Wizards of the Coast Reviews 120

Magic arena could have been a fantastic game.
1) Matchmaking is broken, it's too easy or way too hard, even after i took my rank i find it absolutely not balanced.

2) It seems as, card shuffler is rigged. sometimes you can get the best hand of your life, sometimes it's just lands for 5/6 turns. nothing in between.

3) You can play with (maybe) 1/3 of the total amount of cards.
Brand new releases and some "exclusive" cards are available, but, if you're looking for old cards, just can give up, and play mtgo instead.

4) Customer service is fast and kind but they'll copy-paste an answer, so not too helpful.

5) Mobile app is too strict. you can play only if your phone is brand new and high specs. otherwise there's no way for you to download it from the play store.
I've got a good phone, i can literally play any game on the market, but it's not enough for their standards.

So, overall it's a 1/5 stars, sorry wotc

I purchased the Fallout Commander Decks and when I opened them I found that the tops of all the cards were cut improperly. I contacted WOTC and it took a couple weeks to get back to me. They agreed to take the product back and send me a new set of decks. This process took nearly a month. Once I finally got the new decks they were in just as bad of shape as the ones I sent back. I contacted the BBB regarding this and they refused to reply to them. So now I'm out $200+ and I have 4 decks with damage at the top of all the cards. I've been buying product from them for well over 20 years but this was the last purchase I'll be making from them.

MTG is a great game, spent tons of K money on it during last 25 years.
BUT
MTG Arena is a scam, aiming to farm people money by using scripts and algorithms to make you lose the game in some ways (topdecking a streak of lands, matchmaking with perfect counter opponents, using bots as opponents and so on).
The best way to fix this is to boicot WotC and its products: I stopped buying physical cards, packs and boxes and ofc I'm not buying anything for cash on the app.
When WotC will understand that people wants to buy their products (and it's doing it since ages) instead of being scammed?
Such a shame to ruin the best cards game in the world!

Took over 4 months to get a damaged card replaced, with almost daily messaging nearing the end of the last month before I even got a response.
No compensation at all for poor service, try and avoid this greedy company.

On arena. They don't reimburse you if you lose out because their system is buggy. They send you an email saying you're experiencing problems so often that they will just assume its not their fault. This is obviously criminally bad customer service and realy goes against their proclaimed ethos. They also add that they will ignore any further emails from you. This is so disrespectful and impolite that it can bearly be believed. They've got a lot of nerve treating paying customers this way. For this, I now hold them in very low esteem.

They think that their customers are idi-ots. Murders at Karlov Manor is the expensivest edition in history for buy but the worst cards are in the collection. Horrible.

Bad prints even worse customer service. Better off getting proxies and not getting ripped of by the greedy piglets. They don’t care about the customers or their employees. Hasbro has ruined the the company and the products?

I used to like y'all. But it seems like the quality of what you offer goes down as the years go by. That DnD advent calendar was a sick joke. The value of what you put in it is nowhere near the price you made us pay. It really feels like a nasty joke. Never again.

On buying through their site there is no expression that you will be paying in US Dollars. Almost all websites that operate internationally will show prices in your currency, or at least mention that the price you are seeing is in their currency. However Wizards of the Coast, through their dndstore, will quote you a price, confirm that price once you've purchased it and then charge you almost double that without a single mention that the price is in fact in US dollars. When you then contact "Consumer Support", there is no support for days and then when they finally reply to your contact they say "once payment is direct debited it's final". We don't do refunds. Even if the transaction was fraudulent in nature. The worst part is that all their materials are available on the internet and, thinking I was doing the right thing and supporting the company that made the content by purchasing it from them, they then steal from me and tell me bad luck. Stay classy, WotC

It’s tough because I have really enjoyed playing this game and have been playing since elementary, but this company ever since the Hasbro link up and even a little bit before has been just over the top pushing product. Trying to get as much money as possible. They used to take their time with each set and actually have good cards, but now a lot are getting recycled or have a small upgrade. I just bought a lost caverns of ixalan set box. Since when do set boosters barely have packs with more than 1 rare or better? They used to be loaded with them and then the Jurassic world cards, I pulled 2 lands and a freaking token. Why the hell are those even a card and why would they count as the 1 outta 12 boosters that you can pull them. Like I said cause they’re unoriginal now and running out of ideas and couldn’t come up with any other cards for Jurassic park. Give me 5 min and I could easily come up with a set of Jurassic themed cards that are not recycled ideas.
This product isn’t worth buying anymore and they exhaust their consumers by pumping out 7+ sets a year (including crossovers and smaller sets) they just recycled LOTR into 2 diff sets… they only care about money now just like every other greedy company in America.

Wizards of the coast is garbage. I personally will never pay money for anything haveing any connection to wizards of the coast. Boycot...you should be ashamed of yourselves...good luck in the comeing wars I think napalm for you and your home would be a good start...

Trash, magic arena stays uninstalled this time, never seen a shuffler so bad, funk off wizards, glad I only spent a fiver on arena and my physical collection is getting sold because my enjoyment of magic is now that soiled, greedy nerds.

Customer support don't read the messages they just copy and paste unrelated answers and then proceed to ignore you, they are si careless about their job that they even sent a follow up to the unanswered messages saying we havent heard from you with the copy of the messages they ignored

I filed for a refund due to missinformation onboard their platform Magic the gathering arena

In this platform, there is something called a "Rotation", where cards will be removed from the playable pool.
When you go to create a card that is going to leave on "Rotation" you get a warning that it is going to rotate [true for right now anyway 24.08.2023]

I made some cards that didn't say it will rotate, then those cards rotated out.
then they unrotated, after less than 24 hours,
and the rotation is only scheduled for 05.09.2023
[take a moment to aknowledge the unproffesionalizem]

I was and still am very confused. [Why were the cards I made rotated out?, will it happen again on the 05.09?]

I went and asked customer service if the cards I made will rotate in 05.09.2023, and if I can get a refund due to me making them recently, and them not being stated as part of the rotation [remember, when you go make a card that is being rotated, there is a warning that it will rotate]

At the begining they were nice and responded quickly
then things got bad.

they started responding, but somehow forgot previous messages and asking the same questions [felt like talking to bots], I made a summary of all previous messages fo them and said I was insulted for being asked the same questions multiple times [they wanted details about what happened to my cards, which I discloused as I have here, with some more details about what specific cards I made that were briefly rotated, and when did I make them]

During our conversation my questions were ignored repetatly, but I still got responses, so I wasn't sure what is going on [why are they answering as service, if they aren't answering my questions?] not only they did not answer the questions, they didn't even say "We will get back to you on that" or anything of the sorts, I was basically ghosted and was answered at the same time, being asked for details I already gave.

After saying I was insulted and sending a big summary [so they don't have to ask for the same details], I recieved a brief message saying:
---------------------------------------------------------
Hello,

Thank you for emailing us back. I have looked into your request and we unfortunately will not be able to provide Wildcards to your account. Cards or other items are not provided in place of cards being rotated out of a format. Your feedback and feelings about this has been collected.
---------------------------------------------------------

Note that in every other message I was told who I was talking to, not in this one though.
before this final response I talked to:
Westley‍, Linwood‍, Shauna‍, Frank‍, Jacob‍.

each talked to me exactly once, with Westley being the exception, sending me 2 mails, THAT WERE IDENTICAL, asking the same questions, again.

After the final mail [not the conversation with Westley], I asked about the missinformation in MTG Arena.
I am going to quote my response, and I know I am a bit salty in the mail but here is what I said:
---------------------------------------------------------
It did not state they were being rotated out, while other cards clearly stated that they are going to be rotated out.
Does that not seem misleading in your opinion?

Is this company protocol to label the cards as such?
I would really appreciate it if you will help me understand, so I can avoid this unfortunate occasion for next time.
---------------------------------------------------------

Since then I repetadely asked for a response, and was ghosted for about a week [they usually responded in less than 1 day]

In summary:
I was unheard, disrespected, mislead.
and you know what the worst thing is?
NO ONE CARES.

Pricing for the new Commander Master Displays are a joke. Thats a ripoff of a scamm company. 552€ ??? For reprints ?

I purchased a phyrexia all will be one pre-release box and the outside of the container seals were not compromised however the packs inside were resealed and did not have any rares in them even though each pack is supposed to have a gold rare card in each. Somebody opened up the packs and then resealed them internally from employees of Wizards of the Coast this must be an inside job. This compromises the Integrity of the company and the trust customers have that they will get good quality product with the cards that are expected to be inside the fact that this box was compromised means others have been as well. This is a matter of principle. Never in the 30 years of Magic Game play has this happened to me and now I can never buy anything from you with same confidence as I did before.

This company will take time to die there are too many people who like it and want to buy the cards because they enjoyed it. However, like a number of people who have issues with the bastardization of work from people just to race swap and make the game more inclusive, in addition only picking and choosing which ones as well. Lets get the example of the new LOTR set coming out, ultilizing race changing to humans...of highborn levels (kings and relations) but yet Éomer is a white character and Éowyn (His sister) is now portrayed as black. So just breaking any lore there.
Additional issues are the inconsistencies and lack of support from anyone at WOTC, try and complain about their poor product: foils that come out of the pack curled and unplayable/marked cards and no interest in replacing them because they can't control humidity...but still ensure that product quality is on a constant down hill spiral but hey saving them money.
Also from lack of promised product, box toppers for sets that have them not being put into the boxes and after all information is submitted complete silence from WOTC hoping you will just give up.
Poor leadership and R&D with making sure sets are balanced and there can be diversity: Arena proves there is limited to no diversity at all the higher ranks.
Using the secondary market to make secret lairs that is just printing money and making sure there are some good sometimes and then useless others.
Even though it has been a long time since they instituted a no set MSRP for their product basically assists in the downfall of local gaming shops- then asks why standard is dying especially in LGS.
Without the MSRP is causes distributors to overcharge for "premium" sets that in the past had affordable pricing points to be inclusive to all players not just the wealthy which is where it has been trending and continuing to get worse.
All in all the poor leadership, woke culture/inclusivity, poor product standards, active hate and treating players as imbeciles with wallets, no support that actually follows through with prodcued damaged products, and just a lack of caring for anything besides trying to extract all the money they can for inferior products is where this had lead to.

The boycott of WOTC should be done by magic players similar to DnD community. Hold them accountable for everything, get rid of the leadership that are stomping their own reputation into the mud and put R&D back into the game to really save it in a playability perspective. This won't go far I know just voicing concerns that I have and know others have also had as this is a problem to the whole of the community and is a continuing slap in the face to people that do care about magic.

I love Magic the game, but really: MTG Arena is just unplayable due to Server Problems. You loose games that you would win and you loose money. It really feels like fraud in the end.

The use of Pinkertons, a private security firm known for resorting to violence against American workers, to confiscate a box of March of the Machine: The Aftermath trading cards is both illegal and unacceptable. The Pinkertons murdered people! This incident highlights the need for companies to prioritize ethical and lawful practices when engaging third-party security firms.

The Pinkertons outrageous behavior prompted the US Congress to pass the Anti-Pinkerton Act, which aimed to curb their excessive and often unlawful tactics.

The logistics error that resulted in the wrong product being delivered to the person was an honest mistake by the seller. Using intimidation and aggression to resolve the issue is unjustifiable. The person who was threatened showed remarkable kindness in the face of unwarranted aggression.

This incident makes it clear that Wizard of the Coast does not deserve the support of its customers. I will never purchase any product from them again.