123floor Reviews 681

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

So happy with my new floor. The team are great. Good advice from the start. Very patient with providing different samples. Great coordination with scheduling the work. And father and son team Paul and... See more

Rated 5 out of 5 stars

We had a new Amtico floor laid by 123floor and i can honestly say we are delighted with the floor and the service we received from 123floor. Everything from the initial sale, through to the fitting wa... See more

Rated 5 out of 5 stars

Another first class experience from 123 Flooring. Transformed a 1999 carpeted hall floor into a really stylish classic amtico flooring. Right from the start of selection and ordering by Charlie, measu... See more

Rated 5 out of 5 stars

Have just had new carpets fitted throughout our town house. Just one word can be used to describe your service.. Faultless Your precise and well trained and professional fitters with a can-do... See more

Company details

  1. Carpet Store
  2. Flooring Contractor
  3. Flooring Store
  4. Rug Store
  5. Wood and Laminate Flooring Supplier
  6. Wood Floor Installation Service

Written by the company

Leading flooring retailer in Hertfordshire and beyond. Carpets, Wooden Floors, Amtico, Karndean, all with our lifetime guarantee, finance available.


Contact info

4.8

Excellent

TrustScore 5 out of 5

681 reviews

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Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service from helping us to select the right carpeting and wood floor for us through to the carpet fitting and the installation of our beautiful floor. We hit major problems when the first team arrived to lay the wood flooring which meant that the work was postponed while remedial works were done. This was handled with efficiency and thoughtfulness for us, we were kept up to date with progress and all of the teams from 123floor dealt with the remedial works and then through to the final installation with professionalism and care. In addition to the carpet fitting and wood floor installation, we needed carpentry work which was also carried out to a very high standard. All of the chaps that worked in our home were nothing short of excellent and we would highly recommend 123floor (and 456fix) to anyone. Brilliant!

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great local company

Excellent advice, range of products and service. Fitters did a great job, are professional and friendly. Mel in the office was great at handling my many queries. 123Floor have laid Amtico in 2 rooms of mine recently, and also one in 2018.

September 6, 2022
Unprompted review
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Reply from 123floor

Thanks for your review P, we look forward to working with you again. Have a look in our new showroom in Wrest Park Silsoe when you're looking for flooring in the future.

Rated 5 out of 5 stars

Quickstep vinyl flooring

I just want to say thank you so much to you, Rob & Charlie for your help. You guys have been absolutely brilliant from day 1 with your advice, help and support. Even with the issues of changing the dates you guys were great.

The floor looks really nice and we’re more than happy to recommend you to other people.

Thanks

Sanjeev

September 1, 2022
Unprompted review
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Reply from 123floor

Thanks Sanjeev, it's always nice seeing the finished job on a large project. Marc

Rated 5 out of 5 stars

A-star customer service

From the moment we walked into the store, the advice we received was most welcome. The fitters were professional, on time and cleaned up after themselves. A very satisfied customer.

August 25, 2022
Unprompted review
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Reply from 123floor

Many thanks for your review, we look forward to seeing you again soon. Marc

Rated 5 out of 5 stars

A highly professional service

A highly professional service from start to finish. Helpful staff when I visited the sales room and excellent communication since I placed my order right through to the flooring being installed last week.

A really excellent company and a refreshing approach to customer communication.

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - prompt, efficient and knowledgeable. I have used 123 & its’ sister company 456fix three times now, and have found their services to be reliable and good. Very professional set up.

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

123floor - a fabulous company

123floor have been a pleasure to deal with from the moment we walked in to their showroom. Friendly, knowledgeable, well organised and problem solvers. This is the first time I’ve done any renovations and they’ve helped me remain calm throughout the process and no question I’ve asked (and there have been many!) has been a problem for them. A truly lovely and trustworthy team and I’d use them again and recommend them in a heartbeat. Thank you 123floor!

July 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great service & Great Carpet

Just to say thanks to Marc and Bethany for the help and great service they provided. No pushy sales talk, just good advice clearly explained, reasonable pricing and great efficiency. And thanks to the fitters who did a splendid job. Definetely a recommend from me.

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

Carpet for Stairs

We went to 123floor to have our stairs carpeted after receiving a ridiculously inflated quote from a major national chain. Charlie was incredibly knowledgeable and spent lots of time helping us choose something that could withstand our dog. They sent someone to measure and handle the fitting. Price was very fair and we are thrilled with the results.

June 14, 2022
Unprompted review
Rated 5 out of 5 stars

Careful diligent fitting

I was very happy with the care taken to get the fitting of my carpet and laminate tiles correct. My house (and skirting!) was respected and dates and times were met.

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from outset

Excellent service from outset. Help with samples planned dates for prep and completion all happened as promised. Great team and really happy with finished flooring. A large area which looks stunning. Thank you to the whole team.

May 3, 2022
Unprompted review

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