autovia.it - Torino Aeroporto Reviews 

Hello. I rented a car from Autovia at Turin airport, automatic transmission hybrid Seat Leon for seven days, only to drive with my family from the airport to the French ski resort of Tignes and back (about 600 km both ways), but even for this task the car was not ready. This is not the first time I rent a car in Europe and I got used to a certain level of service, although I took it for the first time in Italy - and it was beyond good and evil. The car was given out in a wet state (immediately after washing), with an empty fuel tank 1/8 and a completely empty washer reservoir. The car was no more than two years old, and its appearance did not arouse suspicion. Therefore, I did not immediately look into the spare wheel compartment in the trunk and under the hood, but I had to do it later. After arriving in Tignes, the car stood motionless in the parking lot for seven nights. Before leaving for Turin, I looked into the compartment where I expected to find a spare tire, but it was not there, and in this place there was an already used can of foam to repair a puncture. On the way back from Tignes, the car broke down almost immediately, the low battery sign came on, we managed to turn off the road into a pocket, where the car stalled and would not start again. Now I looked under the hood and found no coolant. That is, in the expansion tank it was not at all! It is strange that the car did not stop earlier from overheating. At the moment of a complete stop, I managed to drive only about 330 km, in the opposite direction we drove about 40 km. The fuel tank was over 3/4 full. We were still in France in the mountains. Autovia said that they would not be able to provide another car, since we are not in Italy, and they told us to contact their International assistance service. We had to contact International assistance, provide the coordinates for the evacuation of the car, after about an hour we were found, loaded and taken to the nearest more or less large settlement in France. They also called us a taxi there, since there are no regular buses from there to Italy, in addition, we were late for the train from Turin to Milan. Taxi cost us 577EUR, we were at the station 10 minutes before the train departure. I had insurance through the doyouitaly.com aggregator, where I also arranged for a car rental. In order to apply for a refund and find out the fate of my 700EUR deposit that was deducted from me on booking, I need information from Autovia. This information has still not been provided to me, although 15 days have passed since the incident. Based on the totality of the facts I have cited, it remains to be surprised how the Autovia group of companies has not yet been deprived of a license for this type of activity, because strict regulators must operate in Europe. I have to put one star, although one will be too many. (Reservation number Autovia 20220814923 dated 12/29/2022)

Great service, quick processes

The broken headlight made the rental difficult. Driving in the mountains of the north Italy in poor weather was hard enough! I had to make sure to travel during daytime.

Friendly staff and helpful , got my car quick and they gave me good advice. Car in great condition,

Has been a good experience with Autovia. Excellent customer service

I booked a Fiat 500L (or similar) with full coverage for three days for a reasonable price.

We recieved a larger car and quite new, which I was positively surpriced by.

I was instructed to leave the gas level at 3/8, rather than full. That was quite OK with me, but a new thing to learn.

The staff was friendly at pick-up and drop-of.

I will for sure use them again in Torino Airport.

Excellent, professional, fast service, also free upgrade, no issues whatsoever

Excellent Customer Service received from your brilliant representative in Turin airport. Everything was good, thank you!

Nice teams, helping any my questions, good value, thanks for everythings Matteo and Davide.

Very helpful staff. They offered us much bigger car than booked with no extra charge. Quick procedures. Nice, clean and big car.

Good location, gently personal.
Did not found baggage box for ski (

Good young car (free upgrade due to non availability of original car), friendly service.

Excellent service, very easy to collect, our and friendly member of staff.
The car was in excellent condition and the drop off was very easy as well.
All in all a very pleasant experience and I would certainly use Autovia again

Great service, friendly staff and we got a better and bigger car than expected, thank you!

Highly recommend. Very Good Service.

No hassle car hire. Courteous, helpful staff. Excellent car and great price.

Perfect timing, better car then I ordered. Quick pickup and drop off. Paweł

Really helpful reception at what was a very busy morning, return was easy too. Seemed to be great value for money and snow chains were included not extra.

I was picking up a Car from Autovia @ Turin Airport. Whilst I can't fault the staff at the counter (he was very quick, efficient and helpful when picking the car up), the whole process was unfortunately not as smooth.

The car was different from that I had selected (which is sometime to be expected), however the return of the car was difficult and stressful, there was no spaces in the car park - I had to circle around a number of times. Also, no Autovia staff were on hand to deal with the return inspection of the vehicle - which then leaves you worried about damage deposits being returned, etc! I had to park in a temporary parking area which charges for the tickets, but as I explained to the guy behind the counter, what other choice did I have if all of their marked bays are full?

Overall, the cost was competitive, the car was new and the pick-up process was easy... so I would use them again. However the drop-off process really needs some improvement! I would increase the number of parking bays for Autovia and make sure that staff are available and visible for hire car returns.

The staff at counter were really helpful and accommodating. Car was perfect. Definitely would use this company again - much superior to some others at this airport.