YOTEL Reviews 76

Yotel NYC is situated in a good location. It is near to Times Square, Penn Station and the Port Authority bus terminal. There are plenty of places to eat close by and there is something for every palate. On Saturdays during the summer there is a farmer’s market just around the corner on 43rd Street.
The breakfast in Yotel is not good. It is very overpriced and tea/coffee is charged for separately.
Be very careful when if you are booking your hotel as you may be charged for facilities when you check in. In our case this charge was an extra $43 per night. We stayed 5 nights so this was a very expensive extra charge. This charge is meant to cover your Wi-Fi, smart tv and ice machines etc. The smart tv in our room was not working and it took 3 days to get it fixed. There is meant to be ice available on every floor and it is only available on some.
The bathroom/toilet is separated from the bedroom only by the shower glass.
The reception staff were not very helpful and were quite standoffish. In contrast, the staff in the foyer at the self checkin/out were very helpful.
Overall I would stay in the same area and possibly the same hotel but I would be aware of the hotel’s many deficits.

Booked the wrong week in error, yes thats my fault but I contacted them less than a minute later and asked them to move and they wouldn't move.

Worse than that, they then tried to charge me more than the cost of the correct week as an 'amendment fee' to move the booking.

That's out and out profiteering and I wouldn't recommend them to anyone.

Hi there, sadly we would not stay again as our night was very interrupted by drunk people trying to get into our room at 4am. We could not sleep after that. Breakfast was very much a let down as food was very cold, which surprised us as our evening meal was lovely. I would like to thank the two young ladies who were at the restaurant tills on Saturday evening (one with possibly a Polish accent and a lovely Asian looking young lady) as they were very accommodating and approachable. The lady at the ground floor desk on Sunday morning seemed completely disinterested. Room 621 Saturday 13th to Sunday 14th May 2023 name of Stevenson.

We stayed in the Manchester YOTEL and it was brilliant, clean and a really modern room, the bar downstairs was really classy and great food, if we visit Manchester again this is where we will be staying.

Horrible rude staff spoilt our stay in Edinburgh. I wrote to the hotel via their website, not a response. Ah well, there are other hotels there. We were very disappointed.

Stayed at the yotel hotel Edinburgh could not say enough good about this hotel it has hot the nail on the head with functionality and quirky and fun and great location and great service all on the head. Just book it.

I had stayed one week on business trip. The hotel charged twice mistakenly. But it was nightmare to chase them . They didn’t sorted the issue . I am still chasing them . I never book this hotel again . The room was too dark to work . Very small room and no desk and chair to work . It is not suitable for people for business trip .

Yotel gatwick

We stayed here in sept 2022 on our way to pastures warmer and it was great. Hubby is disabled so the wet room is excellent. Customer service amazing order a drink on your tv and go and collect it from reception. Only downside was an early flight with special assistance so no lay in. I know everyone lives by their means be it hotels meals parking but for us it was perfect in every way.

TV that didn't work, 'convenient' parking which was actually a 10 minute walk away and ludicrously expensive, and a breakfast service which doesn't start until 8am - definitely not worth the £221 price, (plus the £30 parking!), so no, I won't be staying again and I recommend you don't either unless you have very deep pockets and don't mind brunch!

DO NOT STAY HERE UNDER ANY CIRCUMSTANCES - THEY HAVE STOLEN MY MONEY. After pre-paying for a room and occurring no more costs throughout my stay, I was charged over £800 without explanation. YOTEL have been ignoring my calls, emails and communication and I have yet to be refunded nearly 2 months later. AVOID - THIEVES

Yotel New York
The room was small but clean and cleaned every day of our one week trip- brilliant location for Times Square and quiet as not right in hubbub. Would recommend if your looking for some where to test on a busy New York trip !!

Claims their hotels are 4* on Google and booking.com, but then claim that they are unrated and more like a 2* (I would argue less) when you actually get to the hotel. Do not expect anything more than a 1* hotel if you stay with Yotel.

Don't go there - terrible design, rooms have no chair, no desk, and won't be cleaned. Worst of all, you can't turn off airconditioning and the windows can't be opened. It's beyon belief that this is marketed as a 4* Hotel.

Don’t stay with these guys! They charged my credit card twice and tried to tell me it’s just a pre-authorisation! Been over a month and still not seen my money back.
My bank confirmed it was a debit not a pre-authorisation.
I paid in full on booking and they took my money again when I check in
Avoid at all costs

Worst Experience of the our life. During this winter storm in on 25th Jan 2022 hotel increase the prices for the room 5 fives and worst still i have to pay $800 to a staff person in order to get a over prices rom for which i also have to pay the front counter around $550.
I have to take the room for pregnant wife. the staff is best they pushing the people they do not care about the women and children. It was indeed a Punishment from the God for many of us that Stuck at the Istanbul Airport during the winter strom.

First of all, dirty towels, they are black

Second, Hair from previous people in the room, so the rooms aren't cleaned or changed frequently.

Curry stains on the floor. like c'mon clean your carpets Yotel

Complained to the hotel and they changed our rooms and that wasn't much better.

Beds were just horrible

Chromecast barely works, why input a Chromecast in stayers rooms when they're connected to their horrible network.

you couldn't pay me to stay there again even if you'd give me a tax write off for the rest of my life. Never stayed in a hostel but you'd be better off in there. Travelodge would be heavenly compared to Yotel

For the Hotel being opened less than a year the place is falling apart and sleeping on a train would be comfier

VERY UNHAPPY WITH MY STAY...stayed here 17th 18th Dec turned up for my stay no room booked not hotels fault but THE AWFUL ITISON .. however i had to forkout another £43 for 2 nights stay including late checkout, the staff were nice and tried to help best they could as qe'd been sitting for hours trying to resolve Manager said she would give us the best room at a cheaper price, only 3 lights worked and the 3 of them flickered continuously gave me sore head, fridge didnt work, shoer leaked out to the bed area, the lights came on the bedside lamps everytime ypu moved in the bed , complained to reception werent interested one bit... about our whole experience ..SAFE TO SAY WONT BE STAYING THEIR AGAIN also our intial booking included free late checkout we had to pay for it breakfast both days werent given that and cocktails on arrival never got those either

I've stayed at Instabul Yotelair twice now and I must say my opinion is a mixed one. The rooms are comfy and clean and they come with everything you need. But you can only check in at 6PM and you MUST check out at 7 am, which is not what neither the website not the booking confirmation message said. After a 13-hour flight, waiting hours just to get the room you booked is exhausting and frustrating. We paid almost 200 euros for all of this and breakfast wasn't even included. It's not a luxury place either so the cost doesn't make much sense.

£300 for a night in Edinburgh enforced as storm damage closed the train line. Yodel has small but clean rooms but not even tea or coffee making facilities. Clearly they think they are justified to charge such high prices as Christmas shopping gets underway.