Adairpaxton Reviews 

215
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and effective. Many highlight the excellent service, noting its efficiency and how it makes processes like sales and rentals stress-free and straightforward. Specific team members are often mentioned for their valuable expertise and proactive support, ensuring all matters are handled effectively. Reviewers particularly appreciate the prompt response times and clear communication, with staff often going above and beyond to address queries and ensure satisfaction.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and consistent... See more

Response time

Customers had positive experiences with response times, consistently finding the service to be quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since Victoria Munden became our Adair Paxton rep I feel that we have enjoyed excellent service. Her response time is amazingly fast and she deals with issues quickly and efficiently. From our huge ro... See more

Rated 5 out of 5 stars

Throughout the whole process which seemed to hit so many bumps in the road ,Victoria and Alix were there to ease the pressure and resolve all the issues.No House Sale is completely stress free but it... See more

Company replied

Rated 5 out of 5 stars

Victoria and Alix have been exceptional throughout our sale, proactively chasing the parties involved to keep things moving along efficiently. They have been very patient with me calling frequently wh... See more

Rated 5 out of 5 stars

We have had very positive dealings with Adair Paxton so far. They made the process of applying for the property we rent from them very straightforward and easy to follow. All the staff we have engaged... See more


Company details

  1. Money & Insurance

Information provided by various external sources

A firm of RICS Chartered Surveyors and Estate Agents based in Leeds. We offer a full spectrum of property services including selling, letting and managing both residential and commercial properties, block management, surveys, valuations, lease renewals and rent reviews. Proudly celebrating our 160th Anniversary!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(215)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Just bought a flat through Adair Paxton and they were brilliant. Victoria at the Horsforth office deserves a special mention for being wonderful throughout the process. Excellent customer service. Thank you!

May 11, 2022
Unprompted review
Rated 5 out of 5 stars

Phenomenal team

The team at Adair Paxton have been fantastic throughout my time at the property. They are always responsive to emails and when unfortunate circumstances made my tenancy unviable they were beyond helpful in sourcing a new Tennant and making the process as easy as possible.

I cannot recommend the team enough.

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

Superb management

Adair Paxton has been the Managing Agent for our block of apartments for over 12 years and have consistently performed to a very high standard. As a consequence the development continues to improve and the presentation of the site is first class.
From a personal viewpoint I have had superb support from Steve and Dan in successfully resolving issues with respect to my own apartment and am very grateful for their efforts on my behalf.

May 4, 2022
Unprompted review
Rated 1 out of 5 stars

These are a rip off they took 150…

These are a rip off they took 150 holding fee say it is refunded on your first month's rent but they kept it when we was refused the house through an issue we was not aware off complete rip off

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We had excellent customer service from Adair Paxton. Both Victoria and Katy were excellent. They kept us well informed at every stage of our sale. We would definitely recommend them

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

Rented a flat with them for a number…

Rented a flat with them for a number for a number and there were really friendly and professional. Guy Roberts from Leeds was really good and responsive. When I left the flat, he was very sensible in the amount they deducted from the deposit.

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

A challenging time made easier by an exceptional sales manager.

I can't speak highly enough of the sales manager, Victoria, who saw me through the sale of my parents' home under extremely sad circumstances. She was patient, kind, compassionate and always professional. She listened to us consistently and saved me time and stress by making sure appropriate, credited professionals could take care of things like changing locks, or clearing the garden. I frankly don't know how we would have managed without her.

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

I’ve rented with Adair Paxton for 6 years

I’ve rented with Adair Paxton for 6 years and it’s been a really positive experience (especially after renting in london for a long time with bad agents- their team have been a breath of fresh air! ). I don’t think I’ve ever had an issue which hasn’t been resolved quickly- and they are always polite and professional

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

Kam at Adair Paxton has been fantastic…

Kam at Adair Paxton has been fantastic and professional throughout our communication. Together we worked out a plan that was suitable for all involved. He rang me when he said he would and stuck to his word. 5 star service
Thanks again

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

5 star lettings agent.

I deal mainly with Julie in the lettings team and I couldn't wish for a better agent. She keeps me up to date, chases rent when necessary, she's thorough to every detail, on every part of our tenant/agent/landlord contract.
Absolutely top class, I've never experienced such a good work ethic.. she and the rest of the team make property letting hassle free for me!

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Leeds office

Leeds office - As a tenant, I always felt that my queries were answered and actioned very promptly. Couldn't recommend highly enough.

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

Property managed

I have a property that is managed by Adair Paxton, they are very efficient in their job, great at finding new tenants and keeping me informed of the tenants queries or problems, a very helpful and friendly team.

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

Having sold a number of properties…

Having sold a number of properties through Adair Paxton, I have always found the staff to be very knowledgeable and exceptionally helpful, especially Nicola and Victoria.
I have also used the lettings office and have had equally good service from them, particularly Molly, who is always keen to help

March 28, 2022
Unprompted review
Rated 5 out of 5 stars

I can only highlight their high…

I can only highlight their high efficency and professionalism. Never had an issue, actually whenever an issue came along, they always fixed it promptly. Very satisfied 😊

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We are a small commercial landlord and we have used Adair Paxton for over 20 years to help us find new tenants amongst other things. We would highly recommend them for their professionalism and we have a great relationship with the staff, Simon and Alfie in particular.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Great

On the whole I have always found Adair Paxton a pleasure to deal with... and being a tenant of a flat in one of their properties for many years I would hope these words carry some weight.

My property's caretaker and all the Adair Paxton staff that I have dealt with do - and have always done a great job - in my own genuine experience

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic experience!

Fantastic experience with Adair Paxton's Horsforth branch whilst buying my house. Victoria & the team were so helpful & friendly, with excellent communication. They were all a pleasure to do business with. Would highly recommend.

February 22, 2022
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommended

Adair Paxton gave me good advice and successfully sold the house promptly for a fair price. Beyond that, they also went out of their way to be helpful. Thoroughly recommended.

February 22, 2022
Unprompted review

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