amb Insurance Reviews 

303
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and dedication to providing excellent service. Many appreciate the efficient and responsive customer service, with team members always available to answer questions and provide clear advice. The company is also highly regarded for offering competitive prices and finding suitable coverage that precisely meets individual and business needs. Reviewers consistently highlight the team's deep knowledge, thoroughness, and commitment to understanding client requirements, making the process smooth and reassuring.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as efficient, professional, and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the team's professionalism,... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting competitive and reasonable... See more

Response time

Users describe positive interactions with response times, frequently highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THE PERSONNEL FRIENDLY TOUCH I have been with the business since its inception and I was with Andrew its owner when he was with another insurers. His experienced friendly team ensure a client’s needs... See more

Company replied

Rated 5 out of 5 stars

The whole AMB team is always very impressive and thorough in how they conduct their due diligence. I would recommend AMB for insurance needs regardless of the complexity, in fact, the more complex t... See more

Company replied

Rated 5 out of 5 stars

We are an independent Engraving company and have recently placed our business insurance and small fleet policy with AMB. Our main point of contact has been Vanessa. We have found the service exce... See more

Company replied

Rated 5 out of 5 stars

We were recommended amb by a friend having had issues with our previous insurer. They took the time to get a full overview of our business and company structure to ensure we had all the cover we need... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Insurance Agency
  5. Landlord Insurance Company
  6. Liability Insurance Company

Written by the company

We are amb. The Only Independent Chartered Insurance Broker in Staffordshire. Call us on 01782 740044 or email info@ambinsurance.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(303)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lesley has been brilliant sorting our…

Lesley has been brilliant sorting our insurance. Where most insurances have increased Lesley has managed to save us money from the previous year. Replies quickly to any e-mails sent and great knowledge. Would highly recommend AMB.

June 3, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your kind feedback, Leo. Your kind words will be past on to Lesley. We are so pleased to know you would recommend amb.

Rated 5 out of 5 stars

Great Customer Service

During a very busy week and with our insurance ending soon it was a big help for Claire Hocknell to chase me up to make sure we confirmed final details to get our insurance in place.
We have been serviced by AMB Insurance for over 15 years which has been supportive for our business as we changed and every call or email is both professional and aims to support our needs.

May 23, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Hi Anthony, thank you very much for taking the time to leave your feedback. We take pride in playing an important role for our clients businesses by planning ahead and taking the pain away from the customer. Your loyalty is greatly appreciated and we hope to service you for many years to come.

Rated 5 out of 5 stars

I was recommended to use AMB insurance…

I was recommended to use AMB insurance by an ex business man. I had the great pleasure meeting Jack Edge. He was very professional, pleasant and certainly knows his job very well. He even picked up a couple of issues that wasn't on our old comercial premises policy that we should have had.
Thank You again.
Mr A Jackson.

May 16, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for the amazing feedback, your kind words will be passed on to Jack. It is great to know that you can rest assured, knowing you are now fully covered.

Rated 5 out of 5 stars

Experienced broker where they listen to…

Experienced broker where they listen to your needs not dictate your requirements, Refreshingly different.

May 17, 2024
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your positive feedback! We pride ourselves on being approachable and meticulous and are so pleased that you have recognised this in amb.

Rated 5 out of 5 stars

Home Insurance

Paul has looked after the insurance on our houses for a couple of years now and has been great especially when we’ve transitioned into the world of being a landlord

May 14, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for the positive feedback, your kind words will be passed on to Paul!

Rated 5 out of 5 stars

Great service from AMB when we were…

Great service from AMB when we were setting up our insurance policy. Kelly and Jack were brilliant.

September 28, 2023
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your positive feed back, Olivia. Your kind words will be passed on to Kelly and Jack.

Rated 5 out of 5 stars

Fantastic service!

Fantasic service from amb insurance! Special thanks to Kelly, Vanessa and Jack for your help.

I would highly recommend them.

Thanks,
Brad

May 13, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Hi Brad, thank you for taking the time to leave your positive feedback!

Rated 5 out of 5 stars

Kate has been superb in looking after…

Kate has been superb in looking after the insurance needs of our businesses. From Motor Insurance to Medical we would highly recommend.

May 1, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your feedback. We will pass on your kind words to Kate!

Rated 5 out of 5 stars

Brilliant company

Brilliant company, excellent and friendly customer service. I had a unique issue and it was sorted for me confidently and really efficiently which put my mind at rest at a difficult time. Highly recommended

April 25, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you so much for taking the time to leave your feedback, Larissa. We are more than happy to have been able to help you!

Rated 5 out of 5 stars

Fast, reliable and approachable

AMB were quick to adjust my insurance to suit my new venture as a self employed builder. Highly recommend

April 2, 2024
amb Insurance logo

Reply from amb Insurance

Hi Louis, thank you for taking the time to leave your feedback. Best of luck in your new venture.

Rated 5 out of 5 stars

Proactive

Very proactive team -- helped me to renew my business insurance with no hassle and ahead of time -- one less thing to worry about!

March 21, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Hi Nick, thank you for taking the time to leave your positive feedback. We are so pleased to have helped with your renewal efficiently. We pride ourselves in being pro active and as you say, giving our clients' one less thing to worry about :-)

Rated 5 out of 5 stars

Vanessa is excellent

Vanessa at Amb is responsive, helpful and very knowledgeable and offers a feeling of reassurance when it comes to our insurance needs. I wouldn't hesitate to recommned her and Amb.

March 14, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Hi Steve, thank you so much for taking the time to leave your positive feedback. Your kind words will be passed on to Vanessa. Our role is to be your trusted advisor and give our clients' confidence when arranging the right cover for their business. We are so pleased to know that you would recommend our services.

Rated 5 out of 5 stars

Excellent service and quick

Excellent service and quick, spontaneous responses.

March 14, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to share your positive feedback. We are so pleased to have been able to help you in a timely, efficient manner.

Rated 5 out of 5 stars

I have been a customer of Amb Insurance…

I have been a customer of Amb Insurance for over 9 years, and they have always helped me recommend the best insurance policy at a reasonable price.

March 4, 2024
amb Insurance logo

Reply from amb Insurance

Thank you so much for taking the time to leave your positive feedback. Your loyalty means so much to us and its our pleasure to work with you for another year.

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable and excellent service

February 29, 2024
amb Insurance logo

Reply from amb Insurance

Hi Claire, thank you for taking the time to leave your positive feedback.

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