autovia.it - Torino Aeroporto Reviews 

We reserved a car from them through booking.com. They had written down in a hidden place that 1 hour after the delivery time they consider it as no show-up. It wasn't even written in the voucher that they gave me. I arrived there 1.5 hour after the delivery time and they refused to give me the car. Assume you go with 3 children and they refuse giving you the car that you have paid the full price for it in advance. They completely ruined our travel.

Disappointed with how the rental company (Autovia) handled the transaction when I collected the vehicle... European legislation requires banks to enforce strict card transaction rules for Pre-authorization of deposits. The rental desk ignored these rules and tried to process a 700 euro payment without adequate customer pin security. This breech led to my bank refusing the payment and left me with no choice but to buy additional insurance so I didn't need to have a security deposit for rental. Very convenient for the Autovia some might say as additional premium was required, i wonder how often this happens. Discovercars.com have all these facts and still sided with "Autovia" which makes me question their integrity as knowingly letting companies flaunt regulation doesn't instill confidence when the inevitable goes wrong. Both companies have been reported to the relevant authorities for investigation both for card payment violations and unfair business practices. Be very wary of Autovia

Great value for money. Relatively easy to find at airport. Very friendly staff. Upgrade of car at no cost. Return very efficient.

Absolute crooks. They advertise the most competitive prices but when you go to collect your car they use every excuse under the sun to jack up prices. First ‘problem’ was end of November 24 when we had booked a cheap car through Booking.com using a debit card. Booking taken and deposit paid…….using a UK a debit card. At the hire desk they advised a deposit could only be taken on a credit card which had to be the same credit card as used when the car was booked. After much discussion and having proved the card that was used was a debit card the not solution they would offer was to cancel the booking and offer the self same car for same number of days but at €250 more than had been already paid. Then to boot they would not refund what had been paid saying it was Booking.com that we needed to attempt to reclaim from.
Second time (just this weekend gone) again cheap car booked by another one of or group, this time on a credit card so no issues. Nope, the driver had a yearly holiday car cover that they flatly refused t accept so again the nlt way they were letting that car go was if we paid an additional €160 for their rip off insurance.
I know. Should be ‘once bitten twice shy’ so complete mugs for letting ourselves get hit twice on the trot but please do not open yourself to such villains.

Autovia, your response is not satisfactory. How can this be a communication problem? I turned up at the desk, I had a copy of the contract, all the necessary documentation, my payment method. I was fully in compliance with the contract. Autovia wanted more and were not prepared to honour the contract. I specifically asked the Autovia representative to phone her Manager which she did. No effort was made to resolve the situation by them. The Autovia representative showed me the screen and all the additional charges which should have been included in the quoted price, plus the new price I had to pay - which was double the price agreed. The Autovia representative had no choice but to follow what was infront of her on the computer, and what her Manager had instructed. Which was either I paid far more than agreed, or no car. Autovias issue is in accepting a contract and not honouring it, and this is a Senior Management and fundamental cultural concern for anyone doing any business with this company. I still expect a real apology for being left stranded.

I booked this car hire via Skyscanner. They gave me a good price for car hire in Turin. However, on arrival at the Autovia desk they wanted almost double the price, and even though I had the agreement and voucher stating the cost they wouldn’t honour the agreement. I would never use this company, and I will tell everyone I know to avoid.

The team at Autovia in Turin airport were exceptional - very efficient, effective and caring. I would highly recommend them.

Nice and simple, friendly staff

A smooth pick up and collection
Very good customer communication

Went to pick up car with the Mastercard I had it reserved on but their chip and pin machine didn't recognise my card...no issues with card when I called my bank, but they only have one machine, so as far as they were concerned it was "game over', no willingness to help, or to take my wife's card; they wouldn't take my debit card unless I bought over £400 of insurance extras, it was cheaper to go to a different desk and use a different company. I got the overall sense the woman at the desk literally couldn't care less whether I used their company, whether my family was stranded in Turin, or what happened to me...bit of a shock if you are used to the idea of "customer service" and building relationships with clients.

The lady ar the front desk was really kind. She helped me a lot in order to have the car. It made my rental experience really great. The car was just what I was looking for. And again, I thank for her kindness and availability. Great.

The guy at the desk was more than helpful going the extra mile after the first hire car ran out of fuel even before I turned the lights on

What the hell kind of hire car company doesn't have winter tyres or chains as required by law?

Booked a week in advance and arrive to be told "you can go and buy some yourself and we'll reimburse you".

Where from? It's 9.30pm on a Saturday. Am I supposed to drive around ILLEGALLY until I find a shop?

You're located in a skiing hotspot. How do u not have winter chains in the boot of every single car!

Now we're stranded and have no choice but to go elsewhere (which they won't pay for!) at 5x the original cost.

A simple piece of advice: STAY FAR AWAY.
They deceive you, they don't care about what you've booked, and what terms the cars are booked under. When you subsequently try to contact them, they never respond, but they accuse you of causing damage even though you haven't done anything wrong.

They breach the contract:
I had booked a car from their "GROUP S" but was given a car from "GROUP D". In other words, I got a smaller and cheaper car than what I had paid for.
At the same time, I discovered that the car was only fueled up to 75%, even though the contract stated it should be picked up and returned with a full tank.

They don't respond to emails:
I wrote to Autovia at their email address to inform them of the issues, but they never responded to my inquiry. When I returned the car, I chose to return it with a full tank as stated in the contract, and Autovia should refund the difference as I had suggested in the email I sent them.
Here, a month later, Autovia still hasn't responded to my emails even though I have followed up every week.

They accuse you of damages you didn't cause:
Autovia has subsequently sent me a completely new email accusing me of causing damage to the car, and they included pictures of a slightly dirty plastic fender and claimed it had scratches. At the same time, I think it's worth mentioning that I received a car that had many damages, several of which were very large.

I would really recommend everyone to choose another place to rent their cars in Italy. It's simply not worth the hassle and you still won't get what you've paid for.

Avoid this car rental service!
In Turin Italy the people will try to give you a very damaged car and, since you can't check over 30 (!!) point, they'll will charge for additional damage that was... already done by someone else and you didn't find out.

cross border charges + office closed due to delay flight

car rental booked via Klook.com (TO BE AVOIDED - I will leave separate review for their poor services)

Flight was delayed by 2 hrs and Autovia offices in Turin closed at 23:00 (they didn't await for delayed flights passengers)

Reservation was cancelled due to "no show" (despite flight delay not my fault) meant overnight stay in the airport hotel + next day I had to make a 2nd reservation .

Autovia claims Klook didn't inform flight was delayed.

After making 2nd rental via Ryanair I was asked to pay additional 35Euro/day for crossing from Italy into France. This wasn't detailed in Ryanair booking (unless stated in the "Ts&Cs"- which let's face none checks)

The worst expirience renting car with AUTOVIA. The car was not the same car class as we ordered and it was dirty. The didn't refund my deposit for already one month after renting. The do not answer to my emails. Stay away from this company

Awful company, do not use!!! They will try to create additional fees wherever they can

Agent did not communicate about issues with out of hours returns to Milan Malpensa (there being nowhere to return your car in the airport, and the out of hours car park 4km away was just an empty car park with no autovia branding anywhere). Had to leave car in another company's bay at the airport. Autovia charged €200 for this!

6 months later, after absolutely no communication, they randomly ask for €750 for damages to the car. I have a video from my return that showed clearly that there was no damage. Their communication is very slow (several weeks between emails) and then their next email says they will take legal action if I don't pay within 7 days....

Really dreadful!

Do not go near this company. Don’t even speak the name as they may hear and scam you.

After a cancelled flight the morning of I was left with no choice but to rent from Autovia through VIP cars. Returned the car in perfect condition and proof. It has now been 8 months and 5 separate charges have been taken from my credit card, amounting to well over 1000 euros. The charge is supposedly for putting diesel in a petrol car (firstly this is impossible with the nozzle and secondly I would not have been able to drive the 30km on a full tank of diesel).

Credit card in my favour each time but Autovia keep charging random amounts with no reply.

Turin Airport Autovia insisted additional insurance "was compulsory for hires longer than 6 days". "It was in the Company regulations". Turin Airport Autovia refused to hand over the car until payment for the "additional insurance was made". Autovia Head Office unwilling to confirm or evidence Turin Airport Autovia statements were untrue!

Arrived late as flight diverted due to weather to Bergamo and not Turin. Phoned 8 times. No answer. Emailed, no answer. Finally arrived in Turin to collect the car and Autovia says our car is not available after paying a few weeks in advance. We now do not have a car after paying in full.Worst car rental company I have ever experienced. Do better.