amb Insurance Reviews 

303
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and dedication to providing excellent service. Many appreciate the efficient and responsive customer service, with team members always available to answer questions and provide clear advice. The company is also highly regarded for offering competitive prices and finding suitable coverage that precisely meets individual and business needs. Reviewers consistently highlight the team's deep knowledge, thoroughness, and commitment to understanding client requirements, making the process smooth and reassuring.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as efficient, professional, and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the team's professionalism,... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting competitive and reasonable... See more

Response time

Users describe positive interactions with response times, frequently highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THE PERSONNEL FRIENDLY TOUCH I have been with the business since its inception and I was with Andrew its owner when he was with another insurers. His experienced friendly team ensure a client’s needs... See more

Company replied

Rated 5 out of 5 stars

The whole AMB team is always very impressive and thorough in how they conduct their due diligence. I would recommend AMB for insurance needs regardless of the complexity, in fact, the more complex t... See more

Company replied

Rated 5 out of 5 stars

We are an independent Engraving company and have recently placed our business insurance and small fleet policy with AMB. Our main point of contact has been Vanessa. We have found the service exce... See more

Company replied

Rated 5 out of 5 stars

We were recommended amb by a friend having had issues with our previous insurer. They took the time to get a full overview of our business and company structure to ensure we had all the cover we need... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Insurance Agency
  5. Landlord Insurance Company
  6. Liability Insurance Company

Written by the company

We are amb. The Only Independent Chartered Insurance Broker in Staffordshire. Call us on 01782 740044 or email info@ambinsurance.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(303)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Vanessa and her team worked effortlessly to ensure our insurance was in order and in a very efficient time. Could not recommend more!

September 24, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your feedback. Your kind words will be passed on to Vanessa.

Rated 5 out of 5 stars

Great service!

Used this company for years. Great service above & beyond.

August 28, 2024
amb Insurance logo

Reply from amb Insurance

Thank you for your feedback and continued custom.

Rated 5 out of 5 stars

Empty Property Insurance

It is difficult when dealing with someone's estate, especially dealing with something you have no experience of.
The explanation of how empty property insurance worked and the process of how to deal with this and pay the premium was extremely well explained and dealt with which was a great help to me.

August 15, 2024
amb Insurance logo

Reply from amb Insurance

Thank you so much for the great feedback, David. We are so pleased to have helped you.

Rated 5 out of 5 stars

Renewal documents

Great service from amb from sending our renewal to sending our relevant documents in a timely manner, paul our agent was polite,courteous and knowledgeable and professional in advising on their products, nothing is to much trouble

September 4, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your five star review. Your kind words will be passed on to Paul.

Rated 5 out of 5 stars

Great customer service from all the…

Great customer service from all the staff at amb insurance. In particular thanks to Jack for all his sound advice

August 20, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your positive feedback, Angela.

Rated 5 out of 5 stars

AMB Insurance Simply the Best …

AMB Insurance have been our broker now for over 15 years, we wouldn't use any one else.
We have a dedicated account manager and in their absence the rest of the team are very knowledgeable and always happy to assist.

August 15, 2024
amb Insurance logo

Reply from amb Insurance

Thank you so much for taking the time to leave your feedback, Ruth. It is our pleasure to have been your broker for 15 years and many more to come!

Rated 5 out of 5 stars

AMB Jack Edge

I must say how impressed i was with Jack Edge at AMB. From the moment of reporting an incident to submitting a claim and the claim being settled was extremely efficient. Removing the hassle and stress in claim situations is just another reason why i will continue to use and trust AMB in these situations. A special thank you to Jack who as always is professional, calm and supportive in every situation. Well done and thanks again.

July 15, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Hi Adrian, thank you so much for the great feedback. Your positive words will be passed on to Jack.

Rated 5 out of 5 stars

Extremely Pleased

This will be our second year with AMB, we have found AMB to be very professional, approachable and extremely quick to respond to all requests.

July 23, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for the five star review, Paul. We are so pleased to have your custom for a second year and many more to come!

Rated 5 out of 5 stars

Excellent service

Excellent service! Jack was very helpful and thanks to his prompt service to secure policy quickly.

July 15, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you so much for taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Mel at Goddard Dunbar & Associates Ltd

Jack was very helpful and knowledgeable in putting together a package for our business needs. He answered all questions very quickly and explained anything that we were unsure of. Great service.

July 16, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Hi Mel, thank you for taking the time to leave your feedback. Your kind words will be passed on to Jack.

Rated 5 out of 5 stars

Great service

Vanessa was very helpful and proactive when she assisted us to obtain buildings insurance on behalf of a client. Highly recommended.

July 1, 2024
amb Insurance logo

Reply from amb Insurance

Hi Sophie, thank you so much for the five star review. Your kind words will be passed on to Vanessa.

Rated 5 out of 5 stars

Vanessa provided exceptional service…

Vanessa provided exceptional service and support throughout our insurance renewal process. She was a pleasure to deal with and would definitely recommend amb insurance to other companies.

May 16, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Hi Charlotte, thank you for taking the time to leave your positive feedback. Your kind words will be passed on to Vanessa.

Rated 5 out of 5 stars

AMB are a great company to use

AMB are a great company to use. Their consultants are knowledgeable and very helpful in finding the right insurance for you.

June 28, 2024
amb Insurance logo

Reply from amb Insurance

Hi Janine, thank you very much for taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Always professional

Always professional. Always friendly. Been a client since Day One. And before with Andrew.

June 10, 2024
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your positive feedback and for your continued loyalty to amb!

Rated 5 out of 5 stars

Excellent service and attention to…

Excellent service and attention to detail from Vanessa on our fleet renewal - cannot recommend highly enough. Personal service with absolute professionalism.

June 26, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Hi Mike, thank you for taking the time to leave your feedback. Your kind words will be passed on to Vanessa.

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