Adairpaxton Reviews 

215
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach. Many people highlight the exceptional service provided, noting how efficiently and effectively matters are handled. Reviewers frequently appreciate the excellent communication and quick response times, which contribute to a smooth and stress-free process. However, some people were dissatisfied with the service, citing instances of dismissive attitudes and a refusal to take responsibility for issues. Specific concerns included agents acting unprofessionally and a lack of essential information provided upon moving in.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising individuals for their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are always... See more

Response time

Clients share positive opinions on response time, consistently highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since Victoria Munden became our Adair Paxton rep I feel that we have enjoyed excellent service. Her response time is amazingly fast and she deals with issues quickly and efficiently. From our huge ro... See more

Rated 5 out of 5 stars

Throughout the whole process which seemed to hit so many bumps in the road ,Victoria and Alix were there to ease the pressure and resolve all the issues.No House Sale is completely stress free but it... See more

Company replied

Rated 5 out of 5 stars

Victoria and Alix have been exceptional throughout our sale, proactively chasing the parties involved to keep things moving along efficiently. They have been very patient with me calling frequently wh... See more

Rated 5 out of 5 stars

We have had very positive dealings with Adair Paxton so far. They made the process of applying for the property we rent from them very straightforward and easy to follow. All the staff we have engaged... See more


Company details

  1. Money & Insurance

Information provided by various external sources

A firm of RICS Chartered Surveyors and Estate Agents based in Leeds. We offer a full spectrum of property services including selling, letting and managing both residential and commercial properties, block management, surveys, valuations, lease renewals and rent reviews. Proudly celebrating our 160th Anniversary!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(215)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable and Thoroughly Professional

After the sudden loss of my husband 3 years ago, I turned to Adair Paxton for help in Renting my Business Premises out. Simon Holiday in particular was a great help and support at what was a very difficult time. He dealt with everything on my behalf from Valuation, finding a suitable tenant, Buildings Insurance and Repairs. If there are any problems he knows a man who can deal with it. I would certainly recommend Adair Paxton and have found them to be reliable and thoroughly professional.

July 5, 2022
Unprompted review
Rated 5 out of 5 stars

Very Professional

Very Professional
After lacklustre performance from a previous agent, Adair Paxton came as a breath of fresh air. Nichola provided sound advice and in fact achieved a sale in advance of marketing to a ready and waiting client.
With the assistance of her colleague Victoria, the sale was well monitored and a satisfactory and swift outcome was achieved.
I am very grateful and so pleased to have experienced such good professional service.

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Would use again, and again

I had a really good time selling my Leeds flat with AP. Thanks to Victoria Illingworth who was really efficient. I used Bridgefords initially which was a massive mistake, the difference in professionalism was huge.

July 2, 2022
Unprompted review
Rated 5 out of 5 stars

Rented off Adair Paxton in Leeds for a…

Rented off Adair Paxton in Leeds for a year. Was a really great experience. Donna who showed me around the flat a year ago was lovely! Helped me through the process of renting with ease and was all sorted.

Any issues that came up during the tenancy was dealt with efficiently and quicker then with anyone else I had rented with before. No hidden costs attached to the repairs either!

Was sad to move out of little one bed but situations change. Hope I will rent with them in the future!

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

Best estate agents we've ever used

Best estate agents we've ever used, very knowledgeable and understands the market perfectly.
We've bought and sold many houses in Leeds and wouldn't use anyone but Adair Paxton.

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Would not consider any other Agent in the area

I’ve been dealing with Adair Paxton for several years now for both residential and commercial properties and have found the service and attention to detail to be spot-on. Like all service based companies relationships are at the centre of their offering, by that I mean with clients and tenants. Liaison with Simon, Will and their colleagues is top notch, extremely happy to recommend them and Adair Paxton.

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Adair Paxton have managed our commercial properties for many years and we have always been very satisfied in our dealings with them. Any problems with the properties that have occurred over the years have been successfully dealt with by Will Parker, Mark Roth, Simon Dallingwater and all. We are very confident to remain with them. and recommend them to others.

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Adair Paxton

Adair Paxton have managed a commercial property for our family for many years. They have been easy to communicate with and have responded to any queries quickly. As we no longer live in Leeds it has been reassuring to have people we trust managing the property. Simon Dalingwater has been a great support over many years and has given us some good advice. More recently Mark Roth and Will Parker have worked hard to ensure the property is well maintained.

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

Consistently great and easy to do business with!

It's rare that I take the time to review a company's performance but I feel that the service, support and professionalism of Chris Macfarlane of the Adair Paxton Property Management Team warrants a moment of recognition. His hard work, expertise and responsiveness stands him out from the crowd. He is thorough, thoughtful and understanding with remarkable response times and delivery. Well done Chris and well done Adair Paxton.

June 18, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Adair Paxton are the managing agents for a residential development where I’ve owned an apartment since 2016.
They have always been very responsive to any queries I’ve raised, and offer balanced and informed advice on any leasehold issues.
From a personal perspective, Aundre Hamilton-Martin, the current Property Manager, has improved upon the high level of service I’ve received, and continues to assist in upgrading and improving both the indoor and outdoor communal areas. He has a strong team of contractors onboard who simply get the job done. Happy days!

June 16, 2022
Unprompted review
Rated 5 out of 5 stars

From Across the World

We reside in Australia and we have been clients of Adair Paxton for 34 years. It is challenging to operate a property port folio at the other side of the world and the choice of property manager is critical. Our business has prospered thanks to the excellent relationships we have established with Adair Paxton personnel. Simon Holliday has been our commercial property manager since 2015 and he has provided service over and above what one would expect. Thanks to Simon's diligence and commitment we have peace of mind knowing our property management is in good hands.

June 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great service every time

Great service every time. Prompt, polite, accessible and reliable. All queries resolved in an efficient and timely manner over the nearly ten years we have been tenants, with Adair Paxton. Guy Roberts has been particular helpful.

June 14, 2022
Unprompted review
Rated 5 out of 5 stars

Adair Paxton - Managing Agents

Adair Paxton are the Managing Agent for our block of apartments. Since I moved here, Aundre has been our Block Manager and I can't speak highly enough of the service he has provided. He patiently took the time to answer all my queries when I bought the apartment and deals with any issues arising with the site/block. Aundre is approachable, very helpful and always friendly and polite. It has been a pleasure dealing with him - thanks Aundre.

June 12, 2022
Unprompted review
Rated 5 out of 5 stars

Kam and his team at Adair Paxton have…

Kam and his team at Adair Paxton have provided an excellent service since I have been dealing with him. He calls and follows up on our communication and responds immediately. A great point of contact and service.

June 9, 2022
Unprompted review
Adairpaxton logo

Reply from Adairpaxton

Thank you very much for your positive review. We have passed the feedback on to Kam!

Rated 5 out of 5 stars

Professional and efficient

As landlords, we are extremely pleased with Adair Paxton’s management of our rental properties. The staff are very professional and always quick to find us tenants. Crucially, they are also really swift to deal with any problems that arise for tenants at the properties, and always act on them the same day. This is no less important to us, since we were ourselves renting in London until recently and know that such swift action with minimal fuss is far from typical for estate agents. We are glad to know no tenant of ours will ever be left waiting for something to be fixed, and this also ensures long-term tenants for us. Thank you to Julie, Guy, Donna and everyone else at Adair Paxton!

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant team and no job too small

I would like to thank Victoria and her brilliant team on all their excellent work in selling a flat in Horsforth recently. The communication was outstanding and no job was too small for them. Their professionalism shone through at all stages of the sale process and they worked incredibly hard to take the stress out of the sale and kept all parties up-to-date and informed. Their professionalism shone through and I would highly recommend them if you are thinking of selling a property in the Horsforth area.

May 13, 2022
Unprompted review

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