Wizards of the Coast Reviews 120

They rigged their online shuffler for MTG Arena and Magic The Gathering Online. They are running and illegal online gambling operation. Someone should sue them.

They blamed ME for their terrible customer customer service. Never buying anything from secret lair again.

As much as i love their game dnd. Their digital items are way too iver priced. I can underatand a physical copy with the works done to it being these prices. Not the digital stuff. That goes for all their games. Look at magic lol its a cesspool.

WotC Support is a masterclass in polite inaction. They will kill you with kindness while doing zero actual work to fix their own mistakes. If you have a problem, be prepared for a never-ending loop of friendly emails that lead to a dead end.

"We completely understand your frustration..."

"We truly appreciate your patience..."

"We are looking into this for you..."

But after months of these "sweet" messages, the result is always the same: Absolutely nothing happens.

European WotC has no quality controll. Prints quality of MTG cards in EU is terrible. They are nearly black, high contrast.

I bought a board game, listed as age of 10+ appropriate via the French associate of wizards of the coast that deals with international orders.

I did not receive any confirmation email, nor did I even get the most basic information such as availability or expected transit time.

The money has come out of my account and no sign that anything is being done. This is supposed to be a birthday present and I am now left out of pocket and unable to make any type of replacement purchase in time to have a gift to give.

I feel as if I have been tricked into giving my personal (including banking) information to a scam site.

Avoid this nonsense. Hasbro, how can you be associated/ manage this mess and be considered a trusted name in the children's toy market?

A worrying and distressing experience.

The second star is only because the game can be very fun, the arena app is literally greedy trash that's not at all worth playing, I also can never forget when I bought the zurgo helmsmasher deck from Walmart and my friends and I tried to use it legit like 20 different times and any time anyone had that deck they couldn't get anything at all to play the entire duel, it was a weird ass deck lmao when we took it apart they had like 3 plains and 5 swamps in the whole deck like why even bother instead of using dual color lands for that small amount of land😂the other deck that came in the bundle was so ridiculously unplayable as well😂it's so hard to find mtg any fun anymore, it's SO bad anymore and the strategies they come up with seem like trash designed for salty little brats who need cheap new ways to cheese duels and ruin the game for everyone else lol, forget mtg you won't be catching me buying cards ever again, not to mention the fact that when you pay OUT THE ASS for cards irl you can't even use them in magic arena LOL! Like are u seriously trying to sell me the same thing twice? You're pathetic AF and I refuse to have to buy "gems" to get a specific card with real money lmfao when I already own most of the cards😂😂😂😂🖕

If I could give them -100 I would. One of the worst companies I have ever dealt with. Non existent customer care. Pure trash company

Wizards is one of the worst companies in the world. it is completely ran by greed. their online game Magic the gathering Arena is a big scam. it is pay to win and if your not dropping thousands of dollars on the game it is completely impossible to build a deck or win a game. i was tricked into spending in game currency on a quick draft that place me in match's with people that have been playing for years and instantly beat you. the algorithm is completely messed up and google Ai can tell you talk if you ask it the right questions.

Children wany to play the game. So do adults who arent rich. Make it cheaper. I dont mind paying $30-$65AUD on these games. But I now realize should be buying preowned and alternative cards. Instead of just getting completely duped with the new sets prices
Im quite new to the game

. If there are no beginner or budget friendly options to have a build decks, the userbase of people playing goes down, there is less demand, things get overproduced and cards that could be highly collectible become a fraction of their worth.
And less plastic packaging is an idea as well.

Bloomburrow starter kit - Awesome. Cheap. Really cute art with Fun and potentially strategic cards for deck building. A fee powerful ones. What A great start.
The FF kit, also cool.
my Bf bought me a red challenger(still on the shelf since 2019) a great product, especially for people keen to build decks of a certain class/colour.

More all colour basic lands would be awesome. But the gain life and scy 1 lands do add a slight twist. Which is cool

THE starter collection is awesome!! Except the price. I wouldnt pay $90aud for it. Got it on special for $50aud(guess it didnt sell?) I woukd pay up to $65aud.maybe $67. And i wouldnt have bought it if I wasnt already playing and getting obsessive after quitting smokes.
great product though and i got a lot of cards that I find quite useful and desirable. Its a good product, with fuh design, and a good variety of cards to, well yeah - start a collection. And get properly into deckbuilding and strategy combos for the game.

Thanks to my BF for getting me started with a few of his cards. And thats another thing - when cards are cheap enough, theyll give some to someone else and suddenly...You have more players.
Im gonna get a bulk qty of second hand cards to try and get some mates into it by giving those cards out. In a way its like poker but fun for all ages, it stimulates the imagination and doesnt have a forced gambling mechanic. its good brain excercise too! (counting, reading, predicting probability, pattern/strategy recognition). And being "MAGIC" a card game about mythology, it appeals to all sorts of individuals accross many different demographics. Especially in an era when videos games are a simple staple within pop culture.

And the cards can be made out of plastic - it an item people reuse and collect.
they should not be wrapped in singke use plastic
Make cardboard boxes with authentication tap over the edge.
Seal the cards in paper - It night even make those packets MORE collectable (new aethstetic and novalty to sealed decks). But...think about our future. Think about what people keep and what they throw away. Most manufuctures refuse to reduce waste. What about you??

You could make a cardboard or wooden box that opens like a book 'Magic - Spelltome'with aluminiam tin deck cases or cards boosters or decks that are wrapped in paper with a wax seal and authentication tape around the sides. Sustainable. Fits the theme and aethstetic. Ect

It would feel more appropriate and VALUEBLE if i wasnt just paying for cardboard and plastic. And to be more environmental and save $$$, i may get the older packs from now on. Is what Im tryjna say

U could start production for medievli inspired sustianable packagin. At the higher $$$ collectors end and faze it into the whole line to reduce the upfrony but temporary financial impact of changing supplier, materials, import location,ect,ect.

Just my opinion though.

Unchecked greed, constant attempts at placing any and all guilt and responsibility with the players and costumers, rather than taking any responsibility for their own product and IP themselves (including but not limited to: failing to make a working product, constantly designing abusive and abusable mechanics, extreme acceleration of "power creep", poor and condescending communication, and much more).
This company should not be supported by anyone.

Ruin your IP with dumb crossovers. MTG could (and should!) be recognized as a game with unique universe, beautiful art and original game mechanics. But now your product turns into a mess where you keep dumping stupid stuff no one asked for.

Comments proudly posted on social media celebrating the violent assassination of a free speech activist should result in immediate lawsuits and firing.
Still hasn't happened. Why?

Worst ever Company to handle claims.
Payed but they dont deliver, I reply on the claim, and get an error message, their mailbox is filled, so cant be delivered.

Non- existent customer service. 0 accountability for their mistakes. Plays to a model that only supports scalpers. Lost all sense of what mtg stood for. This company is a disgusting profit juggernaut who gives 0 inclination of caring about their fan base. You should be ashamed of yourselves. If I could give 0 stars i would. Please put forth a vote of no confidence on the ceo of hasbro!

Secret lair is a scam and they will play favorites. I am 5 orders in now that have "failed to ship on time" while the VERY healthy community has TONS of copys... its not an availability issue. Its a FAbricated issue to generate FURTHER Frustration in their player base because it leads to SALES! not me. Not any more Ill Print my cardboard and have it mailed to me from a 3rd party for now on. Illl save HUNDREDS and be far less frustrated.
This is an arrogant company full of ARROGANT members at the wheel Ask your LGS how they really feel about the relationship with them. You will be shocked to hear a story of stockholm syndrome at its finest.
I ONLY GET MY ITEMS SHIPPED AFTER INITIATING A COMPLAINT ITS DOG SHIT

Worst customer service I have experienced in my life! Their account email verification system is outdated and completely broken. When you contact support they just re-send the verification system for a couple of weeks until you complain enough that they escalate the ticket. After the ticket is escalated however comes the real kicker. Then they start ignoring you and do NOT follow up at all. It's been over 7 weeks since this issue started and I can't get the boxes I purchased from them because you have to have a verified wizards account to do anything but you can't verify your account because their system is broken and their customer service is the worst in the entire world.

A while ago I waited in line for around an hour to buy three of the "Festival in a box" Secret Lairs, a premium cardboard collectable at the price of 240 euro's per item!
You would expect that such a premium collectable, which they make you jump through hoops for to get, would be delivered with additional care and be backed by premium support right? Guess again.

When I received my package I could immediately tell that one of the Secret Lair items could move freely inside (not just a bit, but it had pretty much complete freedom and could move from one side of the outer box to the other).

When I opened it, I could see that one box was stacked on top of the two others, and there were almost no padding materials, just a bit of paper on the bottom and one piece of paper on the side. One of the three secret lair boxes I bought was seriously dented and creased. Damage that was easily preventable. If they wanted to save on padding materials they could have picked an outer box where the three items could sit in one row. Otherwise they should have just filled the box completely with paper/foam/air pockets, which would have also cost them next to nothing to do either.

The shipping shows utter lack of care in my opinion. The average 10 euro item bought on a second hand market place get's shipped with better care than these products.

If you then contact support you have to wait three weeks (that is after sending multiple reminders) to get a standard reply, where they say that you can only get a replacement if you can prove that the cards inside are damaged ...
So basically they are saying that because they did low-effort packaging/shipping, I should not have the option anymore to keep my product sealed for a while if I wanted to.

I think it is fair to expect an acceptable condition for a new, expensive collectable item when it arrives. I think most people/customers would actually expect that.

Now that I see how these things get shipped and how Wizards treats these kind of resulting issues, I would probably only consider getting a Secret Lair again if it was related to an IP at the very top of the list of content I enjoy and even then I would probably hesitate.

Buyer be warned.

Me and some other peóple can't buy books from their website.
Their moderators must be some of the dumbest people they could find. I had a post flagged and removed, for saying their support team was of no help. They just repeated the useless, wrong information I got on the forum = no help. I did dispute it, and got the warning points removed.
They claim it's our banks that prevents us from buy books, despite us saying we have been in talks with the banks, and their site is the only place we have any issue with. Then they claim their site is just more secure. The same site that has required credit card information, to give away free items. Some of those items, it took me up to 3 attemps to get.
I dont't know if the people running the site are incompetent or just overworked. But man it's so poorly designed. Are they purposely trying to sabotage 3rd party content creators. Some of the stuff from there, is so messed up, and poorly implemented. They haven't even bothered to add in a box, so you can keep track, for when you use some of the abilites

I've never dealt with such a conniving, selfish, money hungry company in my life. Multiple instances of never receiving product. Multiple instances of my issues being marked as solved and nothing has been done. We need to boycott them and let understand that without us using their product they have nothing. I wanted to give 0 stars but it wouldn't let me