Strange bait and switch experience after ordering sandals, they sent me a pair that had completely different heels than on the photo and was definitely not the correct heel height. Size was correct an... See more
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I have been using Zalando Lounge for more than 6 years. However, during last six months they are sending items that are damaged or in wrong size, and if you report it you get a generic answer: we are... See more
Received two damaged ”art frames”. Insufficient packaking with both separate packages (most probably) led to bumped corners. At first the price was refunded, but then it was denied and a customer... See more
Totally unprofessional store that promotes cheaper products than the mother store Zalando. When you order they cancel due to that they run out of stock, but they seo the same product for a higher priv... See more
1.5
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979 reviews
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REN BONDEFANGERI !!
AGAIN A MAIL ! " SORRY WE CAN NOT DELIVER...." !!!!!!!!
I placed my order ages ago...was promised it would arrive in time for christmas....and today I got this message from your s**t company :
Unfortunately, the following product is not available and cannot be delivered. We apologise for any inconvenience. We have already refunded you your payment for this item. As a gesture of good will, we will provide you with a €7.90 voucher for your next order (valid for 4 weeks after this date, minimum order value €30). Your personal voucher code is: ........
WHAT A F****** JOKE !!!!!
I now have to rush out and find new gifts...and on top of that you offer me a voucher of € 7.90 ???? ( with a minimum purchase of € 30 !!! )
SUNDAY YOU SEND OUT ADVENT GIFTS...VOUCHERS OF € 10,00 !!!!!!!!!!!!!
This is the SECOND christmas related order you have messed up....3 days ago you informed me that :
"We regret to inform you that the shipment of your order 13501000112821 has been slightly delayed. A high level of demand has caused our suppliers to experience some difficulties with deliveries.
We expect to receive the articles you ordered within the next 14 days and will then deliver them to you. You will receive a shipping confirmation from us via email as soon as the goods have left our warehouse."
Which means that it will most likely arrive AFTER christmas !!!!!!!!!
As if THAT isn't enough you cash in our money - the minute the order is placed...which means that I have been giving you an interest free loan...FOR NOTHING !!
I WONDER IF THE PRODUCTS WERE EVER THERE ??????
THIS SUCKS....YOUR COMPANY SUCKS... NEVER HAVE I BOUGHT FROM A WEBSHOP WITH LESS INTEREST AND RESPECT FOR THEIR CLIENTS !!!!!
December 9, 2014
Unprompted review
Be careful with this company!
Poor service and respond. This is Germany unprofessional company. I didn't receive my delivery and almost month waiting my refund back. Opened dispute with Pay Pal and hope I get my money back and never again going to order from them.
December 1, 2014
Unprompted review
Bad communication and attitude from the "danish" Customer Service..
I've before bought things at Zalando with a good experience, so I accepted an invite to be a member in the "exclusive" Zalando Lounge.
I made my first order recently and just wanted to check up on the very long delivery time (up to 1 month!?), so I called up the "danish" customer service number to get an update, but instead I got a rude and arrogant person on line.
If I ever get that kind of poor experience from Zalando Lounge again then they will loose me as a customer, period!
September 25, 2014
Unprompted review
Returned article? Money back? Maybe...
They draw money immediately, even if delivery is a long time in the future.
I chose to return the product, which went quickly. The money I have not seen soon as a month after they have received the package and acknowledged!
Their customer writes in reply to me:
"In order two resolve this matter for you, we kindly ask for your patience
We will direkt contact you as soon as we have the received the Requested Information.
Thank you for your patience and understanding."
Yes they are cheap, but they do everything, I will not shop there again.
Only Zalando.com I trust!
September 22, 2014
Unprompted review
Cheap prices!
A really good website to make a good bargain! Prices are way cheaper than on other websites, so I have picked up many very good deals. Bought several Christmas presents there, just be aware of the long delivery time. However, the cheap prices makes up for that!
December 28, 2013
Unprompted review
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