autovia.it - Venezia Aeroporto Reviews 

Worst service in car reservations. There were two people at the desk. The first one was very rude and felt like he didn’t want to be there so he didn’t bother to be helpful with the answers.

The other guy was very kind but to be honest the company is a mess.

It has been two months since our reservation and they have not returned the deposit we made for the reservation with our credit card and the customer service is also rude and not helpful at all.

Most of the time they do not pick up the phone and when they do, they do not give you any answer or help to your situation.

We still haven’t received the deposit

Rented a very nice mini-SUV from Autovia in top condition at a very competitive price, with excellent attention from the friendly staff in Venice airport, no hassle and quick pick-up process. It'll be my go to company for car rental next time!

Staff helpful. Car clean and ran well.

We were scammed on other company and thought that If we take car on next to good brand stores on Autovia we won't Be scammed. The MG zs paid 950e per week on full insurance. After we read The invoice on hotel fully(not tired/stressed anymore), there was things on that we didn't spoke at alla. For example easy return 50e and car upgrade 2. We asked on The desk cheapist car and they Said this MG was only one on there(doubt IT was) so there couldnt Be Anu uppgrades, and we didn't book Anu car before! And how can walk-in fee Be about 350e!! We leave The car tomorrow. Lets see what happens. Nobody answers phone in any numbers! 1 star from car.

The snow socks supplied with the hire car were too small for the tyres.
Whilst travelling from the car rental office to my destination with my family I needed to fit the snow socks due to some snow on the road. The snow socks were too small.
Therefore I could no longer drive the vehicle or reach our destination.
I rang Autovia and they said that if I drive my car back to the rental office they would change the snow socks. I explained that I could not drive the car to the rental office because I needed to fit snow socks to drive the car. Autovia then said there is nothing more they could do and I was therefore left stranded on the road with my family.
We paid for additional accommodation which we found that was luckily walking distance from where the car was stuck as we couldn't reach our destination.
The next day the snow had not melted so we had to pay 300 euros for a taxi to our destination.
We were unable to use the car for 4 days as we had to wait for the snow to melt, it was only a small amount of snow that if we had snow socks that fitted the car tyres we could have driven safely with them.
I used the car for the remaining 2 days of the holiday and when I returned the hire car there was nobody from Autovia there for me to discuss the issues I had experienced due to the incorrect sized snow socks, I had to leave the keys at an empty car rental desk.
I further contacted Autovia about the snow sock issue after my trip had finished explaining the safety issue, additional costs I had to pay as a consequence of this, the fact that I couldn't use the car for 4 days and how it had impacted the enjoyment of my holiday.
This contact with Autovia also included requested reimbursement for some of the costs incurred due to the incorrect sized snow socks.
Autovia accepted no liability and said they would not provide any reimbursement.
I explained that it was a legal requirement for the car hire company to supply safety equipment such as snow socks that were the correct size for the car tyres.
Autovia stopped communicating with me via email.
Please do not use this company to hire a car because, in addition to not providing the correct safety equipment, the contact and help provided to me as a paying customer was very poor and there was no acceptance from Autovia that they did not comply with their contractural requirements for car rental hire.
Update 1st June 2026 - Autovia responded on 30th May to this Trustpilot review admitting the correct safety equipment was not supplied with the car and the acknowledged the issues and financial costs I incurred as a result of this including that I was not able to use the car for 4 days of the rental period. However I have not received any reimbursement for these financial costs which I detailed via their complaints email address and I haven't received a response to this email about reimbursement etc.

Fast pick up and delivery. Good car and attendant was very nice

I am very satisfied with the service they provided. The car was in very good condition, with no issues at all. The pick-up was quick, and the return was also quick and easy. Overall, it was an excellent service. I would definitely recommend them and will use them again if needed.

Great customer service. Everything was explained clearly and the car was very modern and well maintained. Some rental companies will pressure you to purchase upgrades but I never felt any pressure during my pickup. I got the car I wanted at the price I wanted and enjoyed my rental.

Gentle staff and I got a brand new car

On January 17, 2026, due to the extremely long passport control queue at the airport, they refused to give us the car we had paid for and rented a week in advance because we had exceeded one hour. The employee at the office was very rude. They said Autovia doesn't have a call center and could only be reached by email, but they only responded negatively to our email after six days. My wife, two children, and I were stranded at the airport, unable to find a car from other companies. The frantic search for a bus and running around the airport with our luggage made for a terrible day. Not only did they refuse to give us the car, but they also refused to refund the money; we feel like we were scammed.

We got a better car than booked.
The car was in good condition and clean inside.
The attendant was nice.
No insurance was offered. They simply asked if we wanted to pay a smaller or larger deposit.We paid a larger amount.
It took 29 days to get the deposit back.

Pick up of the car in Venice was quick and efficient. Car was great throughout our trip. Drop off was easy. Great experience!

Very smooth and easy transaction

Great car and very convenient.

Worst rental experience of my life! Rude and unprofessional staff, zero support, and in the end a complete scam attempt. They tried to charge me €1,500 for a two-day rental that cost only €180. The car was already in terrible condition when handed over – I documented everything with photos and videos – they even told me to document the damages at the pickup - at the return I told he person, showed the video and evidence, he said I should just upload it and won’t be a problem at all, he has all damages on his list - yet after returning it, they started inventing fake damage claims, stating the damages weren’t there. No reaction to pictures and videos.

This is not an isolated case – just read the other reviews! Their entire business model seems to be built on scamming customers with bogus claims and endless invoices. You don’t just rent a car here, you buy yourself weeks of stress, frustration, and fighting to get your money back.

Avoid this company like the plague – they are scammers!

Staff giovane, Smart e problem solving. Male il dress code e le chiacchiere mentre c’è’ un cliente. Tutti gentili ed educati ma un po’ lenti. Macchina bene. Location a Malpensa non bene ma ottimo lo staff in loco. Siete it eressanti e vi osservo.

It was easy to pick up and drop off the car. There car was clean and ran well.

picking up & dropping off rental car was very easy & smooth. didnt have to wait long. staff was clear with instructions. car was very clean and full fuel. thankyou. highly recommend using them.

Polite staff.

No long wait, and very helpful staff and easy to find car and drop off after.