autovia.it - Bergamo Aeroporto Reviews 

The service at the car drop-off was very friendly, but unfortunately, it was terrible during the pick-up. The staff continuously attempted to sell other products such as insurances and upgrades in an aggressive manner throughout the entire process. Due to this negative experience, I will not be returning.

Great service from Nic on collection of the car at Bergamo on 12th June to the guy at returns on 16th June , top team , we have booked our next hire already with yourselves for our trip to Bologna in October , well done great service after some not so good hires recently from other companies.

The best car hire experience! We got an upgrade, all process of taking car was very quick and smooth. I had a very bad experience of renting a car in Italy in the past and I was sure it’s italian style. Renting a car in Autovia totallt changed my imagination about it. And I’ll definetelly use this company in the future.

What went wrong? Everything!!!
Plain delayed for 110 minutes. well before take-off, I've tried to contact the Bergamo airport office, by the listed phone, in order to postpone the pick-up. Nobody bothers to answer the calls, so I wrote them an email. They answered my email after 2 hours, informing me that their program ends at 11 pm, therefore I should contact my broker, in order to be transferred to another rent-a-car agent. Upon arrival, the office was indeed closed yet, two other companies were open, awaiting their delayed clients even though their program was ended too.
The next day, FELICE - the clerk, opened the office a bit late.
I found out with amazement that my booking was canceled. It didn't matter that I have paid for the car more than 30 days in advance and I notified them about my delay.
FELICE was very rude and arrogant and did not want to help in finding a solution!
I reckon that FELICE's behavior is the company's way of treating clients!
I let you judge if being late (due to a flight delay) can be assimilated into a booking cancelation!
Flight number: W43671 (booking reference number 746215541)

For Ecovia/ Autovia's interest:
According to Ecovia/Autovia's terms (listed on Booking.com)
Arrival details:
If you arrive by plane the rent-a-car company needs the flight number at least 3 days in advance before the beginning of the rental period. If you are not able to provide it the company can not be held accountable in the case of your flight delay, and as a consequence, your car is not available. Make sure to insert/ add your flight number and not any other number provided by your flying company, such as confirmation number.
If your flight is delayed, please contact the appropriate rent-a-car office, during working hours. (I have notified Bergamo BGY, about my delay, via e-mail, during working hours, yet you have canceled my fully paid reservation!!!)
I am seriously taking into consideration the opportunity of sharing my experience with all Social Media channels (FB, Insta, Twitter, TikTok, a.o.) even newspapers because I have made a huge mistake choosing this company on the grounds of having little to no information about it.

Your company don't take our Mastercard...we were forced to take expensive insurance to get the car..And man who work this day was unkind...

Good car and great experience!

-competitive price

-transparency on the card status, the car had few scratches, and they provided us a document with the list of all damages, so when we returned the car they knew the scratches weren't caused by us

-really difficult to find the drop off point at Bologna airport

-pick up point in Bergamo is far from airport. There is a free bus available.

-car didn't have any phone holder, that would have helped when using Google maps.

Professional and good service, the desk workers are efficient and nice.

Overall would recommend for rentals in Italy
Colelcting car was easy, they take the deposit at the airport desk with no hassle and friendly staff (a credit card is required).
The car itself was in perfect condition, however was slightly smaller than anticpated but no issues overall.
Deposit was returned within a month and returning the car was very easy

Generally a pleasant experience. Renting and returning the car at the airport was fast. The car was as good as or even better than expected. The service was professional. Price was really good. No complaints. Would do it again.

Original car had some body damages, when I complained they just gave me another car. Service was friendly at the airport office. This is not the first time that I used this company.
When returning car, Leonardo the person who was at the returning station was very helpful and he even helped us with our luggage.
We rate him 4* plus.

Friendly and fast service, if you have read the conditions in advance.

Very cheap prices for decent service, very recommendable

I had a very good experience with Autovia. Even though I could see that many people were claiming to have had a bad experience with them, I could see that most of the bad reviews were coming from people that didn't buy the full insurance.

Given that I bought the full insurance, I was even given an additional driver for free!

The service at the desk was also very good. However, having to drop the car at a different parking, and then delivering the keys in the airport office, was a pain. Something you should definitely improve!

We’re very satisfied. Car was new, clean and in very good status. Customer service was excellent. Thank you so much

The pick-up was excellent and flawless. The courteous guys prepared the paperwork quickly and professionally. However, an unpleasant little detail in the delivery of the machine spoiled everything. The elderly man who accepted the car did not want to accept that there was more fuel in the tank than there had been before it was taken away. It was a good thing that I had a photo of the fuel gauge. I had to explain to him a bit. We didn't have much time before the flight so it was a bit stressful. Finally he wrote on the delivery note that the fuel was not full. Everything ended well, but it was a small thing that I would not choose this company a second time.

Rented a VW Polo from Bergamo airport in March 2023. Antonio was super helpful and efficient , we landed at 09:30 and were driving away at 10AM.
The car itself was very new, in great condition and low mileage. It drove great for the duration of the rental and we experienced no problems.
On return we were again greeted in a friendly manner, a quick inspection was carried out and my deposit was returned within 5 days to my card.
I cannot recommend the company enough, after initially being sceptical of renting abroad Autovia are a breath of fresh air!
Thank you to Antonio and team.

Servizio efficiente, rapido e professionale.
Tariffe imbattibili.
Cortesia.

Long and slow admin process to deal with paperwork at counter in airport. Otherwise good service and car was fine.

Left my new sunglasses in front of car and sent email a few hours later to alert them and ask for return. No response from two or three emails that I have sent (both to Bergamo and customer service). They also very nearly made me miss my flight over form filling because the petrol wasn't filled to the top even though I was happy to pay shortfall (due to unexpected 2hr traffic jam in Milan). Found car collection very slow and bureaucratic with form after form to fill and sign - why not do it in advance before reaching the airport queue ???

They have a standard automated reply which reads -
"Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service Autovia Srl" - this doesn't get my property back or answer my specific criticism.