Brilliant product - thrilled with my slippers which look fab and are so cosy. A wide range of ethical products that I shall certainly be buying soon. Great customer services - slippers arrived quickly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Swift delivery and bags exactly fit our collection food waste caddy. As compostable bags tend to leak liquid from food waste after a few days and collections are weekly there was an ongoing problem w... See more
Company replied
Thank you for prompt beautifully packaged delivery and equally delightful sage smudge gifts. Thank you also for the gift of the lovely crystal. Very thoughtful pricing and great customer care.
Company replied
The wax melts are exceptional. Just difficult to chose which one as all the ones I’ve tried smell so good. Ideal for gifts. Scent the room beautifully. Also vegan. Very efficient service. Highly recom... See more
Company replied
Company details
Written by the company
Bringing you the best of Eco-friendly Everyday Essentials (Reusable, Plastic-free, Chemicals-free, Organic, Vegan) & Beautiful Curated Artisan Handcrafts made with Sustainability in mind (Handmade, Upcycled, Recycled, Natural). Your One Stop Guilt-free Gift Shop supporting local small businesses and makers!
Contact info
10 Seven Sea Gardens, E3 3GW, London, United Kingdom
- support@apostrophal.com
- apostrophal.com
4.8
Excellent
525 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got this pack for my daughter as she’s…
Got this pack for my daughter as she’s worried about her period starting and I wanted her to have reusable pads as I use them too.
Really sweet touch was the thank you card that has my name hand written on it
January 1, 2025
Received Monday 6th January 2025
Received Monday 6th January 2025. The bags are very useful for us. And much appreciated. Thank you.
December 31, 2024
Quick delivery.
December 31, 2024
Great gift
Great gift. It looks wonderful. Good qualityand great packaging. Arrived very soon after ordering. Very pleased.
December 4, 2024
Beautiful bamboo
Speedy delivery. Good quality items
Beautiful packaging. I could easily have used for gifting just by adding a label.
Love the personal touch of the little message too
December 4, 2024
The best wax melts ever!!
The best wax melts ever!!! Such a sustainable company too. So impressed. I emailed to say how delighted I was and got the most lovely reply from the founder. Absolutely converted
October 4, 2024
Reply from Apostrophal
Dear Helen,
Thank you so much for your wonderful review! We’re thrilled to hear that you love our wax melts and appreciate our sustainability efforts. It means a lot to us that you took the time to share your feedback and that you had a positive experience connecting with us. We’re so happy to have you as a customer and are excited to continue serving you with our curated products!
Best eco-wishes,
Jenny
Prompt delivery and great product!
December 2, 2024
Reply from Apostrophal
Thank you so much for your kind words! We’re delighted to hear that you were pleased with the prompt delivery and the quality of our product. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to serving you again soon!
Best eco-wishes,
Jenny
Product faulty
Product faulty , requested replacement or refund and received no reply
December 2, 2024
Reply from Apostrophal
Dear P.,
We apologise for the delay in responding to your email from yesterday. As a small family business, we were working diligently with the supplier of the product to understand and resolve the issue. We have emailed you with more details based on the maker’s response and have processed a full refund. Thank you for your patience and understanding during this busy season.
Furthermore, we are committed to ensuring customer satisfaction, as reflected in the hundreds of reviews we have received so far. Since the launch of Apostrophal, we have set it as our objective to provide the same five-star quality service and will continue to work towards achieving that objective.
We wish you a happy and peaceful holiday season.
Best regards,
Jenny
really great choice of products
really great choice of products! Got the pannier rack backpack- so difficult to find and a great price- really recommend!
The parcel arrived very quickly and they even threw in a free toothbrush which was a nice touch- thank you <3
December 2, 2024
Unprompted review
Reply from Apostrophal
Dear Melina,
Thank you so much for your wonderful review! We’re thrilled to hear that you love the pannier rack backpack and found it at a great price. It’s always our goal to offer unique and high-quality products. We’re glad you appreciated the free toothbrush as well – it’s our way of saying thank you!
Best eco-wishes,
Jenny
Love the product
Love the product, had an issue but resolved quickly and replacement sent. Would definitely buy more ❤️😻
November 27, 2024
Reply from Apostrophal
Dear Shanta,
Thank you for your wonderful review! We’re so glad we could resolve the issue quickly and that you’re enjoying your candles and refills.
We truly appreciate having you as a loyal returning customer, and your support means the world to us.
It was a pleasure serving you again and we look forward to your next order!
A very happy holiday season to you and your loved ones.
Best eco-wishes,
Jenny
Great product fast service very happy…
Great product fast service very happy many thanx
October 31, 2024
One of my fave go to stores for my eco…
One of my fave go to stores for my eco bits! Great choice, fast delivery😊
October 30, 2024
Thanks for good service
The website is easy to follow and items easy to find. The items are exactly as shown and are dispatched with a personalised thank you card which is a nice touch.
November 3, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.