Audika - Glasgow - Glassford Street Reviews 

93
TrustScore 5 out of 5

4.8

39 Glassford Street, G1 1UG GLASGOW, Lanarkshire, GB


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Rated 5 out of 5 stars

Very informative covered all the angles regarding my hearing, no hard selling options provided that were suitable and happy with all elements of care regarding my hearing. I was also made comfortable... See more

Rated 5 out of 5 stars

Impressed by the care from the 2 sessions recently Wax removal and examination for hearing aids. Careful explanation of the procedures and inclusion and explanation of the results. By the way, I'm... See more

Rated 5 out of 5 stars

Excellent in every way. The person I saw was kind, friendly, and extremely knowledgeable. I was very happy with my experience. Scheduling was also easy and convenient.

Rated 5 out of 5 stars

I took advantage of the free audio testing. I was tested by Lynsey McDonald MSHAA who carefully spent time explaining every test. All the advantages of the up-to-date aids were shown. I decided to pur... See more



Contact info

  • 39 Glassford Street, G1 1UG, GLASGOW, Lanarkshire, United Kingdom

  • 0141 221 8222

4.8

Excellent

TrustScore 5 out of 5

93 reviews

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4.8

All reviews

(93)

5,584 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Microsuction

Had microsuction carried out in both ears. Very helpful audiologist. Explained process clearly. Showed me video of ear canal before and after. Also carried out basic hearing test.

January 28, 2026
Rated 3 out of 5 stars

A locked door is not welcoming

I have been a customer for many years.
When I went for my appointment the door was locked. Someone came and unlocked it then once I was inside locked the door again. I do not think a locked door is in any way welcoming.
Once I was inside the staff were good and helpful.

January 21, 2026
Audika - Glasgow - Glassford Street logo

Reply from Audika - Glasgow - Glassford Street

Good morning,
Thank you for your 3- star review and for your ongoing custom.
We welcome your feedback which has been passed on to the appropriate team to investigate further.
However, we are very pleased to hear that you found our staff good and helpful.
If you would like to discuss further our customer services team would be happy to help and can be contacted on 0800 7408 796 or by email on contact@hiddenhearing.co.uk
Kind Regards
Customer Services
Hidden Hearing Ltd

Rated 5 out of 5 stars

Where experience and expertise really counts

I took my mother to see Barry Campbell at the clinic at Mearns Castle Golf Club and was most impressed by not just his professionalism and expertise but also how he used his 29 years of experience to deal compassionately and sensitively with my mum who was in denial. All sorted now and a new world opens up for my Mum. Can’t recommend Barry highly enough.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

I cannot recommend this company highly enough. My audiologist John Martin was professional, highly qualified and put me immediately at ease , as I started out on my journey to find the correct hearing aids for me. John visited me at home and was just an incredibly good person, putting me at ease , at all times with his care and kindness. As it turned out, I finally decided the hearing aids I had chosen were not for me and my money was returned to me in full, no questions asked or hard sell techniques employed. I am going to have a break and consider my options moving forward.When I do decide to move on with my journey towards better hearing, I will not hesitate to get back in touch with Hidden Hearing, they were absolutely amazing, cannot say enough good things about this company and their people. For ever grateful to them

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I got my hearing back!

I had NHS hearing aids and despite a recent audiology review my ability to follow conversations had fallen off the edge of a cliff. It was depressing. I had always been hesitant to go private but I started looking online. Hidden Hearing called back to me and I accepted a no commitment appointment. The staff and testing process were really good and at the end when I tried the hearing aids it was a complete revelation. Like a rebirth. I am writing this after a few days and I feel that there there is no way that I will ever want to hand them back after the long trial period that they offer. I love the hearing aids because they are so technically brilliant in the way that they filter out unwanted sounds and clarify the ones that you want - especially speech - and because they are so easy and comfortable to wear. I am a 76 year old pensioner and I am not rich. These hearing aids are top of the range with a price to match but in my opinion they are worth every single penny. As I am writing this I realise that I want to go to the theatre again to see a play and follow the dialogue!

December 9, 2025
Rated 5 out of 5 stars

Hidden hearing

Very good test over an hour of different test , from a member of family standing other side of the room reading words for me to reply back really informative a better understanding of how my hearing has been damaged

August 22, 2025
Rated 5 out of 5 stars

Excellent professional service…

Excellent professional service throughout.

Quick easy booking process and friendly welcome on arrival.

Great after care options provided following consultation and procedure.

July 30, 2025
Rated 3 out of 5 stars

Normally it would have been a 5 star…

Normally it would have been a 5 star rating. On this occasion I was disappointed. Annual inspection, attended expecting to have the wax removed, so any hearing test was not practical. The lady sent over to Arran did not have the required equipment.

June 19, 2025
Audika - Glasgow - Glassford Street logo

Reply from Audika - Glasgow - Glassford Street

Thank you for your review.

We are sorry to hear about your most recent appointment. It's always helpful for us to know what our patients are experiencing prior to their appointment on the islands so that we can make sure we have everything we need to help. We are sorry we didn't have the equipment to hand when we saw you. A member of our Customer Services team will reach out to you shortly.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

John was very nice and took his time to…

John was very nice and took his time to explain everything to us with no rush and no commitment to buy considering we were there for one and a half hours with him. Really good at his job and was made to feel very relaxed as it can be a torrid time. It was a pleasure to get an assistant who listened to what I was saying

April 9, 2025

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