Adairpaxton Reviews 

215
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach. Many people highlight the exceptional service provided, noting how efficiently and effectively matters are handled. Reviewers frequently appreciate the excellent communication and quick response times, which contribute to a smooth and stress-free process. However, some people were dissatisfied with the service, citing instances of dismissive attitudes and a refusal to take responsibility for issues. Specific concerns included agents acting unprofessionally and a lack of essential information provided upon moving in.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising individuals for their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are always... See more

Response time

Clients share positive opinions on response time, consistently highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since Victoria Munden became our Adair Paxton rep I feel that we have enjoyed excellent service. Her response time is amazingly fast and she deals with issues quickly and efficiently. From our huge ro... See more

Rated 5 out of 5 stars

Throughout the whole process which seemed to hit so many bumps in the road ,Victoria and Alix were there to ease the pressure and resolve all the issues.No House Sale is completely stress free but it... See more

Company replied

Rated 5 out of 5 stars

Victoria and Alix have been exceptional throughout our sale, proactively chasing the parties involved to keep things moving along efficiently. They have been very patient with me calling frequently wh... See more

Rated 5 out of 5 stars

We have had very positive dealings with Adair Paxton so far. They made the process of applying for the property we rent from them very straightforward and easy to follow. All the staff we have engaged... See more


Company details

  1. Money & Insurance

Information provided by various external sources

A firm of RICS Chartered Surveyors and Estate Agents based in Leeds. We offer a full spectrum of property services including selling, letting and managing both residential and commercial properties, block management, surveys, valuations, lease renewals and rent reviews. Proudly celebrating our 160th Anniversary!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(215)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth sale!

Victoria and her team were amazing from start to finish and ensured a really smooth sale. Thanks very much! Highly recommend.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great Estate Agents!!!!

Adair Paxton are a great estate agents, and have been great during my tenancy. They're really helpful and quick to respond with emails. Especially Guy Roberts, he helped me a lot during my tenancy. He was very polite, friendly and always professional. I would definitely recommend them as an estate agent to use.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

Flat sale completed

Used Adair Paxton to both manage my flat and then handled the sale when I sold up. Always did a good job managing the Leeds property - good tenants and good comms.
The sale was handled by Victoria and Katy who did a great job especially when it almost collapsed at 11th hour. Thanks guys we got it done. Much appreciated.

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Molly and the entire team of Adair…

Molly and the entire team of Adair Paxton have been really helpful, patient and kind in my process of finding a new house to rent near the Leeds city center, in a short period of time. I highly recommend them !

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing letting agents

Absolutely amazing letting agents. If I had any problems Adair Paxton dealt with them immediately with no fuss. They had a package in place for utility bills to make the move smoother I can't thank them enough and would recommend them to anyone.

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great service.

The team were great from start to completion. Excellent communication and advise throughout the process. I strongly recommend these guys. Thanks to Kate, Victoria and Nicola.

October 14, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I have recieved excellent customer service from Adair Paxton, specifically Kam Bansal, who very quickly resolved an issue that I had with a third party solicitor involved in a house sale.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Above and beyond helpful

I am very satisfied and would recommend Adair Paxton. I am a home owner and recently had difficulty in paying a section 20 on top of the maintenance payments. Kam Bansal has been excellent and has gone above and beyond in helping to arrange an agreeable payment plan, which has helped with my stress levels. He is a great ambassadors for the firm.

September 13, 2022
Unprompted review
Rated 5 out of 5 stars

Recommended agents

I was in a rented property looked after by Adair Paxton for 4 years and they were really good, especially Guy Roberts who was my main contact. They were always helpful and communication was good. Whenever I had a request or problem they were willing to help and it was always sorted.

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

I have recently rented a property…

I have recently rented a property through Adair Paxton and they clearly have a emphasis on Customer Focus. Donna and Molly from the Leeds City Centre Office made the move very easy and both have a can-do attitude. I would highly recommend Adair Paxton.

August 19, 2022
Rated 5 out of 5 stars

I have got a 2 bedroom house in Leeds…

I have got a 2 bedroom house in Leeds with the help of Adairpaxton. I have stayed in the house for almost 4 years and had an amazing experience. Starting from the house viewing to initial guidance to the emergency assistance team. They are doing a great job. Definitely recommend. Thank you team at Leeds.

Thanks
Ajit

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you.

The team was great from the start to finish. Always willing to help when needed and they understood my issues and solved them right away.

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

Wowser Amazing

Wowser, what a great Company to let from. So thoughtful and very helpful, especially Donna & Guy. Always at hand and always there to sort things out for you. I've already recommended them to a few friends and my best recommendation is that I would let from them again.
Thanks Donna your a gem 💎
Ade

August 3, 2022
Unprompted review
Rated 5 out of 5 stars

Would really recommend

Would really recommend. Victoria was so helpful and attentive throughout. She and colleagues made a very stressfull situation much more manageable.

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic team

Fantastic team. Victoria has been a huge help through the process of buying several properties and the rest of the team equally as good since taking over the management. Would highly recommend.

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service. Highly recommended.

Excellent rental service from start to finish, I would highly recommend Adair Paxton. They have exceeded expectations and are consistently professional, friendly and full of integrity.

Guy and his team helped me in every aspect of the Tenancy duration in last 3 years. I am so glad I found them. Fantastic service.

The staff are knowledgeable, helpful and the response times are excellent. In one word "Amazing". Thank you to the whole team for the excellent service they provide.

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Much improved service

I have not always been satisfied with the service from Adair Paxton but recently both Kam Bansal and Daniel Pringle have been excellent ambassadors for the firm

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience with Adair Paxton from…

Great experience with Adair Paxton from start to finish. From arranging a viewing appointment to the actual viewing and application process very easy and simple process dealing with friendly staff. From there I then dealt with the lettings manager Sharon Mitchell - this was not an easy let as it was for a staff member moving from abroad - however Sharon was a great help and support in securing the property, lots of interactions via email and phone, all professional, friendly and understanding of the process we were going through. This resulted in a great outcome with a very happy member of staff now in their rental property. Thank you everyone at Adair Paxton.

July 6, 2022
Unprompted review

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