Arden Estates Reviews 

937
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and proactive throughout the entire property selling and buying journey. Reviewers consistently highlight that the team provides clear communication, expert market knowledge, and makes the entire process remarkably smooth and stress-free. Though some customers noted that external challenges like slow solicitors or third parties made property transactions rather complicated, the dedicated staff always went above and beyond to keep things moving forward. Consumers truly appreciate the quick response times, friendly attitudes, and personalized guidance provided during all viewings and property valuations.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being extremely helpful, friendly, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction regarding... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers consistently experienced... See more

Response time

Customers consistently note positive experiences with response time, describing the service as fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend Arden to anyone looking to sell their property. Dominique was fantastic, so knowledgeable regarding the valuation and the property sold on it's first day of viewings! Leanne, Arden... See more

Company replied

Rated 5 out of 5 stars

I honestly couldn’t recommend Leanne at Arden’s enough. We were the middle house in a relatively simple chain but it was made frustratingly difficult due to our buyers solicitor. Leanne kept us updat... See more

Company replied

Rated 5 out of 5 stars

Would recommend Arden Estates to anyone putting their property on the market. Every member of the team did their job above and beyond! Romily was always in touch and was positive and reassuring, along... See more

Company replied

Rated 5 out of 5 stars

We couldn’t recommend Arden highly enough. They have genuinely gone above and beyond to make our house move as smooth and stress-free as possible. Throughout the process, Arden have been incredib... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Our vision is to significantly improve the quality of lives of the people we deal with.


Contact info

4.9

Excellent

TrustScore 5 out of 5

937 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(937)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

We used Arden to sell our home and we…

We used Arden to sell our home and we couldn’t be happier with the level of service. They are really helpful and supported us throughout the whole process as first time sellers, we couldn’t really ask for more. Thank you to the whole team!

October 11, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Nimat, we really do appreciate it!

Rated 5 out of 5 stars

Leanne of Arden's worked tirelessly to help us through a difficult move.

We chose Arden's as they were the agent for the house that we bought. We thought it might be easier, however, what started out as seeming to be a straight forward house move ended up taking 10 months due to people in the chain losing buyers so the chain eventually involved 7 properties and 7 solicitors, some of whom were lethargic, unlike Leanne of Arden's, who worked tirelessly to help us all to the point of exchanging contracts and completing. We would certainly recommend Arden's

October 10, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review and for recommending us Peter, we really do appreciate it! We'll be sure to let Leanne know that you're pleased with the service she has provided.

Rated 5 out of 5 stars

I used Arden recently to sell my home…

I used Arden recently to sell my home and I couldn't be happier with the service I received.

I tried to sell my house last year with another estate agent but had a terrible time (making house spotless for 1 viewing only to find was no show after, selling and losing buyer etc.. ) that I took the house off the market and took a break.

However this year I decided to put my house back on the market and chose Arden because when I had viewed properties with them I found they answered questions before I asked them or knew the answer and if they didn't they found out and called me back.

When Peter Gilbert came to value my house he was lovely, it was like he knew how much my house meant to me and made me feel very relaxed and not under any pressure. He promised a quick sale and was so true to his word - he told my house in two weeks which was way quicker than I expected.

After I accepted the offer I was passed on to Amy Woolaston who was brilliant. I had trouble with house I was buying and so thing took longer than expected and I worried I would lose my buyer again but Amy kept myself and my buyers informed of what was going on at every stage and checked in with us regularly.

I can't thank Arden and the team enough for everything they did and the support we received.

Would highly recommend.

September 23, 2024
Unprompted review
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Reply from Arden Estates

Congratulations on the sale of your property! Thank you for your five-star review and for recommending us, we really do appreciate it. We'll be sure to let Peter and Amy know that you're pleased with the service they have provided.

Rated 5 out of 5 stars

We cannot recommend Ardens highly…

We cannot recommend Ardens highly enough. From the first visit with Matt it all went very well. We were kept informed of the progress of our sale. Our special thanks must go to Jayne who helped so much with our on going purchase. Jayne did more for us than we could even have anticipated. The whole team at Ardens were fantastic, nothing was too much trouble. Well done all of you and thank you.

October 4, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Paul, we really do appreciate it! We'll be sure to let Matt and Jayne know that you're pleased with the service they have provided.

Rated 4 out of 5 stars

Purchase of residential property in 2024

Leanne and the team at Arden recently helped me purchase a residential property in Worcester. From the original viewing through to completion they have been pleasant to work with and helpful. They were happy to facilitate requests to the sellers such as leaving any paints used on the house, and for arranging access for the surveyors.

Communication was largely good, though with the odd crossed wires due to parallel conversations via solicitors directly and also via Arden - but everything got sorted.

Overall, quite happy with the experience!

September 26, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your lovely review Grant, we really do appreciate it! We'll be sure to let the team know that you're pleased with the service they have provided.

Rated 5 out of 5 stars

Choose Arden’s as it was the closest…

Choose Arden’s as it was the closest agent was not disappointed…. Professional and kept me up to date with progress all the way through the buying process.

September 20, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Jessica, we really do appreciate it!

Rated 5 out of 5 stars

Excellent Service

After interviewing four agents we selected Arden on the basis of their people. Worcester office were just great, clearly communicating to us what the state of play was each week. I understood who was doing what in their office and felt like we were in safe hands. Thank you Leanne for keeping me informed and chasing up what was happening.

September 21, 2024
Unprompted review
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Reply from Arden Estates

Thank you so much for your five-star review John, we really do appreciate it! We'll be sure to let Leanne know that you're pleased with the service she has provided.

Rated 5 out of 5 stars

Arden Worcester

We sold our property with Arden Estates and were very pleased with the marketing photos and the effort they put in with arranging viewings, communicating well and getting a quick sale sorted out at above our asking price. During the remainder of the selling/buying process everyone in the team remained contactable, supportive and helpful with queries, and at various later stages they were proactive in keeping us informed and making sure things got sorted out in a timely manner. We really appreciated their efforts and would highly recommend to others.

September 17, 2024
Unprompted review
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Reply from Arden Estates

Thank you so much for your five-star review Richard, we really do appreciate it!

Rated 5 out of 5 stars

Quick and simple sale

Quick and simple sale, completed within 68 days. The team at Arden are friendly, professional and helpful. They kept the ball rolling and communicated well at all times.

September 16, 2024
Unprompted review
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Reply from Arden Estates

Thank you so much for your five-star review Jeremy, we really do appreciate it!

Rated 5 out of 5 stars

Arden Rubery

The team at Arden were focused and committed and tried hard to make our sale as straightforward as possible. I would use them again.

September 6, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Jil, we really do appreciate it!

Rated 5 out of 5 stars

Being a first time buyer is stressful…

Being a first time buyer is stressful enough!

But god did Amy, Romily, Billy and Peter at the bromsgrove branch make it as best as they can smooth running.

I couldn’t thank them enough for going above and beyond getting our house purchase through specially dealing with an anxious stressful person like me 😂 !

Thank you again so much , I will deffo be back for our next purchase!

August 28, 2024
Unprompted review
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Reply from Arden Estates

Congratulations on the purchase of your first home Kellis. Thank you for your five-star review, we really do appreciate it! And we're so glad that the team made the process less stressful for you, we'll be sure to let them know that you're pleased with the service they have provided.

Rated 5 out of 5 stars

We are first time buyers and approached…

We are first time buyers and approached Arden Rubery to assist with buying our first home. Romily instantly showed us a property which we viewed and it was perfect for us. They helped us expedite the process and took us through each step flawlessly. Massive thanks to Billy who helped us with our mortgage and Sharon who also gave advice when needed. Highly recommend.

August 27, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Matthew, we really do appreciate it! We'll be sure to let the team know that you're pleased with the service you received.

Rated 5 out of 5 stars

I can't thank the Arden team enough for…

I can't thank the Arden team enough for helping me find my perfect first home! When the listing appeared on Rightmove, I was the first to call, and Pete promptly arranged a viewing that same day. He was a pleasure to chat with and flexible enough to work around my childcare needs. I made an offer the next day, and within an hour, it was accepted. The ladies at Arden understood how crucial this move was for me, given my circumstances, and they were incredibly quick to assist. I'll never forget Romily's call with the fantastic news—she was so kind and understanding. Eight weeks later, I've completed the purchase and now have the keys to my new home. Amy kept me fully informed throughout the process, answering all my questions with patience and offering much-needed reassurance. As a first-time buyer, I couldn't have asked for a better experience. From start to finish, Pete, Romily, and Amy were outstanding, and I wouldn’t choose any other agent.

August 23, 2024
Unprompted review
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Reply from Arden Estates

Congratulations on the purchase of your first home, we wish you all the best there! Thank you so much for your lovely review, we'll be sure to let the team know that you're pleased with the service they have provided.

Rated 5 out of 5 stars

Arden Estates Worcester

1st Class Service…
Leanne kept us fully informed in the stressful process of buying and selling, her communication was excellent.
Well done to the Arden team.

August 15, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Jean, we really do appreciate it!

Rated 5 out of 5 stars

Outstanding

We brought our property with Ardent Estates, they were extremely friendly, reliable, patient and very understanding when things were delayed. a massive shout out to Leanne Fletcher from Arden Worcester a true gem to the industry, thank you for all your help on our journey with you.

August 15, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Daryl, we really do appreciate it! We'll be sure to let Leanne know that you're pleased with the service she has provided.

Rated 2 out of 5 stars

Worst communication skills ever!

We had viewed and had offer accepted on our 'dream home' but were very realistic that with chain things may not go easily. However Arden were just downright rude. They sold the property to another buyer and neglected to inform us at all. When we called to check progress, we were told this is normal proceedings with their company and we didnt need to be informed. Needless to say will not be looking to buy any property listed with them ever.

Having written this review, am pleasantly surprised - the manager involved personally phoned us to look into the situation. Whilst this doesn't make things perfect, my review has to be edited as it is good that reviews are seen and taken seriously and acted on for the future. Hopefully noone will be in the same situation in the future, and after my conversation today I genuinely belive that this should not happen again.

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Arden Estate Agent Rubery!

Arden Estate Agent Rubery!!
Recently sold my house with Romily at Arden Rubery who was amazing very friendly, knowledgeable and experienced !
The whole team made my experience great from start to finish, they were professional, polite and caring.
Always available when required and kept me up-to-date through the whole process would definitely reccomend them.

August 8, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Kate, we really do appreciate it! We'll be sure to let Romily and the team know that you're pleased with the service they have provided.

Rated 5 out of 5 stars

Arden Rubery, Gold standard of Estate agents.

Arden Rubery are the gold standard of estate agents, from start to finish they have been excellent, special mentions must go to Romily who is so friendly and approachable who started whole the process for us and to Amy in the progress team who always went that extra mile to ensure our sale went through, many thanks, a real pleasure to deal with yourselves.

August 8, 2024
Unprompted review
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Reply from Arden Estates

Thank you so much for your five-star review Steve, we really do appreciate it! And we'll be sure to let the team know that you're pleased with the service they have provided.

Rated 5 out of 5 stars

Recent Property purchase

Recently purchased a property via Arden Estates agents, the staff were very flexible, friendly and when required very efficient. A professional modern Estate Agent, definitely recommended if you are selling or buying.

August 8, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review Kam, we really do appreciate it!

Rated 5 out of 5 stars

Very helpful and polite staff at the…

Very helpful and polite staff at the Rubery office where I purchased my house.
Nothing was too much trouble for them

All queries answered and resolved swiftly which made the process so much easier

August 7, 2024
Unprompted review
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Reply from Arden Estates

Thank you for your five-star review David, we really do appreciate it!

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