autovia.it - Torino Aeroporto Reviews 

The worst expirience renting car with AUTOVIA. The car was not the same car class as we ordered and it was dirty. The didn't refund my deposit for already one month after renting. The do not answer to my emails. Stay away from this company

Awful company, do not use!!! They will try to create additional fees wherever they can

Agent did not communicate about issues with out of hours returns to Milan Malpensa (there being nowhere to return your car in the airport, and the out of hours car park 4km away was just an empty car park with no autovia branding anywhere). Had to leave car in another company's bay at the airport. Autovia charged €200 for this!

6 months later, after absolutely no communication, they randomly ask for €750 for damages to the car. I have a video from my return that showed clearly that there was no damage. Their communication is very slow (several weeks between emails) and then their next email says they will take legal action if I don't pay within 7 days....

Really dreadful!

Do not go near this company. Don’t even speak the name as they may hear and scam you.

After a cancelled flight the morning of I was left with no choice but to rent from Autovia through VIP cars. Returned the car in perfect condition and proof. It has now been 8 months and 5 separate charges have been taken from my credit card, amounting to well over 1000 euros. The charge is supposedly for putting diesel in a petrol car (firstly this is impossible with the nozzle and secondly I would not have been able to drive the 30km on a full tank of diesel).

Credit card in my favour each time but Autovia keep charging random amounts with no reply.

Turin Airport Autovia insisted additional insurance "was compulsory for hires longer than 6 days". "It was in the Company regulations". Turin Airport Autovia refused to hand over the car until payment for the "additional insurance was made". Autovia Head Office unwilling to confirm or evidence Turin Airport Autovia statements were untrue!

Arrived late as flight diverted due to weather to Bergamo and not Turin. Phoned 8 times. No answer. Emailed, no answer. Finally arrived in Turin to collect the car and Autovia says our car is not available after paying a few weeks in advance. We now do not have a car after paying in full.Worst car rental company I have ever experienced. Do better.

Perfect!!
Great car. Wonderful service.

We have just rented a car from Ecovia/Autovia i Gasselle /Torino airport. Everything Was super. Nice persons at work when picking up and coming back. Coming back my girlfriend forgot her iPhone in the car. Umberto the Young guy at the Office came running to the departure Gates with the phone 😀😀 what a great service - Thanks - We come back for sure 👍👍

We got a free upgrade to a larger and better car than the one we had originally booked.

The car was clean and new.
Easy and quick pick-up and drop-off and friendly staff.

I will definitely use Autovia again next time.

Sub-standard Car. I have used Autovia before and was happy with the experience, however this time I was not. The car I was given, an MG, was not only underpowered, but had 'strange' electrics/central locking. The car could only be unlocked using the key, and then the electrics need to be turned on using an interior button. It took 3 trips to the rental desk before this was fully explained.

We were promised a car with a full tank. When we started driving we found it was only 1/3 full. I sent an email with photos to complain. It was ignored. When we returned I complained and I was rudely dismissed. Terrible service!

I booked the car through Booking.com in the option with full insurance. And I paid for it at the time of booking. Unfortunately, when picking up the car at the airport in Turin, the staff informed me that the insurance from Booking.com could not be honored by Autovia, so I had to pay for the rental on site a second time. Additionally, none of my payment cards were considered appropriate by the staff??? As a result, I paid for the car rental twice. I do not recommend! In any case, after returning, I advise all my friends to rent a car through Autovia and through Booking.com. I give two stars only for the Lancia car, which did very well. Maybe Autovia should post information for customers what types of cards are accepted to rent a car?

Great service, no extra charges despite minor scratches and an easy return policy.

I booked a car through booking.com, excited to find out that an extra driver was included at no extra cost. However, Ecovia threw me a curveball by insisting on seeing a voucher that had no mention of the additional driver. As a result, they charged me for it, but don't worry—I'm determined to take this up with booking.com and file a claim. To make matters worse, when I asked Ecovia.it for an invoice specifically for the additional driver, they handed me a surprise: an invoice for premium roadside assistance and a final cleaning fee for the car.

Be careful, always ask for an invoice!

Our rental experience was absolutely atrocious. Our flight was delayed by 3 hours, however we knew we had given our flight number to Autovia, and could see on Autovia's terms and conditions that as long as we picked up the car within 2 hours of the plane landing, this was within our agreed timeframes. However, despite arriving at the rental desk just 35 minutes after landing, we were told that our car had been given away and our only option was to pay over €200 more and hire a larger car. We tried to show our VIP car booking terms, and were told (rudely) that these were VIP cars terms, not Autovia's. We then went on Autovia's website, where we found the exact same information, and we were told "Hmm, they must be old". Even though we showed them that these terms were on their current website, we were told that we could either pay the additional €200 and have a car, or walk away with nothing. This was extremely disappointing considering we had already paid a deposit through VIP cars and we had paid for additional insurance for this booking. In the end, we had to pay €375 for the car, rather than the €191 we were quoted by VIP cars. This meant that our hire car was almost double the price we expected.

We would also like to just add, that in the car park there were plenty of smaller cars (like the one we had booked). We feel that the staff were extremely rude, were not willing to listen to anything we had to say, and misused their power in the situation. We are inclined to believe that they had not given our cars away, but instead just wanted more money. Despite this, if they HAD given our car away, this would be a direct breach of their own terms and conditions (see 1.8 on terms found in their T+Cs ).

I rented a car from Autovia at at Turin Airport in March. 2 months later I see a charge on my credit card for €60 "administration fee" from Autovia for the pleasure of notifying me of an alleged "motoring infraction" of which I have no details and so no way of paying any fine that might be due. I suspect that they will keep charging my credit card with ongoing "administration fees" to keep notifying me.

In addition, we had cause to use snow chains and when we tried to use them they were too small for the car. I believe that is illegal. We had to buy the correct size for €75. They ignored my email request and telephone calls for a refund. Don't use this company, this is sharp practice.

I thought all was well, but then when I got home and checked my statements, they'd taken an €80 payment for being allowed to drive across the border into France. The payment was taken without my knowledge, and the only way they could have done this is by taking a contactless payment behind the desk without my consent after I gave them the card to take the deposit. The only payment I authorised at the desk was the deposit, and I only use this card for car hire deposits so it was taken while I was at the desk. The extra fee is annoying (doubled the rental charge) but it's extremely concerning that they are taking the payments by contactless out of view in their kiosk. Keep an eye on your card, you never know what Autovia staff might be charging without your consent.

While the car was not exactly what we had hoped for (when we reserved we reserved a Fiat 500L) it was not a bad vehicle. But the person at the desk failed to let us know that this car used natural gas and that the regular gas tank was just a backup with very short range (120km). Our car was delivered with a completely empty tank of Metano and just ⅝ of regular gas. We were told to return them full or we would be charged. For an American natural gas vehicles is not a common thing and this caused us to have to scramble, while on the road, to understand why our vehicle had a yellow warning on the dashboard and why our gas tank was going down so fast. Once we figured that out (basically one of us reading the car manual while the other drove) then we had to wait until the next gas station that offered metano and not just gpl. This was very stressful for someone who was driving in Italy for the first time

Pickup was fast and easy! The car was nice and clean.

The car was fine and the experience was fine. The only issue with the experience was that the car was booked with snow chains and a ski rack. The snow chains were present however the ski rack was not. Luckily, we were not carrying 4+ people and there was enough room to carry the skis within the car. When the issue was queried with the rental centre, I was informed that I had not paid for the ski rack.
I booked this rental car through Ryanair and the ski rack was specifically requested. There was no opportunity to pay for the ski rack. I believe this is a flaw in the service.
Otherwise the service provided was OK.

Be aware they dont keep you reserve car after 1 hour from the scheduledd time, specially if you plan to take the car in the airport after a flight. If your flight is delayed you are left without car , even if you have already paíd it!! Very aggressive attitude from the staff as well when we found that problem.