autovia.it - Venezia Aeroporto Reviews 

I rented twice with no problems from Autovia Venice Airport. On the third time I returned the car in exactly the same state as before, I took a video and multiple pictures to protect myself (as I read reviews from other people). When I went to drop off the keys the guy told me that he didn't need to do a checkout if there was no damage and I'd taken a video. More than 2 months later I got an email saying that there was damage, and that I had "refused a checkout inspection". The Autovia customer service simply stopped responding to emails, refused to watch the video and charged my card. Do yourself a favour and avoid this awful company.

Absolutele scammers. Similar story to those below. We hired a car in August and returned it without any damage, and had the car checked in with a representative.

Nine months later. I had an email saying that we owed them over £500 which I disputed but then they automatically charged it to our credit card. Today I’ve had a response to my email, with a “returns” form with the damage on it which interestingly goes around my husband signature suggesting it was written in afterwards because we definitely were not given any record of any damages. Fortunately, we had insurance so we are trying to claim on it now, but they are entirely dishonest scammers and I wouldn’t touch them with a barge pole. If they were the UK, we would be taking them to court.

Booked a car in August 2023 and returned it completely undamaged to the airport on time. Then received an email nine months later in May 2024 saying that I owe 42 euros for minor scratches to the rear bumper! I immediately emailed them saying this was categorically not my doing and complained about the nine month delay. No response. Today they automatically charged my credit card.
Would not recommend this company. Steer clear!

Do NOT rent from Autovia.
They will blame all the false and previous damages on you! NB no one from Autovia comes to the car park to check the car with you.

We rented a car on Aug.22->Sep.1 (renting from the EcoVia part of AutoVia). When we picked up the car, we saw a minor scratches on front and rear bumper and headlight already, we took pictures and emailed into Venice AutoVia. NB paperwork and key to car provided by AutoVia desk in another building.

When we returned the car on Sep. 1, again no person in car park, so handed key to agent at desk in another building. No inspection of the car, but a few days later the 500 Euro hold on my credit card removed - car must be fine...
Fast forward to Oct. 9, (5 weeks later) I suddenly got an email charging me 782 Euro for damage, most of which was in my photos of Aug. 22!

Vehicle Check Autovia claimed there are SCRATCHES WHEEL RIM AND FRONT BUMPER and HEADLIGHT.
They asked me to send my credit card details to complaints department. I emailed them right away my photos from August to prove most of those damages were there when we picked up the car. The complaints department replied and said they are working on my case now and will get back as soon as possible.
Now 4 follow-up emails later - still no reply.
However, instead of hearing from them, my credit card got charged directly on Oct 16 for 782 Euro - I can't believe they are even going to get any minor scrtach fixed!

If you don't want unexpected nonsense charges from Antovia, Stay away from them!

Not only was my experience with the surly young man at the Autovia car rental counter the worst experience of my trip to Italy. Not only did he over charge me and tell me that the Kia he was giving me was the same as the Audi I originally ordered. But today, 5 months later, my credit card company notified me of additional fraudulent charges made to my account just today from Autovia! Avoid this company.

The service was excellent; the car was very good. Well done !

Counter personnel were excellent and very helpful. Our Fiat Panda was right outside. We loaded up and were on our way. The rental price as better than almost every competitor.

Hello!!
Our name is Aya Shimelevich and Aviv Back
We booked the car from your company in July
From 04 of August till 09 of August
we ordered a Kia Picanto with Manual gear.
We paid 171 euro.
Our Airplane was late and instead of 22:00 on 4 of August we arrived at Venice airport at 00:30 next day.
We called this branch, and we noticed that we were late and asked to hold this cat until the next morning.
When we arrived the next day to take our rented car to the branch, they said that they had only a Jaguar and demanded that we pay an additional price of 296.01 euro.
Because we had no other option, we called our parents and they paid us this money.
We are 20 years old students.
It was not fair to do that.
We want to get compensation.

I can send you my booking if you want .

Date of experience: August 05, 2023

The car was like new, clean, very cheap on fuel.
The staf was polite and precise giving us the information we requested.
Drop off easy and quick

everything looked brilliant at start; nice car and price, friendly pickup and dropoff.
BE AWARE; after dropoff signing for zero charges and damage afterwards autovia charged my creditcard for?
return policy stated full to full gasoline but at start tank was not fuelled up so i returned it at same level. i had to prove this at dropoff and both parties agreed on this matter at the spot.
NO RESPONSE for explanation for the costs or invoice from local desk or complaints service up untill now.
Apparently the company's think once far away customers cannot come complaining at our desk so why bother...

I would not recommend this car rent service because of this bad service afterwards! This could have been avoided leaving me with a good rental experience and positive review.

after renting many cars at different airports and company's i never had problems untill now.

maybe this could be fixed by autovia?

We rented a car at Venice airport in last July. Operators were clear, helpul.

Great customer service and very quick with pick up and drop off.

Do not book a car from this company. The car was dirty and not cleaned at all after the previous customers. When they gave us car keys and explained everything they said the car runs on petrol. While driving we had to find out ourselves that the tank is mainly for methane gas and the petrol tank's capacity is only 10 liters which means we could only drive around 100 kilometers with this tank until stopping at the next gas station. Knowing that we were traveling in the Dolomites area it made our trip unbearable as we could not put methane in the car (because in the whole Dolomites area there is not one gas station that fills methane) and had to make countless detours to reach gas stations every half an hour. Awful experience.

Car was not very clean. Otherwise very good

I rented a car from Venice airport on July 20 and drove it to Cortina. On the second day, I drove 20km out of Cortina and the brake failure light began to flash and chime. The car was towed but we were stranded 20km outside of town. I called a taxi and they brought us back to the hotel. Fortunately there was another Autovia office in Cortina and we received a new car. But when I asked to be reimbursed for the taxi, I was told that I would not be reimbursed for this €48. I paid this absolutely necessary expense because of a defective car from Autovia. Why won’t you reimburse this?

The staff who served us at Venezia airport was rude and with no intention to help. Very passive guy. We had a puncture and the assistance service did not answer, we changed the tire by ourselves. We asked for another car since we still had more than 300km to drive and we had to do it with the spare tire. This is a safety issue! We wrote an email explaining the situation and we received just one answer saying there were no cars available. We replied but we were referred to a mechanic store and pay the expenses by ourselves. We got no more answers even though we wrote several times. When we returned the car we complained and the only answer we got was "it's ok. I'm sorry". Very unprofessional, honestly

Nowhere was it written that debit cards were not accepted. We had to pay 270€ on top, for a total of over 650€ for one week. Disgraceful.

DO NOT RENT! It's been more than 10 days since I finished my trip, I returned the car undamaged, according to the contract and THEY DIDN'T RETURN MY DEPOSIT, in addition they charged me fees without explanation and they don't answer emails. I arrived at the airport in venza personally and was told that they could not help me. Comments on instagram are excluded, but it is still possible to find

Very friendly personnel in Venice, a correct service, a (clean) car as booked. Correct price.

Excellent service. No hidden costs
Car was new and clean. Was very happy with the model. This was also the cheapest option on the net at the time.