Adairpaxton Reviews 

215
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach. Many people highlight the exceptional service provided, noting how efficiently and effectively matters are handled. Reviewers frequently appreciate the excellent communication and quick response times, which contribute to a smooth and stress-free process. However, some people were dissatisfied with the service, citing instances of dismissive attitudes and a refusal to take responsibility for issues. Specific concerns included agents acting unprofessionally and a lack of essential information provided upon moving in.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising individuals for their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are always... See more

Response time

Clients share positive opinions on response time, consistently highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since Victoria Munden became our Adair Paxton rep I feel that we have enjoyed excellent service. Her response time is amazingly fast and she deals with issues quickly and efficiently. From our huge ro... See more

Rated 5 out of 5 stars

Throughout the whole process which seemed to hit so many bumps in the road ,Victoria and Alix were there to ease the pressure and resolve all the issues.No House Sale is completely stress free but it... See more

Company replied

Rated 5 out of 5 stars

Victoria and Alix have been exceptional throughout our sale, proactively chasing the parties involved to keep things moving along efficiently. They have been very patient with me calling frequently wh... See more

Rated 5 out of 5 stars

We have had very positive dealings with Adair Paxton so far. They made the process of applying for the property we rent from them very straightforward and easy to follow. All the staff we have engaged... See more


Company details

  1. Money & Insurance

Information provided by various external sources

A firm of RICS Chartered Surveyors and Estate Agents based in Leeds. We offer a full spectrum of property services including selling, letting and managing both residential and commercial properties, block management, surveys, valuations, lease renewals and rent reviews. Proudly celebrating our 160th Anniversary!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(215)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic experience, amazing staff

I have had a fantastic experience with Adair Paxton. Their team has been incredibly responsive and helpful, especially Guy Roberts and Donna Steele. They have always taken the time to answer any and all of my questions promptly and provided clear, thorough communication throughout the process. I highly recommend Adair Paxton for anyone looking for a reliable and supportive letting agency!

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Honestly cannot praise Victoria and the…

Honestly cannot praise Victoria and the team enough! I was constantly updated without needing to chase, she liased with our solicitors so I didn't have to chase them either. The whole process was smooth and stress free. Fantastic service! Thank you to everyone involved!

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL PROPERTY MANAGEMENT BY ADAIR PAXTON

I have been renting properties in the UK for several years, and I can confidently say that Adair Paxton is by far the best property management company I’ve ever dealt with. Their professionalism, efficiency, and genuine care for tenants are unmatched.

A special mention must go to Donna Steele, who manages our building with outstanding dedication and attention to detail. Donna is always approachable, responsive, and proactive in addressing any concerns or maintenance issues. Her ability to ensure the building is well-maintained and that tenants feel heard and valued truly sets her apart.
Katy Thompson has also been an incredible staff. She is friendly, knowledgeable, and goes above and beyond to resolve issues promptly. Her communication is clear and effective, which makes dealing with any situation stress-free.
Both Donna and Katy embody the excellence that Adair Paxton represents. Their teamwork, professionalism, and commitment to providing the best possible experience for tenants make them a standout team in property management.
If you’re looking for a property management company that genuinely cares and delivers exceptional service, I wholeheartedly recommend Adair Paxton. Thank you for making my renting experience smooth and enjoyable!

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, very helpful and provided honest and professional advice . We have used Adair Paxton's services for many years and been very pleased with their professionalism.

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you to Will Parker of the Adair…

Thank you to Will Parker of the Adair Paxton Leeds office for the great service that he provides. He responds promptly when issues are rasied, ensuring that they are dealt with in a prompt and timely manner and most importantly resolved to our satisfaction.

December 20, 2024
Rated 5 out of 5 stars

Outstanding Experience

I can only say positive things about Adair Paxton. They took over management of an investment property I had in Leeds, looking after the maintenance and management month to month, and were always professional and top notch. They have a great team, who communicate clearly, work hard and look after their clients and tenants. They even helped me to sell the property, in which turned out to be a complicated and lengthy sale... however the team kept at it, and supported me throughout. Thank you very much for how good you guys have been over the past few week, months and years!!!
Highly recommended. 5 Stars.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Victoria and the team were great

Victoria and the team were great. Agreed on a realistic valuation to get interest and a sale and achieved that quickly. Very supportive through the sales process attentive to managing different parties. Would highly recommend.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Satellite issue

I was experiencing issues with the communal satellite & called Ben Acton - our block manager. He arranged for a contractor to come out straight away & they resovled the issue.
Cannot fault Adair (Ben) for the swift response.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and great communication

I have bought a property from Adair Paxton, and the whole process was professional and satisfactory. They helped me with my builder situation even after the completion. As a landlord for 15 years dealing with many agents all the time, and this is very refreshing.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Professionalism outstanding

Professionalism outstanding. The team at adair really do know their stuff, I have used adair Paxton twice before and will continue to do so in the future, wouldn't trust anyone else to sell my house

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Stress free move

Katy made my move really smooth and stress free. She was prompt, efficient and went above and beyond. I would highly recommend Katy (Leeds office) and Adair.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent professionals

Excellent professionals. I was renting with them for the past 1 year. From the start (tenancy agreement, inventory, cleaning of flat), during (all maintenance issues were resolved ASAP and communicating with them was easy and fast) and in the end of me tenancy (enabling me to go on a rolling month tenancy after the end of my initial agreement until I found a new flat in another city as well as returning the security deposit only a couple of days after the end of my tenancy) they were 100% professionals. Do not want to name any other agencies but for me, Adair Paxton is the best estate agent (at least for letting - no personal experience on buying/selling a property) in Leeds.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I recently rented a property through Adair Paxton in Leeds city centre. For context and to avoid naming other estate agents, I have dealt with many in the past who have had very poor communication and it’s all been about making the sale.

I dealt with Katy and Samantha in the city centre office, both were absolutely fantastic with the service and communication. They kept me informed throughout the whole process, understood my needs and moved the moved in dates to accommodate my needs. Katy also helped me move some of my possessions into the flat! Now that’s what I call service!

The check in process was clear and concise, the inventory was provided on time and gave me a clear date to challenge back/add anything missed and have subsequently been great with the repairs required (Guilia in the property management team). So far so good, probably the best estate agent in Leeds, definitely the best experience for me having rented for a number of years now. Thank you team Adair Paxton, especially Katy and Samantha.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Upbeat and Professional

It was a pleasure to deal with the small team at the Leeds branch. It was always Stephanie or Victoria who answered the phone - in an upbeat manner - so they knew what was going on. They also made sure my email enquiries got a response the same day; things were never left up in the air. They cooperated well when things weren't straightforward so we managed to complete successfully in the end.
I need to mention Guy from the letting department as well. He left no question unanswered when I came with a few over a series of days.

July 10, 2024
Unprompted review
Rated 4 out of 5 stars

Would recommend

Stephanie and Victoria provided a very good and professional service.
Stephanie kept on top of things and provided regular updates. She really kept things moving forward.
Communication was excellent.

June 27, 2024
Unprompted review

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