Wickes - Widnes Reviews 

Angela from the widnes branch was brilliant helped me out greatly many thanks,

I purchased a tin of paint £10 00 special offer ,however i have been charged £48 00 no one can resolve thus despite my bank telling me about the amount taken! I now have to go to the bank get a statement as proof of payments taken despite the fact I have all invoices on my phone .its not easy for me to get to a bank then go to a store so I would not recommend this store at all !

Very good. Employee named Alex was extremely helpful, I hope he gets his ton of biscuits!!

Just wow absolutely clean and staff very friendly

In a hurry, weather dreadful. Kevin, Store Manager of Wickes Widnes, could not have been more helpful. Not only did he patiently help me to find the items I was looking for (a very specific number of paints, in particular size tins), but he helped me carry them out to the car, and then ensured they were stored securely in case of spillage. Very much appreciated.

Phil Jones at the new Southport store measured up our kitchen a couple of weeks ago then we visited him in store today. He listened to our ideas and made suggestions that we hadn't thought about. He showed us around the kitchen showroom to help us make decisions about the type of kitchen we wanted and helped us choose what would work for us. 2 1/2 hours later, we had printed pictures of what our new kitchen could look like together with a full breakdown of the costs. So far, we are very happy with the service we have received. We would highly recommend Wickes.

Brought stuff back we had over ordered and gave us a gift card as the 30 day thing had expired. Very helpful and friendly

From the first day we sat down at the Wickes store in Widnes with our kitchen designer Lyndsey Matthews everything has ran like clockwork.
Following some previous work that we had that was extremely poor Lyndsey assured us that this would not be the case and as she told us way back in February, she was involved every step of the way.
Our kitchen was installed in September and the two fitters Andy & Andy were excellent!! I would absolutely recommend Wickes and especially Lyndsey😊👌👌5 Stars for her and those two fitters she chose for us.

Ordered some flooring in store for same day delivery, it arrived at the customer's house half an hour after I got back there! 5 Stars!!!!!

Went to Wickes in Widnes for our new kitchen and from the designer Lyndsey to the fitter Jordan, I would highly recommend them for such a fantastic job.

We have been consulting with Ben regarding our new kitchen. With his help we now have an excellent design and are looking forward to installation. Communication has been excellent - even on his day off. Ben was very patient with our questions and decisions - he took the time to show us examples in the showroom, make suggestions and give advice.
Once the contracts were signed we have had next steps emails and texts in good time. We’re looking forward to having our new kitchen installed in time for Christmas.

Wonderful staff. The most polite, professional & knowledgeable staff. Every visit is a pleasure. There’s simply no alternative to this great store. Super range of products at excellent prices! A real gem!

We were served by Elise today who was lovely and so helpful! She got rapid delivery ordered for us and it was delivered within 2 hours. Thanks again Elise!

We phoned up Widnes Wickes to ask if they had the Dulux Matt emulsion Timless in stock, it was on a great offer.
Aimee answered the phone on two occasions and was brilliant checking for stocks. She told us she'd call us back if the paint came in that day which she did then put three tins away for us to collect later. Big thanks to Aimee!

Ben was outstanding! Top class service! Very helpful, gave us some brilliant hints and tips! Would definitely buy again!

Managed to place my order and collect it within 10 minutes.

We bought a new kitchen from wickes last October 2024 and we spent a lot of money totalling nearly £18,000.

The design team at Widnes were excellent and they planned everything for us perfectly. The kitchen was paid for and the order was processed with the installation beginning in October.

The wickes installation team arrived and began the install which was supposed to last a week. During the install we questioned some of the installation costs like plugging a fridge into an electrical socket and the connecting of the cooker to the electric points.

We raised this with the installation team and this ended up with lots of emails to and from which unfortunately generated a bad atmosphere and inevitably a bad experience with wickes.

In November the waste disposal that was fitted by wickes came off the bracket that connected to the sink. The dishwasher drain pipe had been connected to the waste disposal unit and while we were out the water poured all over the kitchen causing damage to the units underneath the sink.

We raised this with wickes helpline but we asked if another fitter could come and fix the problems as we had lost faith in the original fitter due to the excessive installation costs we were subjected to by wickes.

To cut a long story short we have sent constant emails to the wickes helpline, sent emails to the installation team and even went back to the store and got the design team involved and to this day we still do not have the issue resolved.

We both work full time and barely have the time to chase this problem up and unfortunately we are now at a point where nearly 8 months later we have a waste disposal unit that doesn’t work and damage to our cupboards as well as lights not working in the oven that this situation cannot continue.

If we could remove the kitchen and go with another supplier we would do but unfortunately we are stuck with wickes and probably the worst customer service I have experienced.

May I just give a shout out to hayley in the widnes store
Had a problem with s bathroom tap showed her some pictures of the problem she explained what it could be we still bought a tap and come home tried what hayley said and it worked so we did not need the tap

The initial meeting with Lyndsey Matthews was great she helped us to chose the kitchen units works surfaces etc. We met John when he came to access the job, he told what it entailed and gave us an estimate time it would take to do. John and his team were great, they fitted the kitchen with minimum mess and the finish was excellent. The overall experience from start to finish was great. The only negative was the fridge freezer the first one was damaged as was the replacement, the third one they sent was ok.

So to carry on with my last review.
I was waiting on 2 50/50 fridge freezer panels, damaged by my replacement fitter (from the action team)
They eventually came a couple of weeks ago. But nobody has come out to fit them.
I am sick to death of emailing customer relations and nobody replies or phoning and nobody answers.
How can you run a business this way?
Anyway. I have ended up fitting them myself. Not really what should be happening when you are paying out over £3500 for someone else to do it!!
Wickes are really good at taking the money off you and promising a good service but that's where it ends!
I will probably get some generated apology that doesn't actually mean anything but I will never buy anything from them again.
That's a shame because they have some nice bathrooms that I like.
They have lost a future customer for sure!!