autovia.it - Venezia Aeroporto Reviews 

Hiring a car from them was OK. They didn’t charge us on a little damage on an indicator which someone damaged when we parked car in car park and came back after a few hours. The car was quite new and everything was working great. I can recommend this company.

Good service - nice clean car with quick delivery and return.

We booked our car through booking.com we paid for full insurance aswell.

When we went to pick up the car, they said that the insurance we bought was no good, because we didn’t have a Mastercard. So we had to pay for the exact same insurance again which was 150 euros more expensive than the one we already paid for.

We simply weren’t able to Get the car if we didnt pay for the insurance at the rental place, even though we already had it.

Seems like a scam just to get more Money from the customer.

Would not recommend!

Auto via had not returned my deposit from 20 May , it is now 8 July

Pick up was in and out in less than 10mins. It was a great experience. Drop off was the same very easy to do. Finding where the rental car desks are was a little tricky but there is signs. It was a great experience. We rented a fiat 500x it only had 1300kms on it, basically a new car!

AUTOVIA and Argus Car Hire website by Car Trawler is a FRAUD . Stay away .
I booked a premium vehicle - a Jaguar F Pace or similar on their website by a car provider AUTOVIA at Venice Airport.
The full payment was charged to my credit card in March for a May end booking. When I arrived at the counter , I was told I would get an Audi Q3 , which according to Autovia was an equivalent car ! Really ?
THIS AUTOVIA DESK SUPERVISOR SAMUEL WHISPERS TO HIS LADY ASSOCIATE WHICH IN MY BROKEN ITALIAN MEANT - GIVE THEM XYZ THEY ARE ASIANS.
The Autovia agent - Samuel at the desk was racist and clearly not in a mood to give the right car to us as we are Asians. He tried to preach to me that in Italy a Jaguar F Pace is equal to an Audi Q3 ! I WAS BILLED IN FULL MORE THAN ONE MONTH BEFORE D DAY.
The Argus Car hire on the other hand is just making money by allowing providers to register on their site - use pricing tools to get bookings - and not provide the actual vehicle on arrival. Autovia even told us we should not have booked through Argus !
I AM PURSUING THIS CASE WITH THE ITALIAN CONSUMER FORUM WEBISTE, and the Italian govt Consumer redressal association.
OUR HOLIDAY WAS RUINED as the car category we booked is not what we got. No resolutions . DO NOT USE AUTOVIA . I AM A REGULAR SIXT USER , AND MADE THE MISTAKE OF CHOOSING AUTOVIA DUE TO THE PRICE OF A JAGUAR F PACE being listed LOWER than the price of a BMW X5 on the SIXT site. Clearly I was duped.
Stay with SIXT .

3 weeks later i still don’t have my £500 deposit back , but credit to them after seeing a bad review, they did sort it out very quickly, still don’t understand why it takes so long for a refund though .

Good experience

Quick, helpfull and No-noncense company

We booked an Audi A3 via Expedia for a week in the Dolomites - pick up was easy (once you realise that the Autovia Desk is on the 3rd Floor of the multistorey car park and not in the terminal).
We were upgraded to a Kia Sportage on the day - with no hassle about insurance upgrades. There were a few more scratches on the car than the paperwork suggested - but emailing the additional damage on the day of collection was easy.
Drop off was just as simple - really good service, would recommend.

Easy pick-up, easy drop-off. Easy peasy! Just a bit bigger car than what I thought we were going to get (no upcharge though) and it all worked out just fine.

Easy to find the desk at the airport - had a choice of cars - car we had was virtually brand new and perfect for what we needed and at an excellent price
Would highly recommend

Car rented on 22/04 at Venice airport drop off at Napoli airport 27/04/23, received Audi A3 Automatic station wagon diesel model, quite happy for the car collection at Venice airport fast & efficient, even drop off at NAPOLI airport also very easy & fast, the one way surcharge also very reasonable if compare with other europe country that i rented before like switzerland & spain.
Value for money
Recommended 👍🏼👍🏼😊🙏🏻

Friendly and efficient collection. Car was a bit beaten up, but not a major problem.

Very friendly and fast service at the desk! Nice car , spotless!

Hired a car to drive into the Dolomites in March. Winter tyres should have been automatically supplied. Instead I was taken advantage of and charged four hundred percent more for the car at check in. It is considered illegal to take a car into the mountains in winter on summer tyres. There should not have been a 400% supplement for this.

This company engages in classic "bait and switch"unscrupulous business practices. I had a contract for an Audi Q3 but when I picked up a car in Europe they gave me a Q2 saying it is the equivalent vehicle. After an international flight, I was in no state of mind to argue but when I returned the car and asked for a refund for the difference between the price of a Q3 and Q2 they refused, in spite of my presentation of a contract that stated I should have received a Q3. This company cheats its customers and its complaint department refuses to honor its contracts. DO NOT RENT FROM THESE CHEATS!

The second time that I'm trying to give them 1 star as the first time they pulled my review down claiming it was not legit.

I've rented a car via RyanAir just as I've both the airline ticket, I've simply added the rental car. The plane was delayed and I arrived late at the rental car office (about 22:30) while the booking was for 22:00. I rang the agency as soon as the plane landed but nobody answered. It was closed. I tried to call them the whole morning the day after and they would hand me the phone after a few rings. I've called Booking.com (the company used by RyanAir to book the rental) who called Autovia but they were not able to connect with them either. So they offered me a 60% refund. Obviously, reading the T&C, the customer must arrive on time otherwise the reservation is lost. Then I discovered that RyanAir has booked the collection time exactly at the same time as the plane arrival, without leaving any buffer time. I was not warned about it as surely I would have if the reservation was done via a human.

In conclusion, no car and nobody to talk to.

When returning the car to the rental company, there was no one to receive it. I parked in a company-marked spot and headed for the office. I didn't notice any new damage to the car other than what was noted at the time of pick up. Today, 6 days after delivery, the rental company sent me an email accusing me of a scratch on the vehicle's front hood and that this scratch occurred during my rental period. They sent some photos, but without full proof that this happened during my use. The charge for the repair value is higher than the value of the 9-day rental period.

Upgrade to superb car. Easy collection. Slightly harder return procedure in confusing carpark. Better signage required. But the hire was a dream.