Adairpaxton Reviews 

215
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach. Many people highlight the exceptional service provided, noting how efficiently and effectively matters are handled. Reviewers frequently appreciate the excellent communication and quick response times, which contribute to a smooth and stress-free process. However, some people were dissatisfied with the service, citing instances of dismissive attitudes and a refusal to take responsibility for issues. Specific concerns included agents acting unprofessionally and a lack of essential information provided upon moving in.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising individuals for their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are always... See more

Response time

Clients share positive opinions on response time, consistently highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since Victoria Munden became our Adair Paxton rep I feel that we have enjoyed excellent service. Her response time is amazingly fast and she deals with issues quickly and efficiently. From our huge ro... See more

Rated 5 out of 5 stars

Throughout the whole process which seemed to hit so many bumps in the road ,Victoria and Alix were there to ease the pressure and resolve all the issues.No House Sale is completely stress free but it... See more

Company replied

Rated 5 out of 5 stars

Victoria and Alix have been exceptional throughout our sale, proactively chasing the parties involved to keep things moving along efficiently. They have been very patient with me calling frequently wh... See more

Rated 5 out of 5 stars

We have had very positive dealings with Adair Paxton so far. They made the process of applying for the property we rent from them very straightforward and easy to follow. All the staff we have engaged... See more


Company details

  1. Money & Insurance

Information provided by various external sources

A firm of RICS Chartered Surveyors and Estate Agents based in Leeds. We offer a full spectrum of property services including selling, letting and managing both residential and commercial properties, block management, surveys, valuations, lease renewals and rent reviews. Proudly celebrating our 160th Anniversary!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(215)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend Adair Paxton

I highly recommend Adair Paxton, they are a fantastic company for both landlord's and tenant's. They manage all aspects and issues on behalf of landlord's really professionally with great communication & expertise.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Adair Paxton - Victoria

Could not recommend enough, Victoria was brilliant!! She kept me updated throughout the whole process regarding anything and everything. On the day the sale was going through I received a phone call first thing to let me know what was going on. Overall great experience with Victoria and the rest of the team! X

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks City Centre team!

Great experience during our lease. Precious experiences with letting agents have made me wary, but Adair Paxton were professional and great to deal with. Their Property Management team is prompt and helpful and go the extra mile!

March 13, 2023
Unprompted review
Rated 5 out of 5 stars

Horsforth residential letting & sales teams

As an expatriate landlord, my property in north Leeds was very well managed and rented for many years and always finding a new tenant in a timely manner. The time eventually came to sell the property and the sales team then took over and managed to sell the property in a very reasonable timeframe and in quite a turbulent market. So my thanks go to Guy, and Julie for providing great support over the years for lettings and to Victoria for a great service in getting the sale over the line.

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

A really positive experience from start…

A really positive experience from start to finish. A really professional and communicative team who fully understand the importance of meeting timescales and keeping promises. I would recommend them without question.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great support

Molly supported me along all the process making it easier.
They passed my details to Vouch and they updated me every time a check was done.
I totally recommend Adairpaxton.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Adair Paxton sales and letting teams

Adair Paxton sales and letting teams organised and managed the purchase, letting and subsequent sale of our property in north Leeds… and they did a fantastic professional job with all three…too many to mention by name… so we would like to say a big thank you to all members of the Adair Paxton teams that were involved in our transactions over the past 6 years… great job… many thanks…

January 4, 2023
Unprompted review
Rated 1 out of 5 stars

thieves

thieves - granted not all of the company but the branch in leeds - took a holding deposit - card was in partners name - told them there response was its fine we dont check - against the law - there director thinks she is better then anyone - nicola - ok tking money instantly but cant refund instantly - sont deel with them they think there siuperior to everyone when in fact there a bunch of pigs who are rude and not helpful they refuse to answer email leav you in the lurch and take money without consent then take age to refund.

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

Recommended as a rental or sales agent…

I've rented my flat through Adair Paxton for several years, and always been happy with the service provided. The staff are experienced and knowledgeable, they always respond to phone calls and emails. I recently sold the property and the sales team were very good. I would recommend them to anybody looking for a rental or sales agent.

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Adair Paxton …would recommend

Adairpaxton always kept me informed whilst I rented my flat in Leeds. I recently sold the flat through Adir Paxton, the communication was first class. I was really impressed with the whole selling process through this agent.

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Cant rate the department more highly

Kam has been so helpful trying to resolve an issue. He has excellent communications skills. Has very approachable professional manner.Always presented calm, friendly attitude and took the worry from me and dealt with communication with solicitor so I didnt have to.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Upfront and Cooperative Team

Their professionalism is very delicately balanced with a flexible approach to customer service. They were always prompt in replying to emails and answering phone calls and booking appointments. I only visited their office once and that was to collect the keys when the letting deal was done. To save me the parking hassle, their representative (Sam) cared to meet me at another office where I could easily find parking for the van. It is much appreciated.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

As a distant landlord

As a distant landlord, it's imperative to have good service from a letting agent. Adair Paxton have always delivered an efficient, high quality service with lots of communications and an effective, timely, management service. I've had recent contact with team members: Giulia, Guy and Lindsay so a special thanks to them, but the entire team at AP is highly recommended to you.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Adair Paxton - Platinum Service

Words are not enough to express the amazing and first-class service I have received from all the team at Adair Paxton, with an exceptionally outstanding service from Kam Bansal in particular. Their high-quality work ethics, enthusiasm, customer liaisons, and proactive interactions in all aspects of the accounts department has been faultless. Noteworthy, that Kam really took the time to listen to my professional needs and executed the necessary actions to get results in a speedy and timely manner. Would absolutely recommend this company for their services. It has been a great pleasure to have been their client and thank you again to the friendly and dedicated Kam and All the team at Adair Paxton and for the faultless service. Parveen

December 1, 2022
Unprompted review

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