I used Yves Rocher products in Canada for over 20 years. I found the order I just received in Denmark has much less fragrance which to me was disappointing as I love scents in bath products and is why... See more
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I had a complaint on not being able to reach their customer service. They then called me and handled the issue in a very service oriented manner.
Company replied
Received in good condition. First time using this brand. I love the smell and texture of the oil massage and body lotion. And the extra gifts, I'm delighted. Thank you Yves Rocher.
Company replied
The facial anti age cream which I normally buy does exactly what it's supposed to do.
Company replied
Company details
About Yves Rocher
Written by the company
Hos Yves Rocher er vores løfter baseret på vores respekt for og kærlighed til naturen. Vi er botanikere, avlere, producenter og forhandlere uden mellemled, og vi har lige siden 1959 tilbudt det bedste fra Bretagnes natur til rimelige priser.
Vi arbejder med 100 % vegetabilske aktive ingredienser, som udvikles, for at vi kan skabe effektive og innovative produkter med respekt for miljøet. For at bidrage til biologisk mangfoldighed dyrker vi i henhold til agroøkologiske metoder på vores økologisk certificerede marker i La Gacilly, Frankrig, hvor vores botanikere skaber magi, helt uden bekæmpelsesmidler.
Vi revurderer kontinuerligt vores emballage, vores produktion og indholdet i vores produkter for fortsat at kunne reducere vores affaldsproduktion og dermed minimere vores klimaaftryk.
Vi arbejder med 100 % vegetabilske aktive ingredienser, som udvikles, for at vi kan skabe effektive og innovative produkter med respekt for miljøet. For at bidrage til biologisk mangfoldighed dyrker vi i henhold til agroøkologiske metoder på vores økologisk certificerede marker i La Gacilly, Frankrig, hvor vores botanikere skaber magi, helt uden bekæmpelsesmidler.
Vi revurderer kontinuerligt vores emballage, vores produktion og indholdet i vores produkter for fortsat at kunne reducere vores affaldsproduktion og dermed minimere vores klimaaftryk.
Contact info
Strandbadsvägen 13B, 25181, Helsingborg, Sweden
- 042-17 77 00
- kundservice@yves-rocher.se
- www.yves-rocher.dk
4.3
Excellent
2K reviews
Hasn’t replied to negative reviews
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Reply from Yves Rocher
Tak for din anmeldelse! Vi er rigtig glade for, at du er tilfreds med både produkter og levering :)
Reply from Yves Rocher
Tak for din anmeldelse! Vi er rigtig glade for, at du er tilfreds med både produkter og levering :)
Reply from Yves Rocher
Thank you for being a satisfied customer. And thank you for this great review!
Reply from Yves Rocher
Thank you for being a satisfied customer. And thank you for this great review!
Quick delivery😊
December 13, 2021
Reply from Yves Rocher
Tak for din anmeldelse! Vi er rigtig glade for, at du er tilfreds med leveringen.
Website problems
The webside dont worked on my Android Phone I could not pay.
It works only on my laptop
December 13, 2021
Reply from Yves Rocher
Tak for din anmeldelse! og din feedback! Vi forsøger hele tiden at forbedre vores produkter og organisation og med din anmeldelse hjælper du os med det.
For many years I have been making…
For many years I have been making buissines with You and it was allways a very fine expierience. The very high and secure quality makes me feel good and the many offers also. Not to mention the fine gifts.
December 13, 2021
Reply from Yves Rocher
Thanks for your review! ⭐Thank you very much, nice that you like our products!
Reply from Yves Rocher
Tak for din anmeldelse! Vi er rigtig glade for, at du er tilfreds med både produkter og levering :)
Extremely satisfied during more than 20…
Extremely satisfied during more than 20 years.
December 12, 2021
Reply from Yves Rocher
Tak for din utrolig fine anmeldelse!
I am really satisfied with my purchase
I am really satisfied with my purchase. The parcel arrived quickly. Everything is fine!😊😊😊
December 12, 2021
Reply from Yves Rocher
Thank you for being a satisfied customer. And thank you for this great review!
Reply from Yves Rocher
Thanks for your review! We are really glad that you are satisfied whit your purchase.
Quick delivery, but a few items were missing
Quick delivery, but more than half of my order was missing in the first package (I guess it went a bit too fast when they packed it, with all those Black Friday orders coming in). Had to call the customer service. The person there was nice and helpful and I received the missing items a few days later in a separate package.
Other than that, all items are as expected and this is the only time I experienced this kind of packing mistake from their end (had previously ordered from Yves Rocher many times).
December 9, 2021
Reply from Yves Rocher
Thanks for your review! We are really glad that you are satisfied whit the delivery. And satisfied with the help you received when you contacted customer service.
Easy and Quick.
December 9, 2021
Reply from Yves Rocher
Tak for din anmeldelse! Vi er rigtig glade for, at du er tilfreds med leveringen.
Allways quick deliverance and great…
Allways quick deliverance and great products. The fragrance is superb.
December 8, 2021
Reply from Yves Rocher
Tak for din anmeldelse! Vi er rigtig glade for, at du er tilfreds med produkterne og duftene!
Reply from Yves Rocher
Thanks for your review! We are really glad that you are satisfied whit the delivery and intro gift.
Very satisfied!
I have been a member for many years. I have always been very pleased with what I have bought and with the treatment you give your customers.
December 6, 2021
Reply from Yves Rocher
Tak for din anmeldelse! Vi er rigtig glade for, at du er tilfreds med både servicen og levering :)
Reply from Yves Rocher
Thank you for being a satisfied customer. And thank you for this great review!
Had to pick up the parcel 9 kilometers…
Had to pick up the parcel 9 kilometers away☹️ In another village.
December 2, 2021
Reply from Yves Rocher
Tak for din anmeldelse! Vi vil endnu engang beklage at du fik hente din pakke længer væk end normalt.
Vores kundeservice har været i kontakt med dig vedrørende dette og håber at løsningen kommer at fungere for dig. Med venlig hilsen, Yves Rocher
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