Adairpaxton Reviews 

215
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly professional, friendly, and helpful staff. Many appreciate how effectively the team handles various matters, proactively chasing details and resolving issues to ensure satisfaction. People often highlight the personalized approach and positive attitude of employees. Reviewers frequently commend the quick response times and clear communication throughout their processes. Consumers note the efficiency and ease of their overall experience, often describing it as stress-free and straightforward. The team's support and knowledge are highly valued, contributing to a smooth journey for many.

What people talk about most

Staff

Consumers find staff to be highly professional, efficient, and supportive, with many reviewers specifically... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being helpful,... See more

Response time

People report positive experiences with response times, consistently finding them to be quick and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since Victoria Munden became our Adair Paxton rep I feel that we have enjoyed excellent service. Her response time is amazingly fast and she deals with issues quickly and efficiently. From our huge ro... See more

Rated 5 out of 5 stars

Throughout the whole process which seemed to hit so many bumps in the road ,Victoria and Alix were there to ease the pressure and resolve all the issues.No House Sale is completely stress free but it... See more

Company replied

Rated 5 out of 5 stars

Victoria and Alix have been exceptional throughout our sale, proactively chasing the parties involved to keep things moving along efficiently. They have been very patient with me calling frequently wh... See more

Rated 5 out of 5 stars

We have had very positive dealings with Adair Paxton so far. They made the process of applying for the property we rent from them very straightforward and easy to follow. All the staff we have engaged... See more


Company details

  1. Money & Insurance

Information provided by various external sources

A firm of RICS Chartered Surveyors and Estate Agents based in Leeds. We offer a full spectrum of property services including selling, letting and managing both residential and commercial properties, block management, surveys, valuations, lease renewals and rent reviews. Proudly celebrating our 160th Anniversary!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(215)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing support from Kerry and the team

Amazing support from Kerry, Donna and the team. Everyone I spoke to and met was genuinely lovely and made the process of moving stress free, straightforward and enjoyable. Spoke most to Kerry who is a superstar - nothing too much trouble, knowledgeable and always answered my queries quickly. Would thoroughly recommend this agency.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

We have had very positive dealings with…

We have had very positive dealings with Adair Paxton so far. They made the process of applying for the property we rent from them very straightforward and easy to follow. All the staff we have engaged with have been very professional, friendly, and patient answering our queries. Especially Kerry and Katie. We needed to rent somewhere short to medium term for specific reasons and we felt that Katie and Kerry took the time to understand our circumstances and helped us to secure the property we wanted. Now that we have moved in, the areas around the house such as the car park garden and garages all seem well maintained and well managed. Thank you.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

First time moving

Just moved in today and had to note during a stressful time as a first time mover Kerry and Katy were so lovely and made it all seem so easy and made it all much more stress free. They made the whole first time experience so much more calmer!

Thankyou so much!

November 28, 2025
Unprompted review
Rated 4 out of 5 stars

Approachable and responsive

Adair Paxton act for my former freeholder collecting service charges, billing for electricity etc. Whilst some matters can take time to resolve regarding buildings maintenance, I have always found the credit control department to be easy to do business with and responsive.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Kerry McMurray was our contact throughout the process and has been a joy to work with. Super helpful and friendly and I would be happy to use Adair Paxton again in the future

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Daniel has been extremely helpful…

Daniel has been extremely helpful sorting out a disabled access to the apartment building for my partner. He sent a contractor on the same day and followed up with an email to check if things have worked. Daniel is very professional and understanding. His prompt action made a huge difference to my partner’s life and independence.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

2 week repair delay and Refusal to Cover Costs

AVOID. I was left with no washing machine for 2+ weeks and the agency confirmed that the landlord would not be reimbursing the launderette costs I was forced to pay.

If you are a tenant, know that Adair Paxton's definition of "acting accordingly" means leaving you without essential appliances for weeks and expecting you to pay for the privilege. Their failure to meet their basic legal obligations is matched only by their dismissive attitude.

The failure was not just the broken machine; it was the agency's complete refusal to take responsibility for the delay. I am now out of pocket through no fault of my own. Find an agency that actually understands its obligations.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Regular and useful updates. Extremely professional and very quick to respond. They have my highest recommendation

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible customer support

I’ve dealt with Kam for several years now, he is very responsive, incredibly helpful and so can do.
A real asset and credit to Adair Paxtons over the last 20 years I’ve seen a significant improvement in customer care and value…

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

The service from Adair Paxton was…

The service from Adair Paxton was excellent. A big thank you to Reece and Lillie for their help. They managed the entire process of arranging a gas contractor from start to finish. Their communication was excellent and they went the extra step to ensure everything was clearly explained. Highly recommend this professional and effective team!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Ben Acton of Adair Paxton is a great block management agent

Ben Acton of Adair Paxton is the managing agent of a block of leasehold properties in which I have a property. The block needed extensive and substantial repairs including reroofing and cladding. Ben managed the process in conjunction with the directors of the management company in a very organised way bringing it to a successful completion on time and within budget to the satisfaction of the leaseholders whose worries were always alleviated by a good means of communication

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Timely block management support

Adair Paxton have managed our North Yorkshire estate for a number of years. We have always found their services to be both friendly and supportive, often relying on George in block management for his proactive expertise, knowledge and experience on a range of issues. His timely responses, excellent interpersonal skills and support are very much appreciated by the directors and lease holders on site.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Victoria…

Fantastic service from Victoria Illingworth. I have dealt with Victoria twice now, once for renting out a property and also putting one up for sale. Victoria is extremely professional, very efficient and excellent with communication and answering questions. I am 100% happy with the service received and would highly recommend. Thank you! Jackie

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

We recently transferred the management of our commercial property to Adair Paxton and have found working with Will Parker to be an outstanding experience. Will brings a wealth of experience and deep knowledge in commercial lettings, and consistently demonstrates professionalism, even in challenging situations. His calm, solution-focused approach has made the process seamless and reassuring. I would have no hesitation in recommending Adair Paxton to anyone seeking a reliable and capable commercial letting agent.

July 1, 2025
Unprompted review

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