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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them excellent and diverse. The website is frequently highlighted for its ease of use and navigation, making the ordering process simple and quick for many. Additionally, consumers often commend the fast and reliable delivery service, noting that items arrive promptly and are well-packaged. However, some customers also noted issues with product delivery, specifically mentioning receiving broken items, such as mugs, upon arrival. A few other people also felt that the company was not responsive to their inquiries, with one instance of not receiving promised samples and another experiencing a printer malfunction shortly after purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Customers consistently praise the high... See more

Website

People report positive experiences with the website. Customers consistently praise its ease of use and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and quick delivery times,... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of ordering,... See more

User experience

Customers had positive experiences with user experience. Reviewers consistently praise the website for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Xpres never fail to meet our expectations. Fast delivery, great customer service and amazing products. I am in love with their oversized T-Shirts and also I can't wait to receive my sequin patches to... See more

Company replied

Rated 5 out of 5 stars

mugs good quality packing not great few broken on first delivery, but probably handled badly as well by delivery company. Still prepared to order again and hope for full quota this time

Company replied

Rated 5 out of 5 stars

I’ve been using xpres now for over 12 months . I buy all my clothing for my dtf and sublimation orders from here , quality is really good and delivery is A+. Also customer service is some of the best... See more

Company replied

Rated 5 out of 5 stars

We have had business dealings with Xpress for at least 2o years (maybe longer?) and they have never once let us down. All staff are very helpful and efficient. Easy to navigate web site and quick deli... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

Xpres is the UK’s number 1 digital transfer specialist with a huge range of hardware and support products for sublimation, sign making & textile transfer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great to work with

I’ve bought from this company for over a year and my experience has been overwhelmingly good.
We had one order go missing (not their fault) and they sorted it & have always been great to deal with if you ever need to speak with them.
Their clothing is great quality, HTV is the best we’ve ever used and their printable transfer papers work really well too.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

sublimation

I ordered several sublimation items to try out. The delivery was really quick.
Maddy from Customer service has been very helpful. I can't wait to try out the items sent to me. Thankyou xpres.

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service and no refund issued

Placed an order for a Heat press for next day delivery, order item early to ensure it would dispatch on time and item was instock. Waited around the next day as it was pre 12 delivery and item didn't arrive. "Warehouse" had supposedly sent it standard past even though I paid for next day delivery.
Called Customer service to say I wouldn't be around for delivery and that was the reason I ordered 24hr delivery service.
I cancelled the order with the customer service agent, I was advised I'd receive confirmation of my cancelation. I am still awaiting confirmation of order cancellation and I still don't have my refund.

June 4, 2024
Unprompted review
Xpres logo

Reply from Xpres

Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience you experienced with your recent order.

We understand that our warehouse error in not sending your heat press with pre-12 delivery caused significant frustration. We are truly sorry for this oversight and any inconvenience it caused you.

We are pleased to inform you that your refund has been processed now that the heat press has been returned to us. You should see the refund reflected in your account shortly.

Thank you for your patience and understanding while we resolved this issue. We value your feedback and will use it to improve our services to ensure such issues do not occur in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Great service as always

Great service as always. Ordered before 3pm and had delivery next working day. Quality is amazing on both different types of tees ordered. Be back soon for more, thank you

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Seamless ordering system

Seamless ordering system, arrived quickly, really pleased with the press. Will probably need more than one person to lift it!

April 2, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

Stopped returning my emails and calls after it became clear that they sold me the wrong product and refused to offer any compensation (even though I need to buy another product). So they lied or otherwise mis-sold me £1,500 of kit. Wish I had checked here first. Note that the better ratings are all within the last couple of months in attempt to offset all the one star reviews. Suspicious to me as none are verified buyers.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Xpres...very happy with them.

Xpres have always been quick with delivering the items purchased, and always on hand with advice too, if you run into any problems. Being a small business, it's always nice to know that help is there, if needed. Thanks for a great service 👍

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve had all positive experiences…

I’ve had all positive experiences buying from here. Super fast dispatch and shipping! Great quality clothing items for sublimation.

December 19, 2023
Unprompted review
Xpres logo

Reply from Xpres

Thanks for the review! Glad to know that our product range and service works for you.

Rated 5 out of 5 stars

Great choice of sublimation items

Great choice of sublimation items. I especially love the Vanilla tshirts.
My only negative is the postage. I am just a hobbyist so buying over £100 is too much sometimes. Although they do 'Free Deliveries' every now and again which is great.

January 15, 2024
Unprompted review
Xpres logo

Reply from Xpres

Thanks for your great review and feedback. We appreciate that the postage can be a burden so we do our best to pass on any savings with regular special offers so make sure to keep an eye on our website!

Rated 5 out of 5 stars

Really easy to deal with

Really easy to deal with, excellent customer service. Orders are always well packaged, accurate and arrive quickly...if you keep an eye out for them, they also do some great offers.

January 15, 2024
Unprompted review
Xpres logo

Reply from Xpres

Thanks for the great review! Glad to see you enjoying our service.

Rated 5 out of 5 stars

Xpres -nothing negative

I am astounded that Xpres has negative reviews.
The website is great, love that I can check exactly what I ordered before, and the way everything is set out for ease of finding.
Well, my orders arrived super quick, 24 hrs later, all was correct and the product prices are competitive.
I loved my experiences with Xpres

November 28, 2023
Unprompted review
Xpres logo

Reply from Xpres

Thank you very much for your kind words. Glad you have enjoyed your experiences!

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