123floor Reviews 681

Just a stair carpet in a small house, not the biggest job ever. But the professionalism of everyone I dealt with at 123 Floor was great. Helpful advice, a good quality job completed in the promised timescale. Highly recommended.

I had a great experience with 123floor and 456fix. Every member of the team responded to my questions quickly and effectively and there was good communication across all of the teams. Father and son Paul and Paul did a fantastic job on the floor (amtico), I am so pleased with it and it has made such a difference to the house, especially the herringbone design! The carpet team were fast and high quality and Gary sorted all building related jobs. I would 100% recommend 123floor, 456fix and every member of the team.

Great service from 123 Floor which was recently fitted!
They are very professional from start to finish, would highly recommend!

There was a small area (12" x 6") around the dining room window which slightly dipped and I asked if this could be straightened in order for the skirting board to could sit level against the flooring. I was given assurances that this could be done.

The fitter decided to screed one third of the dining room floor and now I am left with dining room chairs that rock which did not beforehand. Charlie Mil-Homens response was "I can 100% assure you that if you had stated on any occasion that you had to have a spirit level perfect floor we would have stated this would not be possible."

Although the dispute was raised with the Ombudsman and I was compensated the matter does not end there. I am left with a floor that is uneven; no flooring company wants to touch/rectify a job that another fitter/company has done; it would cost far more than the amount of compensation received and any guarantees that 123floor made in their contract become null and void. See below:
• Quickstep 25 Year Product Guarantee if purchased through 123floor
• Lifetime Fitting Guarantee if installed via 123floor

Please note: Quickstep have clearly stated they will not guarantee bad workmanship.

123floor have covered their costs and take no responsibility and I am left with a problem that I never had before and with no means to rectify.

Dealing with Charlie in the showroom was painful. He spent too much time telling me how busy he was.

They were friendly and easy to work with, great communication, everything was on time, and floor looks great!

I just got 2 bedrooms flooring done by 123 floor.
very happy with the whole process from ordering to finally fitting. happy with fittings and my house was left clean and beds put back. big thanks to Kevin.

Really first class service from start to finish.

The home visit by the rep was really helpful. Clearly very knowledgeable and assisted us greatly. The showroom visit was easy - even as covid restrictions eased. The fitters were excellent. The carpet is a great product and well priced. Could not fault the service in any way.

Exceptional service from sales to fitting the carpet.
The guys that fitted the carpets were super-efficient.
The furniture was left exactly as it was previously, they were so tidy and the carpets look great.

Superb service from a local carpet company who just fitted our 3 carpets; from choosing the carpets to quote, to final install was all done professionally, including the after sales care! Highly Recommended.

New kitchen floor.
I am very happy with my new kitchen floor, laid yesterday. Your fitter was friendly, competent, careful, efficient and no time wasted. All fittings needing to be moved were put back in place, and the floor hoovered.
Thank you!

We are very pleased with both the wooden floor and the carpeted stairs that were recently fitted by 123. The service was great from start to finish. The fitters were very professional and worked very hard and very considerately. I wouldn’t hesitate to recommend 123 Flooring!

We have used this company before to fit our kitchen floorboards, and decided to use them again to replace stair and landing carpets. Unfortunately, they identified after the old basement stair carpet was removed that some work was required to damp proof the stairs and also to repair plaster work. We were very happy that they provided excellent support to sort this out. It took longer than we originally hoped because of unforeseen problems with the stairs, but we found 123Floor to be efficient, helpful and professional, and would be happy to use them again.

Very good service, The lino fitters arrived early, and
later on Robert came from head office, and kindly helped me with the white goods.
What a pleasure they go beyond the mile to help.
I wish them all well in this difficult time.

Have just had new carpets fitted throughout our town house.

Just one word can be used to describe your service.. Faultless

Your precise and well trained and professional fitters with a can-do attitude are a credit to you! Your office staff were reactive and professional.

Cannot fault this company in any way!! Thanks everyone.

We had a new Amtico floor laid in our Kitchen and conservatory. The job involved removing the old floor and laying a new Amtico floor.
123floor were polite, efficient and did a great job and the new floor looks fantastic. The price was also competitive.
I would definitely recommend 123floor to anyone.

Helpful service and advice in the store, excellent fitting job and flooring looks great

Got a variety of flooring as part of a renovation. Good service and advice from 123floor, as well as managing to cope when the timings were amended.

123 Floor have fitted various types of flooring for us over the years, the most recent being vinyl tiles in the main bathroom and downstairs cloakroom. Cannot fault the service we have received, Charlie and Rob are very friendly and helpful and the fitters are on time and professional. Would defintely recommend 123 Floor to anyone and will be using them again in the near future.

Regards

Natasha Harrop

As usual 123floor did an excellent job.I have recommended them to a friend.I will have some more work for them in a few weeks.
Dr Chris Hanbury