Arden Estates Reviews 

937
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and proactive throughout the entire property selling and buying journey. Reviewers consistently highlight that the team provides clear communication, expert market knowledge, and makes the entire process remarkably smooth and stress-free. Though some customers noted that external challenges like slow solicitors or third parties made property transactions rather complicated, the dedicated staff always went above and beyond to keep things moving forward. Consumers truly appreciate the quick response times, friendly attitudes, and personalized guidance provided during all viewings and property valuations.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being extremely helpful, friendly, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction regarding... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers consistently experienced... See more

Response time

Customers consistently note positive experiences with response time, describing the service as fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend Arden to anyone looking to sell their property. Dominique was fantastic, so knowledgeable regarding the valuation and the property sold on it's first day of viewings! Leanne, Arden... See more

Company replied

Rated 5 out of 5 stars

I honestly couldn’t recommend Leanne at Arden’s enough. We were the middle house in a relatively simple chain but it was made frustratingly difficult due to our buyers solicitor. Leanne kept us updat... See more

Company replied

Rated 5 out of 5 stars

Would recommend Arden Estates to anyone putting their property on the market. Every member of the team did their job above and beyond! Romily was always in touch and was positive and reassuring, along... See more

Company replied

Rated 5 out of 5 stars

We couldn’t recommend Arden highly enough. They have genuinely gone above and beyond to make our house move as smooth and stress-free as possible. Throughout the process, Arden have been incredib... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Our vision is to significantly improve the quality of lives of the people we deal with.


Contact info

4.9

Excellent

TrustScore 5 out of 5

937 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(937)

90 reviews in the last 12 months

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Rated 1 out of 5 stars

very unprofessional

we had our house on the market with Arden for almost a year. finally another agent managed to find buyers after a single visit. it was very disappointing to see that after a long time the team at Arden struggled to say hello when I went to collect our keys and did not say goodbye when I left the office. extremely impolite a disrespectful. we were exetremely disappiointed with them for this behaviour: they have been nice up to until another estate agent sold our house. very unprofessional to treat a client this way.

July 31, 2024
Unprompted review
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Reply from Arden Estates

We're very sorry to hear about your experience with Arden Estates. If you would like to discuss this further, please do not hesitate to contact us or pop into our office for a coffee and a chat with our branch manager.

Rated 5 out of 5 stars

Excellent customer service from Olivia…

Excellent customer service from Olivia at Arden Estates in Worcester. Olivia was absolutely lovely, very professional and pleasant. Her engagement with me as a potential buyer was pitched just right. Very good interpersonal skills and information provided about the property.

July 25, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Tess, we really do appreciate it! We'll be sure to let Olivia know that you're pleased with the service you have received.

Rated 5 out of 5 stars

Excellent first house buying experience

We are really grateful to all the team at Arden Estates Agents for making the experience of buying our first house so smooth and stress free, even with a baby on board. Leanne has been amazing and incredibly helpful throughout the process. Communication was excellent with regular and quick updates. They have gone above and beyond to ensure we can move in before our deadline. Certainly the most professional agency we've worked with so far.

July 22, 2024
Unprompted review
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Reply from Arden Estates

Congratulations on the purchase of your first home, we wish you all the very best there! Thank you for your five-star review, we really do appreciate it.

Rated 5 out of 5 stars

They have supported us through a very…

They have supported us through a very complex sale which has allowed to purchase a new home. Thanks to Jayne and special thanks to Matt for his patience and support through the process.

July 19, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Richard, we really do appreciate it! And we'll be sure to let Matt and Jayne know that you're pleased with the service they have provided.

Rated 5 out of 5 stars

5* for Arden!

I’ve had a great experience selling my house with Arden Worcester. They were so thorough, always kept me informed, and were just a lovely bunch! Every person I spoke to was helpful and made the whole process so much easier. Highly recommend!

July 19, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Freya and for recommeneding our service, we really do appreciate it!

Rated 5 out of 5 stars

5 Stars

Outstanding customer service. Would highly recommend.

My partner and I bought our first house through Arden Estate Agent and we couldn’t be happier with the service we received. Mille and Leanne are so friendly, supportive and knowledgeable, which made buying our first home manageable and stress-free. We can’t wait to move into our beautiful new (old!) home in a couple of weeks. Thank you Arden!

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Faultless.

Nothing short of perfection throughout the entire selling and buying process.
From the initial conversation with Tim, who is truly a master in his field - a true professional. He addressed all questions I threw his way and overall just made me feel very calm, relaxed and well informed in what can easily be a stressful period. No hard sell, just honest advice backed up with relevant facts and figures.

Most of my viewings were done by Nina who was just a joy to deal with who not only put me at ease but also the people viewing my house.

I'm also extremely grateful for the ongoing help from Halinka afterwards. My solicitors were useless (HCB), but Halinka kept me well informed throughout and made the process that bit smoother. I had a potentially awkward case where my purchase had a risk of probate and the advice from Halinka regarding this was invaluable.

I have no plans on moving now that I'm in my forever home, but if I did, I'd use Ardens in a heartbeat!

June 14, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Simon and for taking the time to recommend our service. We really do appreciate it! We'll be sure to let the team know that you're pleased with the service they have provided. And congratulations on finding your forever home, we wish you all the best there!

Rated 5 out of 5 stars

Incredible Service!

So we’re in the middle of a sale/purchase but I wanted to describe the amazing service received by Millie and the team at Arden. It’s been truly world class.

I recently spoke to the team at Worcester about our desire to move from south Birmingham and from the very beginning, Millie and the team took an interest in me and even remembered me when I called up a couple of times for some updates.

The opportunity came up while we were in Greece and even though we were abroad, we reached out to Millie, who took our interest seriously. Talking to the vendors and arranging for a virtual tour of the house. That was amazing.

Once we got back from our holiday, we were shown the house in person and placed an offer.

What stood out for me was the fact that Arden as a whole worked tirelessly to get us our house but also to treat us as a priority and arranged for our house to be sold in record time. All whilst negotiating with the vendors in Worcester. Millie kept me up to date, called and arranged for each step and her team were there with me each and every step.

I would highly recommend Millie and her team for exceptional customer service and friendly service which is hard to come by.

Thank you from us.

July 4, 2024
Unprompted review
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Reply from Arden Estates

Thank you for taking the time to write such a lovely review Charlie. It means so much to us, and we'll be sure to let Millie know how pleased you have been with the service she had provided!

Rated 5 out of 5 stars

Trusted Agents who will deliver

Great service from the team from start to finish. They are very responsive to emails and phone calls and proactive at keeping us updated during the various stage's. We had plenty of viewings and a realistic valuation which enabled us to sell in 5 weeks. They have a good team of recommended experts for mortgage broking, property surveys and conveyancing , all of whom we enlisted for a smooth sale. I would recommend them to others and use again.

July 3, 2024
Unprompted review
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Reply from Arden Estates

Congratulations on selling your property Sadie! Thank you for your lovely review, we really do appreciate you taking the time to recommend our service.

Rated 5 out of 5 stars

Highly Recommed

I would highly recommend you using Arden Bromsgrove. The service has been outstanding from start to finish. All of the team are really friendly and suportive and always avaliable.
The pictures taken were of high quality and helped with the sale of the house.

July 2, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Nicky, we really do appreciate it!

Rated 5 out of 5 stars

Really friendly agents

Really friendly agents, who answer all enquiries with a smiley and in an efficient time frame. Thank you for helping us get our first house

June 21, 2024
Unprompted review
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Reply from Arden Estates

Congratulations on buying your first property Olivia! Thank you for your five-star review, we really do appreciate it.

Rated 5 out of 5 stars

Highly recommended

Arden Estate Agents in Worcester have been brilliant while selling our father in laws property, from our first meeting with Dominique she always gave good advice and extremely helpful.
As we progressed through the sale we dealt with a few others on the team, Olivia and finally Leanne. All very helpful. Highly recommend the team at Arden’s

June 28, 2024
Unprompted review
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Reply from Arden Estates

Thank you so much for your five-star review Caroline, we really do appreciate it! And we'll be sure to let the team know that you're pleased with the service they have provided.

Rated 5 out of 5 stars

Brilliant service

Arden and Leanne have been absolutely great, would 100% recommend to anyone.

A stressful time made much easier by their efforts.

May 31, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Jamie, we really do appreciate it! And we'll be sure to let Leanne know that you're pleased with the service she has provided.

Rated 5 out of 5 stars

Arden estate agent

Best estate agent to go with really friendly and helpful threw out from start to finish,well done to james dean

Thanks again george michael

June 4, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Helen, we really do appreciate it!

Rated 5 out of 5 stars

Very reassuring and helpful throughout…

Very reassuring and helpful throughout whole process. Thanks to everyone at Arden’s who made our first time buying experience smooth and seamless

June 6, 2024
Unprompted review
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Reply from Arden Estates

Congratulations on purchasing your first property Abi, We wish you all the best there and thank you for your five-star review, we really appreciate it!

Rated 5 out of 5 stars

Arden (Worcester)

Arden (Worcester), highly recommended, put mums house on the market and must say was very impressed with the service received from listing to completion. The whole team were very helpful and nothing was too much trouble. Lara got things moving and hurried the sale along, and keep me updated on all the viewing. Leanne then picked up to completion, all in all a very good team, thanks to you all.

May 22, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your kind review, we really do appreciate it! And we'll be sure to let Lara and Leanne know that you're pleased with the service they have provided.

Rated 5 out of 5 stars

Fantastic!

The whole team from start to finish were amazing, couldn't have asked for a better service :)

May 17, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Anna, we really do appreciate it!

Rated 5 out of 5 stars

Worcester branch

Worcester branch: Efficient and proactive from beginning to end with clear, concise, communication throughout.
Really happy with service and would highly recommend to all my friends.

May 14, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Vicky, we really do appreciate it!

Rated 5 out of 5 stars

Bromsgrove staff of Ardens

All the Bromsgrove staff are friendly,helpful and professional. I especially found the after sales team extremely helpful with any problems with the sale.
The whole experience was helped by the staff remaining calm and positive.
Thank you.

May 8, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review, we really do appreciate it!

Rated 5 out of 5 stars

House move

As a first time buyer was told that moving house was going to be really stressful. The Arden estates team Rubery however, were really helpful and patient with me through the whole process and were always happy to take my call and answer any of my MANY questions that I had. They made sure to keep me updated at all times through the process and never left me In the dark.

Gracie in particular was amazing as she was there for my viewing of the property and managed to answer almost all my questions. She was very genuine and didn’t try to hide the place’s imperfection. She also contacted me after the viewing with any of the questions I asked that she could not provide answers for at the time.

January 19, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Hawley, we really do appreciate it! We'll make sure Gracie knows that you're pleased with the service she has provided.

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