie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Kitchen install - top marks

We have had a kitchen (including flooring) installed by Wickes and are very pleased with the service and result of the project.
Firstly Lorraine (the design consultant) visited and listened to our wishes, producing a lovely design. She was open to changes to the plan that we suggested, and did her best to ensure that we were happy with the design and the price.
Then Jason (the kitchen installer) and his team also visited prior to the install and prepared the kitchen in advance. The actual installation was done very well with minimal mess and disruption. Jason and his team were also open to minor tweaks that we requested during the process.
In addition, we were in touch with Wickes's Customer Experience team who provided a helpful backup, for example when the delivery date had to be rescheduled to the next day.
All together top marks all round, we are very proud of our new kitchen. Thank you.

February 12, 2025
Unprompted review
Wickes - Torquay logo

Reply from Wickes - Torquay

Hi Dave, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Lorraine and how pleased you are with the service they provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 2 out of 5 stars

Dulux "matt" paint, not happy

Purchased a Dulux "matt" paint. Definitely not matt more like satin. Returned another tin of "silk" and the assistant was totally unresponsive, like UH!

February 25, 2025
Unprompted review
Wickes - Torquay logo

Reply from Wickes - Torquay

Hi there, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. - AH

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