YOTEL Reviews 76

AVOID THIS PLACE AT ALL COST . Staff unhelpful , bed broken and uncomfortable and things go missing from your personal belongings

Not the best stay very disappointed !!
Room was not ready no apology from the staff . Allocated wrong room when we did get room .
Manger - (Ellie )was rude shouldn’t be in mangers roll as her people skills were poor and lacking respect .
Breakfast - what breakfast not best off food very poor choice . Looked to be cooked by microwave chef. Glass were dirty .
I will never stay here again and would never recommend it .

I called the hotel two hours after I left. I had left a pair of shoes in the room. Mind you the room is so tiny I didn’t notice them under the bed because the bed takes up the whole room. I called the front desk and was transferred to a lost and found voice mail. No one has reached out to me to even confirm my shoes have been found in going on four days. I called the front desk today and was told to call back in an hour because whomever the associate was, could not be bothered to help me. I called back again and was hung up on. I would like my shoes back. One does not pay that kind of money to stay and can't find a single person in your entire hotel to be responsive, unacceptable Bad customer service on another level!!!

Rooms are smaller then they appear on pictures.
TV remote didn't work.
Can't close bathrooms.
Construction next to hotel the entire time.
Rooms aren't soundproof.
Hotel bar/restaurant is extremely expesnive.
Worst of all they charge an additional $40 USD Resort fee at checkout which they don't include when selling through 3rd party sites. They get around this by mentioning this in a disclaimer in their cancellation policy (not in the total price like you would expect).
My price went up by 20% at checkout and they are perfectly fine with doing business this way because the woman at the desk was obviously used to pointing this out.

Very helpful and friendly staff, I use Yotel as it convenient at Gatwick Airport as I am a frequent flyer and its location at international arrivals at the south terminal is perfect. This place is a hidden gem and seems quite underrated and most people seem to want to stay elsewhere. Get up early have a shower and breakfast and feel refreshed ready for check in and prepare for the day ahead.

Nice pod hotels (the airport YOTELs are perfect for early morning flights!)

A great place to stay! We stayed at the New York Yotel for one full week and loved It! The rooms are very well laid out and comfortable for two people. The price at the top of the tourist season was pretty reasonable as compared to other hotels, and the rooms are very modern (and trendy), clean, and had all of the amenities one could ask for. The staff were very helpful too. Even though we did not pay for the "view room" option, our room on the twentieth floor had a great view! The restaurant and bar/lounge were very good but we usually ate elsewhere (depends on your taste and schedule). The hotel itself is located a short walk from Times Square in one direction, and the docks (water taxi, boat tour, the Intrepid) in the other - so close to a lot of great attractions or at least transportation to it. I would recommend "Yotel" in a heartbeat and we will stay there again when we return in the future.

Very helpful and friendly staff. Would highly recommend.

Clean modern tasty basic menu comfortable useful per hour checkin checkout system