ACWholesalers .com Reviews 98

Ordered what we thought was a heat pump. Got it to the house, it wasn’t correct. They’re now charging us $245 to return it to them with no ounce of apology other than “sorry you don’t agree with our standard procedures”. Will NEVER use them again for anything!!!

We purchased a LG mini split unit and the unit arrived defective. LG has sent 4 circuit boards and fan motors. And now wants wants to send another board and motor. This was ordered in July, it is now almost Christmas and the customer has yet to be able to use this product. To try and get A C Wholesaler to replace this lemon has been fruitless. Never had a problem with any other Ac's we purchased before and this is the only LG we have or will order through this company.

Do not order from ac wholesalers .I've tried to order from them twice and did not get anything either time.First time we were doing a unit swap out and they told me i would have the unit that week and did not happen. Second time i was not in a hurry so i ordered the unit the guy told me 4 to 6 weeks but they had a shipment coming in so i should have my unit in 2 weeks. Did not happen. After 3 months i canceled the order and told them that they need to quit lying to the customers.

Ordered a furnance, never came. One response saying someone would get back to me. Almost 2 months later and now ordering from another company. I definitely wouldn't order from them!

It’s been two months since we placed an order for a mini split. They sent us the condenser within 7-10 days but not the wall unit. We kept calling to find out where the wall unit was and the customer service reps either tells us it’s on its way or it’s on back order and will be on its way in 2-3 weeks. It’s now winter where we live and it’s very cold and we have only a supplementary heater. We’ve told every single customer service person that we’ve spoken to. They tell you what you want to hear on the phone but there’s never any follow-up about the product status as promised nor a product that shows up.

We started shopping around for a wall unit from another retailer since we have not yet paid for that (they don’t charge you until they send something). However, no one will sell us a wall unit as an individual piece due to warranty policy. We’ve come to terms with having to return the condenser and starting all over with a purchase somewhere else. We called the ACWholesalers about this return and they said they would charge us a fee to return / restock it!

So let me just be super clear: they sold us something that we cannot use because they cannot provide the other half of the product. They also told us they have to be able to resell it – so they are going to turn around and sell someone else a product knowing that it cannot be used without the other half. When we placed the order there was never an indication that part of this product set was not available...Now they want to charge us for returning something that we cannot use because THEY cannot come through with the entire product!!!

Update: Nearly 2 months (when temps have reached the 20s& 30s) later with only a small supplemental heater, the other half of the unit suddenly arrived. Had this company been transparent that they could not fill the order as they said they could or indicated back order, we would have never placed this order. They were also somehow able to use a debit card that has been closed to charge me for the other half of this order. The bank had sent me a new card after I ordered the unit set and paid for the first half of the order. I called to let ACW know and they said they would call me when the old card is rejected and they then could get the new card number. As I said, somehow they were still able to use the card number.

Ordered a propane wall furnace was sent a natural gas furnace sent it back they shipped out a new furnace showed same furnace nautral gas we need propane now this is going on for 2 months and still no refund or the right furnace! Multiple emails and phone calls and no answers no refund.

Zero star would be better. AC Wholesales stole our money and time. If you order from this company (we highly recommend not) be sure and get the correct item. I accidentally ordered a natural gas heater (Rinnai) instead of a propane heater. My mistake! So we paid the $224 to ship back on our own dime. But then.....no refund. I’m talking about a $2,276 item! We called, we waited, we emailed, called again, and again and again. Hours upon hours and months of our time spent on the phone. At one point the lady who helped me told me it was in the warehouse and we would get our refund within the week. Did that ever come? No! So it was more calling, more being on hold for hours, and more explaining ourselves. We had to send in documents, emails, proof of shipping back, etc.
it wasn’t until we finally contacted our credit card company and told them the situation did we finally, finally get our refund back from the company!
From the time we shipped the heater back to the time we actually received our refund it was almost 5 months!!!!! We feel like we should’ve been compensated interest and late fees and been compensated for the time we had to spend on the phone and sending them all the correct documents to prove we bought the item and shipped it back.
I wouldn’t touch this company ever again with a 10 foot pole. Worst customer service we’ve ever experienced.

Ordered ductless AC on Oct 8, ship date would be Oct 19. received email saying equipment would be delayed.
tried to contact on Oct 19 could not reach anyone in order service department. on hold for 20 minutes, then 27 minutes after which it rang and extension 516 automated answer said mail box full. Online chat did not work either with multiple tries. tried to cancel order by telling the new order department (press 1) I was cancelling order where I was instantly transferred to the non answering customer service. At this point I am cancelling credit card payment. Can't wait an indefinite period of time.

Added later comment on 11/15/20: I have seen from AC wholesalers, since my original order in early October what appears to be a sincere effort to be clear as to the shortages (Covid caused) and their impact on anticipated delivery schedules.

Thieves!! Run away from them! Currently have filed a Better Business Bureau claim and about to file a small court claim as they told me to ship the furnace back to them at a Bolingbrook, Illinois location (4 hours away from my house). I own a 3rd party delivery company so i had my driver deliver it. The recipient signed my paperwork stating "all 3 packages received in good condition". This was om 8/12/2020. We are just days away from October and I still dont have anything and they just keep saying they haven t received it and that the location they had me return it to is just their 3rd party company and they have to get confirmation from them before they can refund me. So now i have to go to court with these clowns over an $1,800 order. Senseless, thank goodness my furnace works and this was just an upgrade to get central air otherwise my son and I would be very cold right now as its not even hot here anymore but freezing in the mornings. Filing a claim next week probably will post all evidence on youtube and every other review site for them to ensure nobody else gets hurt by these thieves. I wish it was a way to give negative stars for rating this company that's how sorry they are. Their website doesnt even allow you to post accurate reviews so dont believe what you see. If you post a negative review it will error and tell you "please correct your story and experience" until you write something positive I have pictures of that also. Completely unprofessional liars, thieves, and morons

First of all, do not buy anything that LG makes. All junk from China. Secondly, If you buy a PTAC unit, know that when it quits after a month, it will be your responsibility to find a technician to diagnose the issue. Then send in a form to AC Wholesalers to review to see if they will replace the unit,cover the parts or do anything at all. I hope you don't need a quick resolution as I do, because it's not going to happen. Also, good luck finding an HVAC guy who will even look at a PTAC unit. What a joke warranty.

Price and delivery were good. Little did I know that the unit their sales rep promised me was missing the HEAT COIL...now I have to pay $100+ to get one and wait for it so my AC guy can come back out and charge me another service call fee to install the unit.

Make sure you verify you are getting the correct parts

I BOUGHT A MITSUBISHI MINI SPLIT FROM THIS SITE. SAID IT WOULD BE SHIPPED IN 5-7 BIZ DAYS. I WAITED AND THEN CHECK...THEY SAID 1 MORE WEEK...I WAITED AND THEN CHECK AND THEN WAS TOLD 2 MORE MONTHS. I CANCELED MY ORDER. IF I DID NOT KEEP CHECKING IN, I'D STILL BE WAITING AS THEY SEND NO UPDATES (ESPECIALLY FOR A 2 MONTH DELAY!) . AWFUL AND NEVER AGAIN! WAIT TIME ON HOLD EVERY TIME YOU CALL WILL BE AT LEAST 30 MINUTES. ONCE, IT WAS CLOSE TO 2.5 HOURS!!!!

Terrible. They told me they had an AC fitting kit in stock. They didn't and just plain lied. I called to chase the order and they still claimed they had it. All lies. Then trying to cancel the order was very difficult. DO NOT BUY FROM THIS COMPANY

This is one of the worst companies I have ever dealt with they offer low prices because they often screw up orders and then go deaf to the client. This company has a track record of screwing the customer and purchasing through paypal is no protection because paypal is in bed with them. These 2 companies should be banned from operation in this country.

On 11/07/2019 I had installed a brand new 3 1/2 ton Payne AC Condensor made by Carrier installed by a professional AC Service company.
On 08/04/2020 the compressor went out. I hired a certified AC professional to troubleshoot the unit and filled out all the warranty paperwork with AC wholesalers who i bought the unit from online in Nov. of 2019. Acwholesalers said the unit was under their warranty and would contact Carrier to get the price of the part and get it ordered for us.
At firstt it was Acwholesalers fault for being slow. It was always 1-2 business days to get back to us. The emails we sent them always told us to do the steps we did to start the process all over again.
After callinf 5 or 6 times in 2 weeks I asked for the number to contact Carrier to see what the program was. Acwholesalers informed me that they only contacted Carrier by email. I asked for the email address to talk to Carrier. They have not sent the email address yet. I asked to talk to the warranty dept or get their direct email address. They still haven't given either.
The AC went out on Aug. 4th and it is Sept. 4th and still no AC. I am a 73 year old 100% service coneected Disabled Vet. I have double lung cancer and emphysema. I am on blood thinners and oxygen. I need AC to be able to breathe without problems. I have told this to ACWholsalers and still haven't gotten a responce.
They Don't Care
Still Waiting.

Wayne K.

I agree with the reviewers re: return efforts. I bought a $1000 propane heat unit 6-8 months ago for my shop which worked well. Unfortunately an accident in the shop not caused by the unit destroyed the unit. I reordered the replacement unit but mistakenly ordered the natural gas variant. Because of Covid I was not able to get a workman out for 2 months who then pointed out my mistake. I immediately called AC, they responded that the 30 day policy was inviolate. I then went on the website and ordered from AC the proper propane replacement unit($1000). Called back and spoke to the highest manager who would talk. In addition the wrong unit was still in original packing and on the pallet and protected. Everyone was polite and said they might extend returns for 1-2 weeks but 1 month was too much. No good reason just too much (even though I had shown good faith in reordering the replacement unit from AC). So just beware when ordering because they definitely are not a cooperative company in these difficult times!!!!! I should have ordered the replacement from a different retailer.
CANCELLED NEW ORDER 24 HRS LATER BUT STILL HAVE NOT RECEIVED NOTICE OF CANCELLATION! SOMETHING BAD IS GOING ON WITH THIS COMPANY!!!!!!!
AFTER I SUBMITTED THIS AND ASKED THEM AGAIN THEY FINALLY SENT ACKNOWLEDGEMENT OF CANCELLATION!

The LG Mini split is awesome!
AC Wholesalers ads are a little misleading the Accessories list is more like a necessity list.
The plastic line set cover is flimsy and cheap and expensive!
They used a shipper that promised a short delivery truck and a lift gate when the package got to Phoenix they gave it to another shipper that only has Semi and 53' trailers.
Again love the LG Mini Split!!!

Absolute worst company to order from. I have been waiting over a month for my order ACW2519914. getting a hold of anyone takes 3 to 4 hours, just to hear "we are sorry for your inconvenience". No one calls back or addresses my order. They were quick to charge my card for prompt payment.

My experience with ACWholesalers:
first-order promised within 2-weeks never happened they don't have the product they promised 18 Seers AC unit the order was on hold for over a month and no notification. I have to call never get through until I decide to downgrade to 16 seers unit. the order was processed and shipped was within 3-days.
the shipping company was great.
the packaging was excellent I leave in NJ and the delivery was from Illinois I was concerned. unit installed problem with starting up due to unit software was not updated. I was lucky that my Technician was a licensed AC installer and a HI Tic person. he was able to download the latest software and get the unit to run. ACWholesalers is not a scam I believe they buy in bulck certain model number the rest they try to get it for the customer at a bargain price. they are not adequately staffed neither they have a technical team to support your need. it was a scary experience and what saves me is my great installer. so buy from them if you have a good installer and make sure you buy the proper thermostat that goes with high-efficiency units .. its about $400 to $600 extra.
good luck

Buyer BEWARE ...this company sent a unit that had been returned previously ...not factory sealed with hand written customer service numbers written in operator manual. Informed ACWholesalers two days after receipt of unit for it doesn't work are no way concerning themselves with replacing it. We got your money...sorry about you luck customer! Don't buy into those 5 star ratings
for they are BOGUS. DISHONEST COMPANY!!!!