autovia.it - Bergamo Aeroporto Reviews 

Very professional and great service. Massive choice of cars.

It was solid experience, good return, no BS claims,
and... i also accidentally got an upgrade (which came in handy)

price was 10/10
so overall, 10/10

Everything was ok, the car wad new,the staff was friendly and helpful. Easy procedure to return the car

Fast and friendly service at the desk. The car was new and economical. Very convenient parking at the airport.
The car was not cleaned very well. Because of the aerly flight we had to drop the keys in a box. But the box was missing and the keys were falling to the ground and could break.

Customer service is awful, as the attendant tries to scare you into buying insurance directly from them.

Did not accept my card, even though it could process the deposit and the car was not cleaned when we received it.

Autovia is a VERY UNRELIABLE company and sketchy! Never returned the prepaid value!
Reserved the car through rentalcars.com (which is a reliable company) paid all the insurances there, but when arrived at autovia, they didn't accept it. Allright, paid another 40€ per day for insurance, even though the "secure prepaid" value is 700€. Heres the sketchy part: Paying the EXTRA 40 euro insurance, the "secure prepaid" is reduced to 200€. When you return the car, you have to beg them to do the return inspection, so you mihjt have a chance to get your money back, but they never returned the money. Got in touch with them and theres nothing to do, running to get in touch with the bank and credit card. Unbelievable they are.

Helpful and service minded clerk at the desk in Bergamo. Got a car according to reservation.
The same when returning the car five days later.

We had a very good experience. We had to change the name of the primary driver, the credit card number and the pick up date at the last minute. They were very responsive and reorganized our reservation. Upon arrival everything went smoothly.
We recommend.

Everything smooth. Very kind stuff. The car was in very good condition.
Definitely we'll return.

We got a Fiat Panda with more than 110.000 km.
All around was little damage but that did not matter.
But: The management warning went on and started to blink.
The car went into the safety mode and went back to 25 km/h. Very dangerous on the highway were all the cars drove 130 km/h.
This happend 3 times and was very very dangerous.
Than it started to rain and the wipers went of. We saw nothing.
We complained at autovia and to sunny cars but we didnot here anything.
There will happen big accidents when someone rents this car and does not know how to manage this problems.
So i hope we get back our money because of all this we missed al lot of our 3 days Formula 1 in Monza.

Ground staff at pick-up(23/08/22) and drop-off(28/08/22) point obviously aren't made for this job. Blaming remarks for flight delay and face expressions as we weren't customers but burden that made them work. Absolute lack of customer service by the two gentlemen.
Now, 3 weeks later, I'm yet to receive any document confirming end of hire?
Just came back from Innsbruck on another trip and car hire company there emailed me the document 15min after dropped off the car.

I'm giving you 3 stars though as Autovia booking process and the car were immaculate and would have loved to give you 5 stars. If only you can train your ground customer facing staff be polite and professional.

We got the Seat Arona. Reception and check-in was smooth. Car received was in good condition.

The only reason for removing 1 star was that Car was Metano (CNG) instead of Diesel. And the receptionist said that 80% of gas stations have Metano, but in fact only 20% of gas stations have Metano, mostly on Autoroutes only.
We struggled for 2 days, but once we got the hang of it, it was smooth for next 12 days.

Important :
On return, please make sure to take photos and present it to the Reception to confirm the return condition of the car. They don’t immediately unblock the security deposit after return, but after 30 days.

Our car got broken Yesterday. We have no reply from the supporting branch. they are not responding any one of the numbers (which were working fine before).
We were told that this should get resolved ASAP since we are with no means of transportation.
This still can get fixed unless we got hacked.
An update from 22/8 - we eventually got another car on the third day. we are now working with Autovia to refund Taxi expenses (300EUR) based on their instructions. In case this goes well, I can consider changing the review.

Car was clean and ready for us in few minutes. Good service, can recommend!

We landed late and were at the booth just before closing (23:00), but there was no rush or hurry because of that. Also, the car offered was much better than the one I booked, and that gave a lot of good experiences. The return was quick and efficient, the deposit was returned in a few days also, so only pleasant memories about this booking.

Everything was straightforward, easy pick up, reasonable price, car good, easy return.

No Problems.

Booked car on check24.de including the full insurance.
It took 2 weeks until the deposit was back and I did not get any confirmation that i submitted the keys during the night. However, in the end, everything went fine.

We rented a car at Bergamo airport, Italy, where we were dealing with Francesco. First of all, Francesco is rude, it looks like he hates his customers at first sight. He started with demanding extra charges from us for sanitising the car. When we refused, Francesco grew angry and gave us a broken car: the front seat could not move and the car had around 30 visible defects, duly pictured by us. We were travelling with 3 minor children and drove carefully. However, after just 2 hours, the car's panel showed leaking radiator, excessive temperature, and the engine stopped. We phoned Autovia Bergamo office - nobody picked up. We sent them email - no response. In the end we managed to contact the emergency and the car was collected, the technicians confirmed the technical fault of the car. However, Autovia vigorously defend themselves telling us that the car was in excellent conditions (although they saw 30 visible defects pointed by us and the broken seat, - even before we start driving). They deny all claims and pretend they do not understand. They do not want to refund and they do not want to unfreeze our 500 euro on their hold. Fraudsters.

Remarkably unfriendly service. The attendant raised his voice as I asked for the missing snow chains.
The car seats were dirty and the car's front axle made a bad sound when driving over speedpumps.